:root{color-scheme:dark;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;line-height:1.5;color:#f5f5f5;background:#0a0a0a;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-feature-settings:"cv11","ss01","tnum";--gray-0: #141414;--gray-50: #0a0a0a;--gray-100: #1a1a1a;--gray-150: #1f1f1f;--gray-200: #2a2a2a;--gray-300: #5a5a5a;--gray-400: #8a8a8a;--gray-500: #a8a8a8;--gray-600: #c8c8c8;--gray-700: #e0e0e0;--gray-800: #ececec;--gray-900: #f5f5f5;--brand: #ff5722;--brand-hover: #ff6a3d;--brand-active: #e64a19;--brand-bg: rgba(255, 87, 34, .12);--brand-bg-strong: rgba(255, 87, 34, .22);--brand-soft: rgba(255, 87, 34, .15);--success: #22c55e;--success-bg: rgba(34, 197, 94, .12);--success-border: rgba(34, 197, 94, .28);--warning: #ffb800;--warning-bg: rgba(255, 184, 0, .14);--warning-border: rgba(255, 184, 0, .3);--danger: #ef4444;--danger-bg: rgba(239, 68, 68, .14);--danger-border: rgba(239, 68, 68, .3);--info: #94a3b8;--info-bg: rgba(148, 163, 184, .12);--r-xs: 4px;--r-sm: 6px;--r-md: 8px;--r-lg: 10px;--r-xl: 12px;--r-2xl: 16px;--r-full: 9999px;--shadow-xs: 0 0 0 1px rgba(255, 255, 255, .04);--shadow-sm: 0 0 0 1px rgba(255, 255, 255, .05), 0 2px 8px rgba(0, 0, 0, .35);--shadow-md: 0 0 0 1px rgba(255, 255, 255, .06), 0 8px 24px rgba(0, 0, 0, .45);--shadow-lg: 0 0 0 1px rgba(255, 255, 255, .06), 0 16px 48px rgba(0, 0, 0, .55);--shadow-focus: 0 0 0 3px var(--brand-soft);--ease-out: cubic-bezier(.16, 1, .3, 1);--ease-spring: cubic-bezier(.34, 1.56, .64, 1);--ease-quint: cubic-bezier(.83, 0, .17, 1);--ease-ios: cubic-bezier(.4, 0, .2, 1);--d-fast: .1s;--d-base: .18s;--d-slow: .32s;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 24px;--text-2xs: 11px;--text-xs: 12px;--text-sm: 13px;--text-md: 15px;--text-lg: 18px;--text-base: 14px;--ui-surface-page: var(--gray-50);--ui-surface-panel: var(--gray-0);--ui-surface-raised: var(--gray-100);--ui-border-subtle: var(--gray-150);--ui-border-strong: var(--gray-200);--ui-text-primary: var(--gray-900);--ui-text-secondary: var(--gray-500);--ui-text-muted: var(--gray-400);--color-action: var(--brand);--color-action-hover: var(--brand-hover);--color-selected-bg: rgba(148, 163, 184, .12);--color-warning: var(--warning);--color-success: var(--success);--color-danger: var(--danger);--ops-state-new: #38bdf8;--ops-state-new-bg: rgba(56, 189, 248, .14);--ops-state-waiting: #ffb800;--ops-state-waiting-bg: rgba(255, 184, 0, .14);--ops-state-danger: #ef4444;--ops-state-danger-bg: rgba(239, 68, 68, .14);--ops-state-success: #22c55e;--ops-state-success-bg: rgba(34, 197, 94, .12);--ops-state-selected: var(--color-selected-bg);--desk-bg: var(--gray-50);--desk-top: #0f0f0f;--desk-panel: var(--gray-0);--desk-panel-2: var(--gray-100);--desk-elevated: #222222;--desk-line: var(--gray-150);--desk-line-soft: rgba(255, 255, 255, .05);--desk-text: var(--gray-900);--desk-text-2: #b8b8b8;--desk-muted: var(--gray-400);--desk-dim: var(--gray-300);--desk-accent: var(--brand);--desk-accent-2: var(--warning);--desk-blue: var(--ops-state-new);--desk-green: var(--ops-state-success);--desk-orange: var(--ops-state-waiting);--desk-red: var(--ops-state-danger);--card-bg: var(--ui-surface-panel);--card-border: var(--ui-border-subtle);--shadow: var(--shadow-sm);--accent: var(--brand);--accent-strong: var(--brand-active);--accent-soft: var(--brand-bg);--muted: var(--gray-500);--success-old: var(--success);--danger-old: var(--danger);--el-color-primary: var(--brand);--el-color-primary-light-3: var(--brand-hover);--el-color-primary-light-5: #ff8a65;--el-color-primary-light-7: rgba(255, 87, 34, .35);--el-color-primary-light-8: rgba(255, 87, 34, .22);--el-color-primary-light-9: rgba(255, 87, 34, .12);--el-color-primary-dark-2: var(--brand-active);--el-bg-color: var(--gray-0);--el-bg-color-overlay: var(--gray-100);--el-text-color-primary: var(--gray-900);--el-text-color-regular: var(--gray-600);--el-text-color-secondary: var(--gray-400);--el-text-color-placeholder: var(--gray-300);--el-border-color: var(--gray-200);--el-border-color-light: var(--gray-150);--el-border-color-lighter: var(--gray-150);--el-fill-color-blank: var(--gray-0);--el-fill-color-light: var(--gray-100);--el-mask-color: rgba(0, 0, 0, .65)}*{box-sizing:border-box}html,body,#app{margin:0;padding:0;height:100%;background:var(--ui-surface-page);color:var(--ui-text-primary);font-size:var(--text-base);overflow:hidden}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,[tabindex]:focus-visible{outline:none;box-shadow:var(--shadow-focus)}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;transition-duration:.01ms!important}}@keyframes nb-fade-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@keyframes nb-fade-up{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes nb-fade-down{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}@keyframes nb-scale-in{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:scale(1)}}@keyframes nb-row-in{0%{opacity:0;transform:translate(-4px)}to{opacity:1;transform:translate(0)}}@keyframes nb-pulse{0%,to{opacity:.5;transform:scale(.9)}50%{opacity:1;transform:scale(1.1)}}@keyframes nb-pulse-ring{0%{box-shadow:0 0 0 0 var(--brand-soft)}to{box-shadow:0 0 0 8px transparent}}@keyframes nb-typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-3px);opacity:1}}@keyframes nb-shine{0%{transform:translate(-100%)}to{transform:translate(200%)}}@keyframes nb-blink{0%,to{opacity:1}50%{opacity:.3}}@keyframes nb-breathe-border{0%,to{box-shadow:inset 0 0 0 1px #c43d3d24,0 0 #c43d3d1a}50%{box-shadow:inset 0 0 0 1px #c43d3d4d,0 0 0 6px #c43d3d0d}}*,*:before,*:after{transition-timing-function:cubic-bezier(.16,1,.3,1)}.login-page{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;background:var(--gray-50);padding:0;position:relative;overflow:hidden;animation:nb-fade-in .36s var(--ease-out) both}.login-page:before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 20% 50%,var(--brand-bg) 0%,transparent 50%);pointer-events:none;opacity:.5;z-index:0}@media(max-width:900px){.login-page{grid-template-columns:1fr}.login-page__panel{display:none}}.login-page__panel{z-index:1;display:flex;flex-direction:column;justify-content:space-between;padding:60px;background:linear-gradient(160deg,#0a0a0a,#141414 55%,#1a120e);color:#fff;overflow:hidden;position:relative}.login-page__panel:before{content:"";position:absolute;top:-100px;right:-100px;width:400px;height:400px;background:radial-gradient(circle,rgba(255,87,34,.3) 0%,transparent 70%);border-radius:50%;pointer-events:none}.login-page__brand{position:relative;display:flex;align-items:center;gap:12px;z-index:1;animation:nb-fade-up .48s var(--ease-out) both}.login-page__logo{width:36px;height:36px;border-radius:var(--r-md);background:var(--brand);display:inline-flex;align-items:center;justify-content:center;color:#fff}.login-page__logo svg{width:20px;height:20px}.login-page__brand strong{display:block;font-size:16px;font-weight:700;color:#fff;letter-spacing:-.01em}.login-page__brand small{display:block;font-size:12px;color:#fff9;margin-top:1px}.login-page__features{position:relative;z-index:1;display:flex;flex-direction:column;gap:18px;margin:auto 0;max-width:320px}.login-feature{display:flex;align-items:flex-start;gap:12px;animation:nb-fade-up .48s var(--ease-out) both}.login-feature:nth-child(1){animation-delay:.1s}.login-feature:nth-child(2){animation-delay:.2s}.login-feature:nth-child(3){animation-delay:.3s}.login-feature>span{flex-shrink:0;width:32px;height:32px;border-radius:var(--r-sm);background:#ffffff14;display:inline-flex;align-items:center;justify-content:center;font-size:16px}.login-feature strong{display:block;font-size:14px;font-weight:600;color:#fff;margin-bottom:2px}.login-feature small{font-size:12px;color:#fff9;line-height:1.4}.login-page__version{position:relative;z-index:1;margin:0;font-size:11px;color:#fff6;font-family:JetBrains Mono,SF Mono,monospace;letter-spacing:.05em}.login-card{position:relative;z-index:1;width:100%;max-width:380px;margin:auto;display:flex;flex-direction:column;gap:16px;padding:28px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-2xl);box-shadow:var(--shadow-md);animation:nb-scale-in .48s var(--ease-spring) both}.login-card--checking{text-align:center;padding:40px 28px}.login-card__brand{display:flex;align-items:center;justify-content:space-between;padding:6px 10px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-md);font-size:12.5px;color:var(--gray-500)}.login-card__brand span{color:var(--brand);font-weight:600;font-size:14px}.login-card__brand strong{color:var(--gray-700);font-weight:500}.login-card h1{margin:0;font-size:22px;font-weight:600;color:var(--gray-900);letter-spacing:-.01em}.login-card p{margin:0;color:var(--gray-500);font-size:13px;line-height:1.5}.login-field{display:flex;flex-direction:column;gap:4px;font-size:12.5px;color:var(--gray-700);font-weight:500}.login-field span{padding-left:2px}.login-error{margin:0;padding:8px 12px;background:var(--danger-bg);color:var(--danger);font-size:12.5px;border-radius:var(--r-sm);border:1px solid var(--danger-bg);animation:nb-fade-up .24s var(--ease-out) both}.workspace-page{display:flex;flex-direction:column;height:100vh;background:var(--gray-50);animation:nb-fade-in .32s var(--ease-out) both}.workspace-shell{flex:1;display:grid;grid-template-columns:220px 1fr;min-height:0;background:var(--gray-0)}.workspace-topbar{display:flex;align-items:center;gap:12px;height:48px;padding:0 16px;background:var(--gray-0);border-bottom:1px solid var(--gray-150);flex-shrink:0;animation:nb-fade-down .32s var(--ease-out) both}.workspace-topbar__brand{display:flex;align-items:center;gap:8px;margin-right:8px}.workspace-topbar__logo{width:18px;height:18px;border-radius:var(--r-xs);background:var(--brand);color:#fff;display:inline-flex;align-items:center;justify-content:center}.workspace-topbar__logo svg{width:11px;height:11px}.workspace-topbar__brand strong{font-size:14px;font-weight:700;color:var(--gray-900);letter-spacing:-.01em}.workspace-topbar__brand span{font-size:12px;color:var(--gray-400);font-weight:500}.workspace-topbar__nav{display:flex;align-items:center;gap:2px;flex:1;margin-left:4px}.workspace-topbar__nav-item{height:28px;padding:0 12px;border:0;border-radius:var(--r-sm);background:transparent;color:var(--gray-500);font-size:12.5px;font-weight:500;transition:background var(--d-fast) var(--ease-out),color var(--d-fast) var(--ease-out)}.workspace-topbar__nav-item:hover{background:var(--gray-100);color:var(--gray-900)}.workspace-topbar__nav-item--active{background:var(--gray-100);color:var(--gray-900);font-weight:600}.workspace-topbar__actions{display:flex;align-items:center;gap:10px;margin-left:auto}.workspace-topbar__capacity{font-size:11px;color:var(--gray-400);padding:2px 6px;background:var(--gray-100);border-radius:var(--r-xs);font-family:JetBrains Mono,SF Mono,monospace}.workspace-topbar__user{display:inline-flex;align-items:center;gap:6px;padding:4px 8px 4px 4px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-full);font-size:12.5px;color:var(--gray-700);font-weight:500;cursor:pointer;transition:background var(--d-fast) var(--ease-out),border-color var(--d-fast) var(--ease-out),color var(--d-fast) var(--ease-out)}.workspace-topbar__user:hover,.workspace-topbar__user:focus-visible{background:var(--gray-100);border-color:var(--gray-250);color:var(--gray-900);outline:none}.workspace-topbar__avatar{width:20px;height:20px;border-radius:50%;background:var(--brand);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:10.5px;font-weight:600}.workspace-topbar__logout{height:26px;padding:0 10px;border:1px solid var(--gray-200);border-radius:var(--r-sm);background:var(--gray-0);color:var(--gray-500);font-size:12px;transition:all var(--d-fast) var(--ease-out)}.workspace-topbar__logout:hover{background:var(--gray-100);color:var(--gray-900);border-color:var(--gray-300)}.workspace-topbar__user-name{max-width:112px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.workspace-topbar__chevron{color:currentColor;font-size:13px;line-height:1;opacity:.72}.workspace-account-menu{min-width:188px}.workspace-account-menu__header{display:flex;flex-direction:column;gap:3px;padding:10px 14px 8px;border-bottom:1px solid var(--gray-150)}.workspace-account-menu__header strong{color:var(--gray-900);font-size:13px}.workspace-account-menu__header span{color:var(--gray-500);font-size:12px}.workspace-account-menu__danger{color:var(--danger)!important}.workspace-password-form{display:flex;flex-direction:column;gap:14px}.workspace-password-dialog.el-dialog{border:1px solid #d7e0eb;border-radius:10px;background:#fff;color:#0f172a;box-shadow:0 18px 48px #0f172a2e}.workspace-password-dialog .el-dialog__header{padding:22px 24px 14px;border-bottom:1px solid #e2e8f0}.workspace-password-dialog .el-dialog__title{color:#0f172a;font-size:17px;font-weight:700}.workspace-password-dialog .el-dialog__headerbtn{top:16px;right:16px}.workspace-password-dialog .el-dialog__body{padding:20px 24px 8px}.workspace-password-dialog .el-dialog__footer{padding:14px 24px 20px}.workspace-password-dialog{--pwd-surface: #ffffff;--pwd-text: #0f172a;--pwd-muted: #94a3b8;--pwd-line: #cbd5e1;--pwd-line-hover: #94a3b8;--pwd-label: #334155}.workspace-password-dialog .login-field{display:grid;gap:var(--space-2);color:var(--pwd-label);font-size:var(--text-sm);font-weight:700;text-align:left}.workspace-password-dialog .login-field>span{padding-left:0;text-align:left}.workspace-password-dialog .el-input__wrapper{min-height:42px;border-radius:var(--r-md);background:var(--pwd-surface);box-shadow:0 0 0 1px var(--pwd-line);color:var(--pwd-text)}.workspace-password-dialog .el-input__wrapper:hover{box-shadow:0 0 0 1px var(--pwd-line-hover)}.workspace-password-dialog .el-input__wrapper.is-focus{box-shadow:0 0 0 1px var(--color-action),0 0 0 4px var(--brand-soft)}.workspace-password-dialog .el-input__inner{color:var(--pwd-text)}.workspace-password-dialog .el-input__inner::placeholder{color:var(--pwd-muted)}.workspace-password-dialog .el-button{min-height:36px;border-radius:var(--r-md);font-weight:700}.workspace-password-dialog .el-button:not(.el-button--primary){border-color:var(--pwd-line);background:var(--pwd-surface);color:var(--pwd-label)}.workspace-password-dialog .el-button--primary{border-color:var(--color-action);background:var(--color-action);color:#fff;box-shadow:none}.workspace-nav{border-right:1px solid var(--gray-150);background:var(--gray-50);padding:12px 8px;overflow-y:auto}.workspace-nav__actions{display:flex;flex-direction:column;gap:1px}.workspace-nav__group-label{margin:12px 8px 4px;font-size:10.5px;font-weight:600;color:var(--gray-400);text-transform:uppercase;letter-spacing:.06em}.workspace-nav__group-label:first-child{margin-top:0}.workspace-nav__item{width:100%;height:30px;padding:0 10px;border:0;border-radius:var(--r-sm);background:transparent;color:var(--gray-600);font-size:13px;text-align:left;display:flex;align-items:center;transition:all var(--d-fast) var(--ease-out);font-weight:500}.workspace-nav__item:hover{background:var(--gray-100);color:var(--gray-900)}.workspace-nav__item--active{background:var(--brand-bg);color:var(--brand);font-weight:600}.shop-shell{background:var(--gray-0);overflow:auto;animation:nb-fade-in .36s var(--ease-out) both}.desk-shell{flex:1;display:grid;grid-template-columns:320px 1fr 320px;min-height:0;background:var(--gray-50);animation:nb-fade-in .36s var(--ease-out) both}.desk-column{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--gray-0);border-right:1px solid var(--gray-150);animation:nb-fade-up .48s var(--ease-out) both}.desk-column--chat{animation-delay:80ms}.desk-column--machine{border-right:0;border-left:1px solid var(--gray-150);animation-delay:.16s}.panel-header{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--gray-150);background:var(--gray-0)}.panel-header h1,.panel-header h2,.chat-header h2{margin:0;font-size:13px;font-weight:600;color:var(--gray-900);letter-spacing:-.005em}.chat-header{flex-shrink:0;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:14px 16px;border-bottom:1px solid var(--gray-150);background:var(--gray-0);animation:nb-fade-down .32s var(--ease-out) both}.chat-header__content{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.chat-header__topline{display:flex;align-items:center;gap:8px;font-size:11px;color:var(--gray-400);font-family:JetBrains Mono,SF Mono,monospace}.chat-header__stage{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--r-full);font-size:11px;font-weight:500;background:var(--warning-bg);color:var(--warning);animation:nb-fade-down .24s var(--ease-out) both}.chat-header__stage--processing{background:var(--info-bg);color:var(--info)}.chat-header__stage--closed{background:var(--gray-100);color:var(--gray-500)}.chat-header__stage--waiting{background:var(--warning-bg);color:var(--warning)}.chat-header__stage--waiting:before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor;animation:nb-pulse 1.4s var(--ease-out) infinite}.chat-header__stage--idle{background:var(--gray-100);color:var(--gray-500)}.chat-header__session-id{color:var(--gray-300);font-size:10.5px}.chat-header__wait-time{display:inline-flex;align-items:center;border-radius:999px;background:var(--warning-bg);color:var(--warning-text);font-size:11.5px;padding:2px 8px}.chat-header__summary{margin:0;color:var(--gray-600);font-size:12.5px;line-height:1.4}.chat-header__machine-summary{display:none;align-items:center;flex-wrap:wrap;gap:6px;margin-top:6px}.chat-header__machine-summary span{display:inline-flex;align-items:center;min-height:24px;padding:0 8px;border-radius:var(--r-sm);background:var(--gray-100);color:var(--gray-600);font-size:11.5px;font-weight:600}.chat-header__machine-summary button{min-height:24px;padding:0 9px;border:1px solid var(--gray-200);border-radius:var(--r-sm);background:var(--gray-0);color:var(--gray-700);font-size:11.5px;font-weight:700;cursor:pointer}.chat-header__machine-summary button:hover{border-color:var(--brand);color:var(--brand-active)}.chat-header__advice{margin-top:6px;padding:8px 10px;background:var(--brand-bg);border-radius:var(--r-sm);font-size:11.5px;color:var(--brand-active);line-height:1.5;border-left:2px solid var(--brand)}.chat-header__advice strong{display:block;font-size:10.5px;font-weight:600;color:var(--brand);text-transform:uppercase;letter-spacing:.04em;margin-bottom:1px}.chat-header__advice p{margin:0}.chat-header__actions{display:flex;align-items:center;gap:8px;flex-shrink:0}.desk-sidebar-header{flex-shrink:0;display:flex;flex-direction:column;gap:8px;padding:12px 14px 10px;border-bottom:1px solid var(--gray-150);background:var(--gray-0);animation:nb-fade-down .32s var(--ease-out) both}.desk-brand-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.desk-brand-row h1{margin:0;font-size:15px;font-weight:600;color:var(--gray-900);letter-spacing:-.01em}.desk-brand-row h1 span{display:block;margin-top:1px;font-size:10.5px;font-weight:500;color:var(--gray-400);text-transform:uppercase;letter-spacing:.05em}.desk-brand-avatar{display:none}.desk-presence-row{display:flex;align-items:center;gap:6px}.desk-status-strip{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:8px;align-items:stretch}.desk-presence-pill{display:inline-flex;align-items:center;gap:5px;height:24px;padding:0 8px;border:1px solid var(--gray-150, #e5e7eb);border-radius:999px;background:var(--gray-0, #fff);color:var(--gray-700, #374151);font-size:11px;font-weight:500;cursor:pointer;transition:background .12s var(--ease-out, ease)}.desk-presence-pill:hover{background:var(--gray-50, #f9fafb)}.desk-presence-dot{width:8px;height:8px;border-radius:50%;background:var(--gray-300, #d1d5db);box-shadow:0 0 0 2px #fff9}.desk-presence-pill--online .desk-presence-dot{background:#10b981;box-shadow:0 0 0 2px #10b9812e}.desk-presence-pill--away .desk-presence-dot{background:#f59e0b;box-shadow:0 0 0 2px #f59e0b2e}.desk-presence-pill--offline .desk-presence-dot{background:#9ca3af}.desk-presence-text{letter-spacing:.02em}.desk-audio-panel{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 10px;margin-top:8px;border:1px solid var(--gray-150);border-radius:var(--r-md);background:var(--gray-0)}.desk-audio-panel--ready{border-color:var(--gray-150);background:var(--gray-0)}.desk-audio-panel--warning{border-color:var(--warning-border);background:linear-gradient(180deg,#fffaf0,#fef5df)}.desk-audio-panel--off{border-color:var(--gray-200);background:linear-gradient(180deg,#fcfcfd,#f6f7f9)}.desk-audio-panel__copy{min-width:0;display:flex;flex-direction:column;gap:2px}.desk-audio-panel__copy strong{font-size:12px;font-weight:700;color:var(--gray-800)}.desk-audio-panel__copy span{font-size:11px;line-height:1.45;color:var(--gray-500)}.desk-audio-panel--ready .desk-audio-panel__copy span{display:none}.desk-audio-panel__actions{display:inline-flex;align-items:center;gap:8px;flex-shrink:0}.desk-audio-action{height:30px;padding:0 12px;border:1px solid var(--gray-200);border-radius:var(--r-sm);background:var(--gray-0);color:var(--gray-700);font-size:12px;font-weight:600}.desk-audio-action:hover{border-color:var(--gray-300);background:var(--gray-50)}.desk-audio-action--primary{border-color:var(--brand);background:var(--brand);color:#fff}.desk-audio-action--primary:hover{border-color:var(--brand-hover);background:var(--brand-hover);color:#fff}.desk-audio-action--test{border-color:#ff57223d;color:#e64a19;background:#ff572214}.desk-audio-action--test:hover{border-color:#ff572252;background:#ff572224}.desk-audio-toggle{position:relative;width:24px;height:24px;border:0;border-radius:var(--r-sm);background:transparent;color:var(--gray-400, #9ca3af);cursor:pointer;display:inline-flex;align-items:center;justify-content:center}.desk-audio-toggle:hover{background:var(--gray-50, #f9fafb);color:var(--gray-600, #4b5563)}.desk-audio-toggle--enabled{color:var(--brand)}.desk-audio-toggle--warning{color:var(--warning)}.desk-audio-toggle--test{color:#ff5722}.desk-audio-toggle--test:hover{background:#ff57221a;color:#e64a19}.desk-audio-toggle svg{width:16px;height:16px}.desk-audio-toggle__dot{position:absolute;top:1px;right:1px;width:7px;height:7px;border-radius:999px;background:#ef4444;box-shadow:0 0 0 2px #ffffffe6}.desk-pending-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#ef4444;color:#fff;font-size:10.5px;font-weight:600;line-height:1;box-shadow:0 0 0 2px #ef44442e;animation:nb-pulse-red 1.4s var(--ease-out, ease) infinite}@keyframes nb-pulse-red{0%,to{box-shadow:0 0 0 2px #ef44442e}50%{box-shadow:0 0 0 5px #ef44440f}}.desk-filter-icon{width:24px;height:24px;border:0;border-radius:var(--r-sm);background:transparent;color:var(--gray-400);display:inline-flex;align-items:center;justify-content:center;transition:all var(--d-fast) var(--ease-out)}.desk-filter-icon:hover{background:var(--gray-100);color:var(--gray-700)}.desk-filter-icon svg{width:14px;height:14px}.panel-eyebrow{margin:0;font-size:10.5px;font-weight:600;color:var(--gray-400);text-transform:uppercase;letter-spacing:.06em}.realtime-card{display:flex;flex-direction:column;gap:2px;padding:6px 10px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-sm);font-size:11.5px;color:var(--gray-600)}.realtime-card strong{display:inline-flex;align-items:center;gap:5px;font-weight:600;color:var(--gray-700);font-size:12px}.realtime-card strong:before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor;flex-shrink:0}.realtime-card span{font-size:11px;color:var(--gray-500);line-height:1.4}.realtime-card small{font-size:10.5px;color:var(--gray-400);font-family:JetBrains Mono,SF Mono,monospace;margin-top:1px}.realtime-card--connected strong{color:var(--success)}.realtime-card--connected strong:before{background:var(--success);animation:nb-pulse 1.4s var(--ease-out) infinite;box-shadow:0 0 0 3px var(--success-bg)}.realtime-card--preview strong{color:var(--warning)}.realtime-card--preview strong:before{background:var(--warning)}.realtime-card--connecting strong{color:var(--info)}.realtime-card--connecting strong:before{background:var(--info);animation:nb-blink 1.2s var(--ease-out) infinite}.realtime-card--reconnecting strong{color:var(--warning)}.realtime-card--reconnecting strong:before{background:var(--warning);animation:nb-blink .8s var(--ease-out) infinite}.realtime-card--disconnected{background:var(--danger-bg);border-color:var(--danger-bg)}.realtime-card--disconnected strong{color:var(--danger)}.realtime-card--disconnected strong:before{background:var(--danger)}.realtime-card--disconnected small{color:var(--danger)}.desk-error-alert{font-size:11.5px!important;padding:6px 10px!important;border-radius:var(--r-sm)!important;background:var(--danger-bg)!important;border-color:var(--danger-bg)!important;color:var(--danger)!important}.queue-mode-tabs{flex-shrink:0;display:flex;gap:0;padding:0 14px;border-bottom:1px solid var(--gray-150);background:var(--gray-0)}.queue-mode-tabs button{flex:1;height:32px;border:0;border-bottom:2px solid transparent;background:transparent;color:var(--gray-500);font-size:12.5px;font-weight:500;transition:color var(--d-fast) var(--ease-out),border-color var(--d-fast) var(--ease-out);margin-bottom:-1px}.queue-mode-tabs button:hover{color:var(--gray-700)}.queue-mode-tabs__item--active{color:var(--gray-900)!important;border-bottom-color:var(--brand)!important;font-weight:600}.attention-tabs{flex-shrink:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0;padding:10px 12px 6px;background:var(--gray-0);border-bottom:1px solid var(--gray-150)}.attention-tabs__item{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-width:0;height:32px;padding:0 10px;border:0;border-radius:var(--r-sm);background:transparent;color:var(--gray-500);font-size:12.5px;font-weight:500;cursor:pointer;transition:background var(--d-fast) var(--ease-out),color var(--d-fast) var(--ease-out);position:relative}.attention-tabs__item:hover{background:var(--gray-100);color:var(--gray-700)}.attention-tabs__item--active{background:var(--brand-bg);color:var(--brand);font-weight:600}.attention-tabs__item--active:hover{background:var(--brand-bg);color:var(--brand)}.attention-tabs__item--attention.attention-tabs__item--active,.attention-tabs__item--attention.attention-tabs__item--active:hover{background:var(--danger-bg);color:var(--danger)}.attention-tabs__label{font-variant-numeric:tabular-nums;min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.attention-tabs__badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--gray-150);color:var(--gray-700);font-size:10.5px;font-weight:600;font-variant-numeric:tabular-nums;line-height:1}.attention-tabs__badge--zero{background:var(--gray-100);color:var(--gray-400)}.attention-tabs__item--active .attention-tabs__badge{background:var(--brand);color:#fff}.attention-tabs__item--attention.attention-tabs__item--active .attention-tabs__badge{background:var(--danger);color:#fff}.attention-tabs__item--team_inbox.attention-tabs__item--active{background:var(--danger-bg);color:var(--danger)}.attention-tabs__item--team_inbox.attention-tabs__item--active .attention-tabs__badge{background:var(--danger);color:#fff}.attention-tabs__item--awaiting_reply.attention-tabs__item--active{background:#f59e0b24;color:#b45309}.attention-tabs__item--awaiting_reply.attention-tabs__item--active .attention-tabs__badge{background:#d97706;color:#fff}.desk-filter-card{flex-shrink:0;display:flex;gap:6px;padding:8px 10px;background:var(--gray-0);border-bottom:1px solid var(--gray-150)}.desk-filter-card__search{flex:1;min-width:0}.desk-filter-card__search--solo{flex:1 1 100%;width:100%}.desk-filter-card__search:hover{border-color:var(--gray-300)}.desk-filter-card__search:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.session-list{flex:1;min-height:0;overflow-y:auto;padding:0;background:var(--gray-0)}.session-list::-webkit-scrollbar{width:6px}.session-list::-webkit-scrollbar-track{background:transparent}.session-list::-webkit-scrollbar-thumb{background:var(--gray-200);border-radius:3px}.session-card{display:flex;flex-direction:column;gap:3px;width:100%;padding:10px 14px;border:0;border-bottom:1px solid var(--gray-100);background:transparent;text-align:left;cursor:pointer;position:relative;transition:background var(--d-fast) var(--ease-out);animation:nb-row-in .32s var(--ease-out) both}.session-card:hover{background:var(--gray-50)}.batch-bar{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--brand-bg);border:1px solid var(--brand-border);border-radius:var(--r-md);margin-bottom:8px}.batch-bar__btn{padding:4px 10px;border:1px solid var(--gray-200);border-radius:var(--r-sm);font-size:12px;cursor:pointer;background:#fff}.batch-bar__btn--danger{border-color:var(--danger);color:var(--danger)}.batch-bar__btn:disabled{opacity:.4;cursor:not-allowed}.batch-bar__count{font-size:12px;color:var(--gray-600);flex:1;text-align:center}.session-card--selected{background:var(--brand-bg);outline:2px solid var(--brand)}.session-card__checkbox{margin-right:8px;flex-shrink:0}.session-card--active{background:var(--brand-bg)}.session-card--preview{box-shadow:inset 0 0 0 1px #3b82f62e}.session-card--active:before{content:"";position:absolute;left:0;top:6px;bottom:6px;width:2px;background:var(--brand);border-radius:0 2px 2px 0}.session-card--attention:before{content:"";position:absolute;left:0;top:8px;bottom:8px;width:2px;background:var(--danger);border-radius:0 2px 2px 0}.session-card--breathing{animation:nb-row-in .32s var(--ease-out) both,nb-breathe-border 2.6s var(--ease-out) infinite}.session-card--warning{border-color:#f59e0b6b;background:linear-gradient(135deg,#fffbebeb,#fff7edd1)}.session-card--danger{border-color:#ef44447a;background:linear-gradient(135deg,#fef2f2f0,#fff1f2db)}.session-card--attention:before{content:"";position:absolute;left:0;top:6px;bottom:6px;width:2px;background:var(--danger);border-radius:0 2px 2px 0}.session-card--attention.session-card--active:before{background:var(--brand)}.session-card__row{display:flex;align-items:center;justify-content:space-between;gap:8px}.session-card__machine,.session-card__row strong{font-size:14px;font-weight:700;color:var(--gray-900);font-family:JetBrains Mono,SF Mono,monospace;letter-spacing:0;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.session-card--active .session-card__machine,.session-card--active .session-card__row strong{color:var(--brand-active)}.session-card__signals{display:flex;align-items:center;gap:6px;flex-shrink:0}.session-card__status-dot{width:7px;height:7px;border-radius:999px;background:var(--gray-300);flex-shrink:0}.session-card__status-dot--waiting{background:var(--warning, #f59e0b)}.session-card__status-dot--danger{background:var(--danger)}.session-card__status-dot--closed{background:var(--gray-300)}.session-card__unread{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--danger);color:#fff;font-size:10.5px;font-weight:600;font-family:JetBrains Mono,SF Mono,monospace;animation:nb-pulse 1.6s var(--ease-out) infinite}.session-card__meta{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}.session-card__shop{min-width:0;font-size:11.5px;color:var(--gray-500);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.session-card__preview{font-size:12.5px;color:var(--gray-700);line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.session-card__footer{display:flex;align-items:center;gap:6px;margin-top:2px;min-width:0}.session-card__operator{min-width:0;font-size:10.5px;color:var(--gray-400);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.session-card__status-text{font-size:10.5px;color:var(--gray-400);font-weight:500}.session-card__status-text--waiting{color:var(--warning);font-weight:600}.session-card__status-text--danger{color:var(--danger);font-weight:700}.session-card__status-text--processing{color:var(--info);font-weight:600}.session-card__status-text--closed{color:var(--gray-400)}.session-card__time{font-size:10.5px;color:var(--gray-300);font-family:JetBrains Mono,SF Mono,monospace}.session-card__sla{display:inline-flex;align-items:center;height:20px;padding:0 8px;border-radius:999px;font-size:10.5px;font-weight:800;font-family:JetBrains Mono,SF Mono,monospace}.session-card__sla--warning{background:#f59e0b29;color:#b45309}.session-card__sla--danger{background:#ef444429;color:#b91c1c}.session-card--priority:after{content:"";position:absolute;left:0;top:10px;bottom:10px;width:4px;border-radius:0 4px 4px 0;background:#f59e0b}.session-card--priority-urgent:after{background:var(--danger)}.session-card--priority.session-card--active:after{background:var(--brand)}.session-card__preview-actions,.session-card__claim-button{display:none!important}.sidebar-empty-card{display:flex;flex-direction:column;align-items:center;gap:6px;padding:40px 20px;text-align:center;color:var(--gray-400);animation:nb-fade-in .32s var(--ease-out) both}.sidebar-empty-card__icon{width:36px;height:36px;border-radius:50%;background:var(--gray-100);display:inline-flex;align-items:center;justify-content:center;color:var(--gray-400)}.sidebar-empty-card__icon svg{width:20px;height:20px}.sidebar-empty-card strong{font-size:13px;font-weight:600;color:var(--gray-700);margin-top:4px}.sidebar-empty-card span{font-size:11.5px;color:var(--gray-400)}.my-sessions-dock{flex-shrink:0;padding:8px 12px 10px;border-top:1px solid var(--gray-150);background:linear-gradient(180deg,#f8fafcf5,#fffffffa)}.my-sessions-dock--pills{display:flex;align-items:center;gap:8px;min-width:0}.my-sessions-dock__label{flex-shrink:0;font-size:11px;font-weight:700;color:var(--gray-500);white-space:nowrap}.my-sessions-dock__list{display:flex;gap:6px;overflow-x:auto;min-width:0;flex:1;padding-bottom:2px;scrollbar-width:thin}.my-sessions-dock__list::-webkit-scrollbar{height:4px}.my-sessions-dock__list::-webkit-scrollbar-thumb{background:var(--gray-200);border-radius:999px}.my-sessions-dock__pill{display:inline-flex;align-items:center;gap:4px;flex-shrink:0;min-width:76px;height:32px;padding:0 12px;border:1px solid var(--gray-150);border-radius:999px;background:#fff;cursor:pointer;transition:border-color var(--d-fast) var(--ease-out),background var(--d-fast) var(--ease-out)}.my-sessions-dock__pill strong{font-size:13px;font-weight:700;color:var(--gray-900);font-family:JetBrains Mono,SF Mono,monospace}.my-sessions-dock__pill:hover{border-color:var(--brand);background:var(--brand-bg)}.my-sessions-dock__pill--active{border-color:var(--brand);background:var(--brand-bg);box-shadow:inset 0 0 0 1px var(--brand-soft)}.my-sessions-dock__pill--active strong{color:var(--brand-active, var(--brand))}.my-sessions-dock__badge{display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;padding:0 4px;border-radius:999px;background:var(--danger);color:#fff;font-size:10px;font-weight:700;font-family:JetBrains Mono,SF Mono,monospace}.desk-cta{display:inline-flex;align-items:center;justify-content:center;min-width:88px;height:36px;padding:0 16px;border:0;border-radius:8px;background:var(--brand, #ff5722);color:#fff;font-size:13px;font-weight:700;cursor:pointer;box-shadow:0 6px 16px #ff572238;transition:filter .16s var(--ease-out),transform .16s var(--ease-out),opacity .16s var(--ease-out)}.desk-cta:hover:not(:disabled){filter:brightness(1.05);transform:translateY(-1px)}.desk-cta:active:not(:disabled){transform:translateY(0) scale(.98)}.desk-cta:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.desk-cta:focus-visible{outline:none;box-shadow:0 0 0 3px var(--brand-soft, rgba(255, 87, 34, .28))}.desk-cta--claim{min-width:112px;height:38px}.desk-cta--send{min-width:72px}.desk-filter-icon__text{font-size:14px;font-weight:800;line-height:1}.desk-shortcuts-overlay{position:fixed;inset:0;z-index:1200;display:grid;place-items:center;padding:24px;background:#080a0e85;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.desk-shortcuts-panel{width:min(420px,100%);padding:18px 18px 14px;border:1px solid var(--desk-line, var(--gray-150));border-radius:14px;background:var(--desk-panel, #fff);color:var(--desk-text, var(--gray-900));box-shadow:0 24px 48px #00000047}.desk-shortcuts-panel__header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:12px}.desk-shortcuts-panel__header h2{margin:2px 0 0;font-size:16px;font-weight:800}.desk-shortcuts-panel__close{height:28px;padding:0 10px;border:1px solid var(--desk-line, var(--gray-200));border-radius:999px;background:transparent;color:var(--desk-text-2, var(--gray-600));font-size:12px;cursor:pointer}.desk-shortcuts-panel__list{list-style:none;margin:0;padding:0;display:grid;gap:8px}.desk-shortcuts-panel__list li{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 10px;border-radius:8px;background:var(--desk-bg, var(--gray-50))}.desk-shortcuts-panel__list kbd{flex-shrink:0;min-width:88px;padding:3px 8px;border:1px solid var(--desk-line, var(--gray-200));border-radius:6px;background:var(--desk-elevated, #fff);color:var(--desk-text, var(--gray-800));font-family:JetBrains Mono,SF Mono,monospace;font-size:11px;font-weight:700;text-align:center}.desk-shortcuts-panel__list span{flex:1;text-align:right;font-size:12px;color:var(--desk-text-2, var(--gray-600))}.desk-empty-state--lean{gap:8px}.desk-empty-state__hint-btn{margin-top:8px;height:30px;padding:0 12px;border:1px solid var(--desk-line, var(--gray-200));border-radius:999px;background:transparent;color:var(--desk-muted, var(--gray-500));font-size:12px;font-weight:600;cursor:pointer}.desk-empty-state__hint-btn:hover{border-color:var(--brand);color:var(--brand)}.message-stream{flex:1;min-height:0;overflow-y:auto;padding:12px 16px;background:var(--gray-50);display:flex;flex-direction:column;gap:0;position:relative;justify-content:flex-start;align-items:stretch}.message-stream__content{display:flex;flex-direction:column;gap:10px;width:100%;min-height:min-content;margin-top:0;margin-bottom:auto}.message-stream::-webkit-scrollbar{width:6px}.message-stream::-webkit-scrollbar-track{background:transparent}.message-stream::-webkit-scrollbar-thumb{background:var(--gray-200);border-radius:3px}.timeline-system-message{display:flex;align-items:center;justify-content:center;padding:4px 12px;font-size:10.5px;color:var(--gray-400);text-align:center;font-family:JetBrains Mono,SF Mono,monospace;position:relative}.timeline-system-message:before,.timeline-system-message:after{content:"";flex:1;height:1px;background:var(--gray-150);margin:0 8px}.timeline-system-message--attention{background:var(--warning-bg);color:var(--warning);border-radius:var(--r-sm);padding:6px 12px;font-family:Inter,sans-serif;font-size:11.5px;font-weight:500;margin:4px 0}.timeline-system-message--attention:before,.timeline-system-message--attention:after{display:none}.timeline-system-message--record{background:var(--info-bg);color:var(--info);border-radius:var(--r-sm);padding:6px 12px;font-family:Inter,sans-serif;font-size:11.5px;font-weight:500;margin:4px 0}.timeline-system-message--record:before,.timeline-system-message--record:after{display:none}.timeline-system-message--closed{background:var(--gray-100);color:var(--gray-500);border-radius:var(--r-sm);padding:6px 12px;font-family:Inter,sans-serif;font-size:11.5px;font-weight:500;margin:4px 0}.timeline-system-message--closed:before,.timeline-system-message--closed:after{display:none}.message-bubble{display:flex;flex-direction:column;gap:3px;max-width:75%;animation:nb-fade-up .32s var(--ease-out) both}.message-bubble--operator{align-self:flex-end;align-items:flex-end}.message-bubble--customer{align-self:flex-start;align-items:flex-start}.message-bubble__meta{display:flex;align-items:center;gap:6px;font-size:10.5px;color:var(--gray-400);padding:0 4px;font-family:JetBrains Mono,SF Mono,monospace}.message-bubble__body{padding:8px 12px;font-size:13px;line-height:1.5;border-radius:var(--r-lg);word-break:break-word;transition:transform var(--d-base) var(--ease-out)}.message-bubble__body:hover{transform:translateY(-1px)}.message-bubble__copy{align-self:flex-end;border:0;background:transparent;color:var(--gray-400);font-size:10.5px;cursor:pointer;opacity:0;transition:opacity .12s var(--ease-out)}.message-bubble:hover .message-bubble__copy,.message-bubble:focus-within .message-bubble__copy{opacity:1}.message-bubble--customer .message-bubble__copy{align-self:flex-start}.message-bubble__copy:hover{color:var(--brand)}.message-bubble--operator .message-bubble__body{background:var(--brand);color:#fff;border-bottom-right-radius:var(--r-xs)}.message-bubble--customer .message-bubble__body{background:var(--gray-0);color:var(--gray-900);border:1px solid var(--gray-150);border-bottom-left-radius:var(--r-xs)}.message-bubble__image-card{display:flex;flex-direction:column;gap:4px;font-size:11.5px;font-family:JetBrains Mono,SF Mono,monospace;color:#ffffffb3}.message-bubble--customer .message-bubble__image-card{color:var(--gray-500)}.message-bubble__image-preview-button{border:0;padding:0;background:transparent;cursor:zoom-in;display:block}.message-bubble__image-preview-button img{display:block;max-width:220px;max-height:160px;border-radius:var(--r-sm);object-fit:cover;border:1px solid rgba(255,255,255,.2);transition:transform var(--d-base) var(--ease-out)}.message-bubble__image-preview-button:hover img{transform:scale(1.02)}.message-bubble__image-card--empty{display:flex;align-items:center;gap:6px;min-height:64px;padding:10px 12px;background:#00000026;border-radius:var(--r-sm);border:1px dashed rgba(148,163,184,.35)}.message-bubble--customer .message-bubble__image-card--empty{background:var(--gray-100);color:var(--gray-500)}.message-bubble__image-missing{font-size:12px;color:var(--gray-500)}.message-bubble__image-caption{font-size:11px;opacity:.75}.message-stream__history-control{display:flex;justify-content:center;padding:0 0 4px;flex-shrink:0}.message-stream__load-earlier{height:30px;padding:0 12px;border:1px solid var(--gray-200);border-radius:999px;background:var(--gray-50);color:var(--gray-600);font-size:12px;cursor:pointer}.message-stream__load-earlier:disabled{cursor:wait;opacity:.65}.message-stream__history-end{color:var(--gray-300);font-size:11.5px}.message-stream__jump-latest{position:sticky;bottom:12px;align-self:center;height:34px;padding:0 14px;border:0;border-radius:999px;background:#0f172ae0;color:#fff;font-size:12px;font-weight:700;box-shadow:0 14px 26px #0f172a29}.reply-panel{flex-shrink:0;display:flex;flex-direction:column;gap:8px;padding:12px 16px;border-top:1px solid var(--gray-150);background:var(--gray-0);animation:nb-fade-up .32s var(--ease-out) both}.reply-panel__header{display:flex;align-items:center;justify-content:space-between;gap:8px}.reply-panel__title{margin:0;font-size:12px;font-weight:600;color:var(--gray-700)}.reply-panel__header span{font-size:10.5px;color:var(--gray-400)}.reply-panel__shortcut{display:inline-flex;align-items:center;gap:2px;font-family:JetBrains Mono,SF Mono,monospace;font-size:10.5px;color:var(--gray-400);padding:2px 6px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-xs)}.reply-panel__closed{margin:0;font-size:11.5px;color:var(--gray-400);text-align:center;padding:4px 0}.reply-panel__readonly{display:flex;flex-direction:column;gap:4px;padding:12px 14px;border:1px solid var(--gray-150);border-radius:var(--r-sm);background:var(--gray-50)}.reply-panel__readonly strong{font-size:12.5px;color:var(--gray-800)}.reply-panel__readonly span{font-size:11.5px;line-height:1.5;color:var(--gray-500)}.quick-replies{display:flex;flex-direction:column;gap:6px}.quick-replies__tabs{display:flex;flex-wrap:wrap;gap:4px;padding-bottom:4px;border-bottom:1px solid var(--gray-100)}.quick-replies__tab{height:24px;padding:0 10px;border:0;border-radius:var(--r-xs);background:transparent;color:var(--gray-500);font-size:11.5px;font-weight:500;transition:all var(--d-fast) var(--ease-out)}.quick-replies__tab:hover{background:var(--gray-100);color:var(--gray-700)}.quick-replies__tab--active{background:var(--brand-bg);color:var(--brand);font-weight:600}.quick-replies__list{display:flex;flex-wrap:wrap;gap:4px}.quick-reply-chip{display:inline-flex;align-items:center;gap:4px;height:26px;padding:0 10px;border:1px solid var(--gray-200);border-radius:var(--r-full);background:var(--gray-0);color:var(--gray-700);font-size:11.5px;font-weight:500;transition:all var(--d-fast) var(--ease-out);cursor:pointer}.quick-reply-chip span{white-space:nowrap}.quick-reply-chip small{display:none}.quick-reply-chip:hover:not(:disabled){background:var(--brand-bg);border-color:var(--brand-bg-strong);color:var(--brand-active);transform:translateY(-1px)}.quick-reply-chip:active:not(:disabled){transform:translateY(0) scale(.97)}.quick-reply-chip:disabled{cursor:not-allowed;opacity:.5}.reply-input{display:flex;gap:6px;align-items:flex-end}.reply-input .el-textarea{flex:1}.reply-input .el-textarea__inner{min-height:36px!important;padding:8px 12px!important;border:1px solid var(--gray-200)!important;border-radius:var(--r-md)!important;background:var(--gray-0)!important;color:var(--gray-900)!important;font-size:13px!important;resize:none!important;transition:border-color var(--d-base) var(--ease-out)!important}.reply-input .el-textarea__inner:focus{border-color:var(--brand)!important;box-shadow:0 0 0 3px var(--brand-soft)!important}.reply-input .el-textarea__inner::placeholder{color:var(--gray-300)!important}.reply-input .el-button{height:36px!important;padding:0 14px!important;font-size:12.5px!important;font-weight:600!important;border-radius:var(--r-md)!important;transition:all var(--d-base) var(--ease-out)!important}.reply-input .el-button--primary{background:var(--brand)!important;border-color:var(--brand)!important;color:#fff!important}.reply-input .el-button--primary:hover:not(:disabled){background:var(--brand-hover)!important;border-color:var(--brand-hover)!important;transform:translateY(-1px)!important;box-shadow:0 4px 12px #ff57224d!important}.reply-input .el-button.is-plain,.reply-input .el-button--default{background:var(--gray-0)!important;border:1px solid var(--gray-200)!important;color:var(--gray-700)!important;box-shadow:none!important}.reply-input .el-button.is-plain:hover:not(:disabled),.reply-input .el-button--default:hover:not(:disabled){border-color:#ff572259!important;background:var(--brand-bg)!important;color:var(--brand)!important;transform:translateY(-1px)!important}.reply-input .el-button:active:not(:disabled){transform:translateY(0) scale(.97)!important}.reply-input .el-button:disabled{opacity:.5!important;cursor:not-allowed!important}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;height:100%;padding:40px 20px;text-align:center;color:var(--gray-500);animation:nb-fade-in .36s var(--ease-out) both}.empty-state__illustration{width:56px;height:56px;border-radius:var(--r-xl);background:var(--gray-50);color:var(--gray-300);display:inline-flex;align-items:center;justify-content:center;margin-bottom:4px}.empty-state__illustration svg{width:32px;height:32px}.empty-state h2{margin:0;font-size:16px;font-weight:600;color:var(--gray-900)}.empty-state p{margin:0;font-size:12.5px;color:var(--gray-500);max-width:320px;line-height:1.5}.desk-empty-state{align-items:stretch;width:min(760px,calc(100% - 56px));min-height:360px;margin:auto;text-align:left}.desk-empty-state .empty-state__illustration,.desk-empty-state .panel-eyebrow,.desk-empty-state h2,.desk-empty-state>p{align-self:center;text-align:center}.desk-empty-state>p{max-width:520px}.desk-empty-state__grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:18px}.desk-empty-state__grid article{display:flex;flex-direction:column;gap:5px;padding:14px;border:1px solid var(--gray-150);border-radius:var(--r-sm);background:#ffffff0a}.desk-empty-state__grid span{font-size:11px;color:var(--gray-400)}.desk-empty-state__grid strong{font-size:14px;color:var(--gray-900)}.desk-empty-state__grid small{font-size:11px;color:var(--gray-500);line-height:1.4}.context-summary-card{flex-shrink:0;margin:12px 12px 0;padding:12px 14px;background:var(--brand-bg);border:1px solid var(--brand-bg-strong);border-radius:var(--r-md);animation:nb-fade-up .32s var(--ease-out) both}.context-card-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}.context-card-heading span{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;background:var(--brand);color:#fff;font-size:10.5px;font-weight:700}.context-summary-card h3{margin:0 0 8px;font-size:13px;font-weight:600;color:var(--gray-900);line-height:1.4}.issue-detail-list{margin:0;display:flex;flex-direction:column;gap:4px}.issue-detail-list>div{display:flex;gap:6px;font-size:11.5px;line-height:1.4}.issue-detail-list dt{color:var(--gray-500);font-weight:500;min-width:50px;flex-shrink:0}.issue-detail-list dd{color:var(--gray-800);margin:0;flex:1;min-width:0}.machine-panel{margin:12px;padding:0;border:1px solid var(--gray-150);border-radius:var(--r-md);background:var(--gray-0);overflow:hidden;animation:nb-fade-up .32s var(--ease-out) both;animation-delay:80ms}.machine-panel__title{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:var(--gray-50);border-bottom:1px solid var(--gray-150);font-weight:600}.machine-panel__title dt{font-size:10.5px;font-weight:600;color:var(--gray-500);text-transform:uppercase;letter-spacing:.05em}.machine-panel__title dd{margin:0;font-size:12.5px;font-weight:600;color:var(--gray-900);font-family:JetBrains Mono,SF Mono,monospace}.machine-panel>div:not(.machine-panel__title){display:flex;align-items:center;justify-content:space-between;gap:8px;padding:5px 12px;border-bottom:1px solid var(--gray-100);font-size:11.5px}.machine-panel>div:not(.machine-panel__title):last-child{border-bottom:0}.machine-panel>div:not(.machine-panel__title) dt{color:var(--gray-500);font-weight:500}.machine-panel>div:not(.machine-panel__title) dd{margin:0;color:var(--gray-800);font-family:JetBrains Mono,SF Mono,monospace;font-size:11px;text-align:right}.machine-panel--empty{display:flex;align-items:center;justify-content:center;padding:30px 20px;color:var(--gray-400);font-size:12px;text-align:center}.ticket-status-card{margin:12px;padding:12px 14px;border:1px solid var(--gray-150);border-radius:var(--r-md);background:var(--gray-0);display:flex;flex-direction:column;gap:6px;animation:nb-fade-up .32s var(--ease-out) both;animation-delay:.16s}.state-split-row{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:11.5px;color:var(--gray-600);padding:4px 0;border-bottom:1px solid var(--gray-100)}.ticket-status-card h3{margin:0;font-size:13px;font-weight:600;color:var(--gray-900);line-height:1.4}.ticket-status-card small{font-size:10.5px;color:var(--gray-400);line-height:1.4}.ticket-status-card span{font-size:11.5px;color:var(--gray-500)}.ticket-status-card__action{width:100%;height:30px;padding:0 12px;border:1px solid var(--brand-bg-strong);border-radius:var(--r-sm);background:var(--brand-bg);color:var(--brand);font-size:12px;font-weight:600;cursor:pointer;transition:all var(--d-base) var(--ease-out);margin-top:4px}.ticket-status-card__action:hover:not(:disabled){background:var(--brand);color:#fff;border-color:var(--brand);transform:translateY(-1px);box-shadow:0 4px 12px #ff57224d}.ticket-status-card__action:active:not(:disabled){transform:translateY(0) scale(.98)}.ticket-status-card__action:disabled{cursor:not-allowed;opacity:.5}.ticket-status-card__empty{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:var(--r-md);background:var(--gray-50);color:var(--gray-400);align-self:flex-start;margin-top:2px}.ticket-status-card__empty svg{width:18px;height:18px}.operator-actions-card{flex-shrink:0;margin:12px;padding:12px 14px;border:1px solid var(--gray-150);border-radius:var(--r-md);background:var(--gray-0);display:flex;flex-direction:column;gap:6px;animation:nb-fade-up .32s var(--ease-out) both;animation-delay:.24s}.operator-actions-card button{display:flex;flex-direction:column;align-items:flex-start;gap:1px;width:100%;padding:8px 10px;border:1px solid var(--gray-200);border-radius:var(--r-sm);background:var(--gray-0);text-align:left;cursor:pointer;transition:all var(--d-base) var(--ease-out)}.operator-actions-card button:hover:not(:disabled){background:var(--gray-50);border-color:var(--gray-300);transform:translate(2px)}.operator-actions-card button:active:not(:disabled){transform:translate(0) scale(.99)}.operator-actions-card button:disabled{cursor:not-allowed;opacity:.5}.operator-actions-card button span{font-size:12.5px;font-weight:600;color:var(--gray-900)}.operator-actions-card button strong{font-size:10.5px;font-weight:500;color:var(--gray-500)}.operator-actions-card__danger:hover:not(:disabled){background:var(--danger-bg);border-color:var(--danger)}.operator-actions-card__danger:hover:not(:disabled) span{color:var(--danger)}.operator-actions-card--readonly{gap:10px}.operator-actions-card__readonly{display:flex;flex-direction:column;gap:4px;padding:10px 12px;border:1px solid var(--gray-150);border-radius:var(--r-sm);background:var(--gray-50)}.operator-actions-card__readonly strong{font-size:12.5px;color:var(--gray-800)}.operator-actions-card__readonly span{font-size:11px;line-height:1.5;color:var(--gray-500)}.image-preview-overlay{position:fixed;inset:0;z-index:3000;display:flex;align-items:center;justify-content:center;background:#0009;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);padding:24px;animation:nb-fade-in .2s var(--ease-out) both}.image-preview-panel{display:flex;flex-direction:column;max-width:90vw;max-height:90vh;width:min(1120px,92vw);background:var(--gray-0);border-radius:var(--r-lg);box-shadow:var(--shadow-lg);overflow:hidden;animation:nb-scale-in .24s var(--ease-spring) both}.image-preview-panel--annotatable{border:1px solid rgba(27,46,94,.08)}.image-preview-panel--editing{box-shadow:0 32px 80px #0a173857}.image-preview-panel__header{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid var(--gray-150);background:var(--gray-50)}.image-preview-panel__header p{margin:0;font-size:10.5px;font-weight:600;color:var(--gray-400);text-transform:uppercase;letter-spacing:.05em}.image-preview-panel__header strong{display:block;font-size:13px;font-weight:600;color:var(--gray-900);font-family:JetBrains Mono,SF Mono,monospace;margin-top:1px}.image-preview-panel__hint{display:block;margin-top:4px;font-size:11px;color:var(--gray-500)}.image-preview-panel__header-actions{display:flex;align-items:center;gap:8px}.image-preview-panel__mode-toggle{border:1px solid rgba(255,87,34,.18);background:#ff572214;color:var(--brand);height:32px;padding:0 12px;border-radius:999px;font-size:12px;font-weight:600;cursor:pointer;transition:all var(--d-fast) var(--ease-out)}.image-preview-panel__mode-toggle:hover{background:#ff572224;transform:translateY(-1px)}.image-preview-panel__mode-toggle--active{background:#ff7a001f;border-color:#ff7a003d;color:#d86a00}.image-preview-panel__header button{width:24px;height:24px;border:0;border-radius:var(--r-sm);background:transparent;color:var(--gray-400);font-size:16px;line-height:1;cursor:pointer;transition:all var(--d-fast) var(--ease-out)}.image-preview-panel__header button:hover{background:var(--gray-100);color:var(--gray-900)}.image-preview-toolbar{display:grid;grid-template-columns:minmax(0,1fr) minmax(240px,320px) auto;gap:14px;align-items:center;padding:14px 18px;border-bottom:1px solid var(--gray-150);background:linear-gradient(180deg,#fffffff5,#f4f8fff5),var(--gray-0)}.image-preview-toolbar__group{display:flex;gap:10px}.image-preview-toolbar__tool{display:flex;flex-direction:column;align-items:flex-start;gap:3px;min-width:114px;padding:10px 12px;border:1px solid var(--gray-150);border-radius:var(--r-md);background:var(--gray-0);color:var(--gray-700);cursor:pointer;transition:all var(--d-fast) var(--ease-out)}.image-preview-toolbar__tool span{font-size:12.5px;font-weight:700}.image-preview-toolbar__tool small{font-size:10.5px;color:var(--gray-400)}.image-preview-toolbar__tool:hover{border-color:#ff57223d;transform:translateY(-1px)}.image-preview-toolbar__tool--active{border-color:#ff7a004d;background:#ff7a0014;color:#c95f00;box-shadow:0 10px 24px #ff7a001f}.image-preview-toolbar__tool--active small{color:#c95f00cc}.image-preview-toolbar__text-input{display:flex;flex-direction:column;gap:6px}.image-preview-toolbar__text-input span{font-size:11px;font-weight:600;color:var(--gray-500)}.image-preview-toolbar__text-input input{width:100%;height:38px;padding:0 12px;border-radius:var(--r-md);border:1px solid var(--gray-200);background:var(--gray-0);font-size:13px;color:var(--gray-900);outline:none;transition:border-color var(--d-fast) var(--ease-out),box-shadow var(--d-fast) var(--ease-out)}.image-preview-toolbar__text-input input:focus{border-color:#ff572266;box-shadow:0 0 0 4px #ff572214}.image-preview-toolbar__actions{display:flex;align-items:center;justify-content:flex-end;gap:10px}.image-preview-toolbar__ghost,.image-preview-toolbar__primary{height:38px;border-radius:999px;padding:0 16px;font-size:12.5px;font-weight:700;cursor:pointer;transition:all var(--d-fast) var(--ease-out)}.image-preview-toolbar__ghost{border:1px solid var(--gray-200);background:var(--gray-0);color:var(--gray-600)}.image-preview-toolbar__ghost:hover:not(:disabled){border-color:var(--gray-300);color:var(--gray-900)}.image-preview-toolbar__primary{border:1px solid rgba(255,122,0,.18);background:linear-gradient(180deg,#ff9c3f,#ff7a00);color:#fff;box-shadow:0 12px 28px #ff7a0038}.image-preview-toolbar__primary:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 16px 30px #ff7a0047}.image-preview-toolbar__ghost:disabled,.image-preview-toolbar__primary:disabled{opacity:.45;cursor:not-allowed;box-shadow:none}.image-preview-panel__body{display:flex;align-items:center;justify-content:center;padding:18px;max-height:70vh;background:radial-gradient(circle at top,rgba(255,87,34,.06),transparent 42%),linear-gradient(180deg,#f2f6fcf5,#e4ebf4f5)}.image-preview-panel__body--editing{padding:20px}.image-preview-stage{position:relative;display:inline-flex;align-items:center;justify-content:center;max-width:100%;max-height:70vh;padding:10px;border-radius:24px;background:linear-gradient(180deg,#fffffffa,#f6f9fdf2),var(--gray-0);box-shadow:inset 0 0 0 1px #ffffffb8,0 18px 50px #0b18321f}.image-preview-stage--editing{padding:14px}.image-preview-panel__body img{display:block;max-width:min(100%,980px);max-height:calc(70vh - 24px);border-radius:var(--r-sm);object-fit:contain}.image-preview-stage__canvas{position:absolute;inset:10px;width:calc(100% - 20px);height:calc(100% - 20px);border-radius:var(--r-sm);cursor:crosshair}.image-preview-stage--editing .image-preview-stage__canvas{inset:14px;width:calc(100% - 28px);height:calc(100% - 28px)}.image-preview-panel__footer{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 16px;font-size:10.5px;color:var(--gray-400);background:var(--gray-50);border-top:1px solid var(--gray-150)}@media(max-width:1040px){.image-preview-panel{width:min(96vw,880px)}.image-preview-toolbar{grid-template-columns:1fr}.image-preview-toolbar__group{overflow-x:auto;padding-bottom:2px}.image-preview-toolbar__actions{justify-content:flex-start}}@media(max-width:720px){.image-preview-panel__footer{flex-direction:column;align-items:flex-start}.image-preview-toolbar__group{flex-wrap:wrap}}.el-tag{border-radius:var(--r-xs)!important;font-size:10.5px!important;height:18px!important;line-height:16px!important;padding:0 6px!important;background:var(--gray-100)!important;border-color:var(--gray-200)!important;color:var(--gray-600)!important}.el-button--text{font-size:12px!important;color:var(--gray-500)!important;transition:color var(--d-fast) var(--ease-out)!important}.el-button--text:hover{color:var(--brand)!important}.el-button--primary.is-plain{background:var(--brand-bg)!important;border-color:var(--brand-bg-strong)!important;color:var(--brand)!important;font-weight:600!important;border-radius:var(--r-sm)!important;font-size:12px!important}.el-button--primary.is-plain:hover{background:var(--brand)!important;border-color:var(--brand)!important;color:#fff!important;transform:translateY(-1px);box-shadow:0 4px 12px #ff57224d}.el-alert{border-radius:var(--r-sm)!important;padding:8px 12px!important;font-size:12px!important}.el-message-box{border-radius:var(--r-lg)!important;border:1px solid var(--gray-150)!important;box-shadow:var(--shadow-lg)!important}.el-message-box__btns .el-button--primary{background:var(--brand)!important;border-color:var(--brand)!important;border-radius:var(--r-sm)!important}*::-webkit-scrollbar{width:6px;height:6px}*::-webkit-scrollbar-track{background:transparent}*::-webkit-scrollbar-thumb{background:var(--gray-200);border-radius:3px}*::-webkit-scrollbar-thumb:hover{background:var(--gray-300)}.shop-panel{display:flex;flex-direction:column;gap:14px;padding:20px 24px 24px;height:100%;width:100%;background:var(--gray-50);animation:nb-fade-in .32s var(--ease-out) both;box-sizing:border-box}.shop-panel .panel-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding-bottom:12px;border-bottom:1px solid var(--gray-150);flex-shrink:0}.shop-panel .panel-header h2{margin:4px 0 0;font-size:18px;font-weight:600;color:var(--gray-900);letter-spacing:-.01em}.panel-subtitle{margin:4px 0 0;font-size:12.5px;color:var(--gray-500);line-height:1.5}.admin-summary-strip{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--space-2);padding:0;flex-shrink:0}.summary-card{display:flex;flex-direction:column;gap:var(--space-1);padding:14px var(--space-4);min-height:84px;background:var(--ui-surface-panel);border:1px solid var(--ui-border-subtle);border-radius:var(--r-md);transition:all var(--d-base) var(--ease-out);position:relative;overflow:hidden;animation:nb-fade-up .32s var(--ease-out) both}.summary-card:hover{border-color:var(--ui-border-strong);box-shadow:var(--shadow-sm);transform:translateY(-1px)}.summary-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--ui-border-strong)}.summary-card--success:before{background:var(--color-success)}.summary-card--warning:before{background:var(--color-warning)}.summary-card--info:before{background:var(--info)}.summary-card--primary:before{background:var(--color-action)}.summary-card--danger:before{background:var(--color-danger)}.summary-card--muted:before{background:var(--gray-300)}.summary-card>span,.summary-card .summary-card__label{font-size:var(--text-2xs);font-weight:600;color:var(--ui-text-secondary);text-transform:uppercase;letter-spacing:.05em}.summary-card>strong,.summary-card .summary-card__value{font-size:22px;font-weight:600;color:var(--ui-text-primary);font-variant-numeric:tabular-nums;font-family:JetBrains Mono,SF Mono,monospace;line-height:1.1;letter-spacing:-.02em}.summary-card>p,.summary-card .summary-card__hint{margin:0;font-size:var(--text-2xs);color:var(--ui-text-muted);line-height:1.4}.summary-card--success .summary-card__value{color:var(--success)}.summary-card--warning .summary-card__value{color:var(--warning)}.summary-card--info .summary-card__value{color:var(--info)}.summary-card--primary .summary-card__value{color:var(--brand)}.summary-card--danger .summary-card__value{color:var(--danger)}.shop-create,.announcement-create,.operator-reply-quick-create{display:flex;flex-direction:column;gap:8px;padding:14px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-md);transition:border-color var(--d-base) var(--ease-out)}.shop-create:focus-within,.announcement-create:focus-within,.operator-reply-quick-create:focus-within{border-color:var(--brand-bg-strong);box-shadow:0 0 0 3px var(--brand-soft)}.shop-create label,.announcement-create label,.faq-drawer-form label{display:flex;flex-direction:column;gap:3px;font-size:11.5px;color:var(--gray-600);font-weight:500}.shop-create .el-input,.shop-create .el-select,.announcement-create .el-input,.announcement-create .el-select,.faq-drawer-form .el-input,.faq-drawer-form .el-select,.faq-drawer-form .el-textarea{font-size:13px}.shop-create .el-input__wrapper,.announcement-create .el-input__wrapper,.faq-drawer-form .el-input__wrapper,.faq-drawer-form .el-textarea__inner{border-radius:var(--r-sm)!important;background:var(--gray-50)!important;box-shadow:0 0 0 1px var(--gray-200)!important;transition:all var(--d-base) var(--ease-out)!important}.shop-create .el-input__wrapper:hover,.announcement-create .el-input__wrapper:hover,.faq-drawer-form .el-input__wrapper:hover{box-shadow:0 0 0 1px var(--gray-300)!important;background:var(--gray-0)!important}.shop-create .el-input__wrapper.is-focus,.announcement-create .el-input__wrapper.is-focus,.faq-drawer-form .el-input__wrapper.is-focus{box-shadow:0 0 0 1px var(--brand) ! important,0 0 0 4px var(--brand-soft)!important;background:var(--gray-0)!important}.shop-create__actions,.announcement-actions,.faq-drawer-form__actions,.operator-reply-quick-create__intro{display:flex;align-items:center;gap:8px;padding-top:4px}.shop-create__actions .el-button,.announcement-actions .el-button,.faq-drawer-form__actions .el-button{height:32px!important;padding:0 14px!important;font-size:12.5px!important;font-weight:600!important;border-radius:var(--r-sm)!important;transition:all var(--d-base) var(--ease-out)!important}.shop-create__actions .el-button--primary,.announcement-actions .el-button--primary,.faq-drawer-form__actions .el-button--primary{background:var(--brand)!important;border-color:var(--brand)!important;color:#fff!important}.shop-create__actions .el-button--primary:hover,.announcement-actions .el-button--primary:hover,.faq-drawer-form__actions .el-button--primary:hover{background:var(--brand-hover)!important;border-color:var(--brand-hover)!important;transform:translateY(-1px);box-shadow:0 4px 12px #ff57224d!important}.shop-create__actions .el-button--primary:active,.announcement-actions .el-button--primary:active{transform:translateY(0) scale(.97)!important}.operator-reply-quick-create__intro{flex-direction:column;align-items:flex-start;gap:4px;padding:0 0 6px;border:0;background:transparent}.operator-reply-quick-create__intro h2,.operator-reply-quick-create__intro h3{margin:0;font-size:13px;font-weight:600;color:var(--gray-900)}.operator-reply-quick-create__intro p{margin:0;font-size:11.5px;color:var(--gray-500);line-height:1.5}.faq-ops-note{display:flex;align-items:flex-start;gap:6px;padding:8px 10px;background:var(--info-bg);color:var(--info);font-size:11.5px;border-radius:var(--r-sm);border-left:2px solid var(--info);line-height:1.5}.faq-admin-hero,.faq-admin-panel,.operator-reply-admin-panel{display:flex;flex-direction:column;gap:12px}.faq-admin-hero__actions{display:flex;align-items:center;gap:6px}.shop-list{display:flex;flex-direction:column;gap:1px;background:var(--gray-150);border:1px solid var(--gray-150);border-radius:var(--r-md);overflow:hidden;flex:1;min-height:0}.shop-card{display:flex;flex-direction:column;gap:8px;padding:14px 16px;background:var(--gray-0);transition:background var(--d-fast) var(--ease-out);animation:nb-fade-up .32s var(--ease-out) both;position:relative}.shop-card:hover{background:var(--gray-50)}.shop-card__header,.shop-card__row{display:flex;align-items:center;justify-content:space-between;gap:8px}.shop-card__identity{display:flex;flex-direction:column;gap:2px;min-width:0}.shop-card__caption{font-size:10.5px;color:var(--gray-400);font-weight:500;text-transform:uppercase;letter-spacing:.04em}.shop-card__name{margin:0;font-size:14px;font-weight:600;color:var(--gray-900);letter-spacing:-.005em}.shop-card__shop-code{font-size:11px;color:var(--gray-500);font-family:JetBrains Mono,SF Mono,monospace;margin-top:1px}.shop-card__tags{display:flex;align-items:center;gap:4px;flex-shrink:0;flex-wrap:wrap}.shop-card__status{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 0;border-top:1px dashed var(--gray-150)}.shop-card__schedule{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:11.5px;color:var(--gray-600)}.shop-card__actions{display:flex;align-items:center;gap:6px;padding-top:6px;border-top:1px solid var(--gray-100);flex-wrap:wrap}.shop-card__actions .el-button{height:28px!important;padding:0 10px!important;font-size:11.5px!important;border-radius:var(--r-sm)!important}.shop-card__content{margin:0;font-size:12.5px;color:var(--gray-700);line-height:1.5}.machine-card{display:flex;flex-direction:column;gap:6px;padding:10px 12px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-sm);transition:all var(--d-base) var(--ease-out)}.machine-card:hover{background:var(--gray-0);border-color:var(--gray-200);transform:translateY(-1px);box-shadow:var(--shadow-xs)}.machine-card .shop-card__row{gap:6px}.machine-card .shop-card__name{font-size:12.5px;font-family:JetBrains Mono,SF Mono,monospace}.machine-meta-line{display:flex;align-items:center;flex-wrap:wrap;gap:8px;font-size:10.5px;color:var(--gray-400);font-family:JetBrains Mono,SF Mono,monospace}.machine-meta-line span{display:inline-flex;align-items:center;gap:3px}.machine-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:6px;padding:8px;background:var(--gray-50);border-radius:var(--r-sm)}.machine-shop-filter{display:flex;flex-wrap:wrap;gap:4px;padding:4px 0 0}.machine-shop-filter button{height:26px;padding:0 10px;border:1px solid var(--gray-200);border-radius:var(--r-full);background:var(--gray-0);color:var(--gray-600);font-size:11.5px;font-weight:500;transition:all var(--d-fast) var(--ease-out)}.machine-shop-filter button:hover{background:var(--gray-50);border-color:var(--gray-300)}.machine-shop-filter__item--active{background:var(--brand-bg)!important;border-color:var(--brand-bg-strong)!important;color:var(--brand)!important;font-weight:600}.machine-shop-group{display:flex;flex-direction:column;gap:8px}.machine-shop-group__header{display:flex;align-items:center;justify-content:space-between;padding:8px 10px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-sm)}.machine-shop-group__header h3{margin:0;font-size:13px;font-weight:600;color:var(--gray-900)}.machine-shop-group__stats{display:flex;align-items:center;gap:8px;font-size:11px;color:var(--gray-500);font-family:JetBrains Mono,SF Mono,monospace}.machine-shop-list{display:flex;flex-direction:column;gap:8px}.machine-focus-pill{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;background:var(--warning-bg);color:var(--warning);font-size:11px;font-weight:600;border-radius:var(--r-full);font-family:JetBrains Mono,SF Mono,monospace}.machine-focus-pill:before{content:"★";font-size:10px}.faq-entry-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:8px}.faq-entry-card{display:flex;flex-direction:column;gap:6px;padding:12px 14px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-md);transition:all var(--d-base) var(--ease-out);position:relative;animation:nb-fade-up .32s var(--ease-out) both}.faq-entry-card:hover{border-color:var(--gray-200);box-shadow:var(--shadow-sm);transform:translateY(-1px)}.faq-entry-card__title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.faq-entry-card__main{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.faq-entry-card__title{margin:0;font-size:13.5px;font-weight:600;color:var(--gray-900);line-height:1.3}.faq-entry-card__meta{display:flex;align-items:center;gap:6px;font-size:10.5px;color:var(--gray-400);font-family:JetBrains Mono,SF Mono,monospace}.faq-entry-card__hint{margin:0;font-size:11.5px;color:var(--gray-500);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.faq-entry-card__icon{flex-shrink:0;width:28px;height:28px;border-radius:var(--r-sm);background:var(--brand-bg);color:var(--brand);display:inline-flex;align-items:center;justify-content:center;font-size:14px}.faq-entry-card__actions{display:flex;align-items:center;gap:4px;padding-top:6px;border-top:1px solid var(--gray-100)}.faq-entry-card__actions .el-button{height:24px!important;padding:0 8px!important;font-size:11px!important;border-radius:var(--r-xs)!important}.faq-drawer-form{display:flex;flex-direction:column;gap:8px;padding:14px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-md)}.faq-drawer-form__grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.operator-reply-list{display:flex;flex-direction:column;gap:6px}.operator-reply-card{display:flex;flex-direction:column;gap:6px;padding:10px 12px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-sm);transition:all var(--d-base) var(--ease-out);animation:nb-fade-up .24s var(--ease-out) both}.operator-reply-card:hover{background:var(--gray-50);border-color:var(--gray-200)}.operator-reply-card__category{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:600;color:var(--brand);background:var(--brand-bg);padding:2px 8px;border-radius:var(--r-full);text-transform:uppercase;letter-spacing:.04em;width:max-content}.operator-reply-card__title{margin:0;font-size:12.5px;font-weight:600;color:var(--gray-900)}.operator-reply-card__content{margin:0;font-size:11.5px;color:var(--gray-600);line-height:1.5}.operator-reply-card__actions{display:flex;align-items:center;gap:4px;padding-top:4px}.operator-reply-card__actions .el-button{height:24px!important;padding:0 8px!important;font-size:11px!important;border-radius:var(--r-xs)!important}.operator-reply-count{font-size:11.5px;color:var(--gray-500);font-weight:500}.operator-reply-option-hint{font-size:10.5px;color:var(--gray-400);line-height:1.4;margin-top:4px}.operator-editor{display:flex;flex-direction:column;gap:10px;padding:12px 14px;background:var(--gray-50);border:1px solid var(--gray-150);border-radius:var(--r-md)}.operator-editor__header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.operator-editor__header h3{margin:0;font-size:15px;font-weight:800;color:var(--gray-900)}.operator-editor__header p{margin:4px 0 0;font-size:12px;color:var(--gray-600);line-height:1.5}.operator-editor__grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.faq-summary-strip{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:6px}.stats-overview{display:flex;flex-direction:column;gap:14px;flex:1;min-height:0}.stats-hero{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:18px 20px;background:linear-gradient(135deg,#0a0e1a,#1a1f2e);border-radius:var(--r-md);color:#fff;position:relative;overflow:hidden;flex-shrink:0}.stats-hero:before{content:"";position:absolute;top:-50px;right:-50px;width:200px;height:200px;background:radial-gradient(circle,rgba(255,87,34,.4) 0%,transparent 70%);border-radius:50%;pointer-events:none}.stats-hero .panel-eyebrow{color:#fff9}.stats-hero h2{color:#fff;margin:4px 0 0;font-size:18px}.stats-hero__subtitle{margin:4px 0 0;font-size:12.5px;color:#ffffffb3;line-height:1.5}.stats-hero__actions{display:flex;align-items:center;gap:8px;flex-shrink:0;position:relative;z-index:1}.ops-health-pill{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:var(--r-full);background:var(--gray-100);color:var(--gray-700);font-size:11.5px;font-weight:600}.ops-health-pill:before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor;animation:nb-pulse 1.6s var(--ease-out) infinite}.ops-health-pill--success{background:var(--success-bg);color:var(--success)}.ops-health-pill--warning{background:var(--warning-bg);color:var(--warning)}.ops-health-pill--active{background:var(--info-bg);color:var(--info)}.ops-health-pill--muted{background:var(--gray-100);color:var(--gray-500)}.ops-command-card{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 16px;background:var(--gray-0);border:1px solid var(--gray-150);border-left:3px solid var(--brand);border-radius:var(--r-md);animation:nb-fade-up .32s var(--ease-out) both;flex-shrink:0}.ops-command-card--success{border-left-color:var(--success);background:var(--success-bg)}.ops-command-card--warning{border-left-color:var(--warning);background:var(--warning-bg)}.ops-command-card--active{border-left-color:var(--info);background:var(--info-bg)}.ops-command-card--muted{border-left-color:var(--gray-300)}.ops-command-card h3{margin:0;font-size:14px;font-weight:600;color:var(--gray-900);line-height:1.4}.ops-command-card .panel-eyebrow{margin-bottom:4px}.ops-command-card__meta{display:flex;align-items:center;gap:12px;font-size:11.5px;color:var(--gray-500);font-family:JetBrains Mono,SF Mono,monospace;flex-shrink:0}.stats-grid{display:grid;gap:8px;flex-shrink:0}.stats-grid--command{grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}.stats-card{display:flex;flex-direction:column;gap:4px;padding:14px 16px;min-height:92px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-md);transition:all var(--d-base) var(--ease-out);animation:nb-fade-up .36s var(--ease-out) both}.stats-card:hover{transform:translateY(-1px);box-shadow:var(--shadow-sm);border-color:var(--gray-200)}.stats-card p:first-child{margin:0;font-size:10.5px;color:var(--gray-500);font-weight:600;text-transform:uppercase;letter-spacing:.04em}.stats-card strong{font-size:22px;font-weight:600;color:var(--gray-900);font-variant-numeric:tabular-nums;font-family:JetBrains Mono,SF Mono,monospace;line-height:1.1;letter-spacing:-.02em}.stats-card>span{font-size:11px;color:var(--gray-400)}.stats-card--primary{background:var(--brand-bg);border-color:var(--brand-bg-strong)}.stats-card--primary strong,.stats-card--primary p:first-child{color:var(--brand)}.stats-quality-panel{display:grid;grid-template-columns:1fr auto;align-items:center;gap:16px;padding:16px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-md);animation:nb-fade-up .36s var(--ease-out) both;flex-shrink:0}.stats-quality-panel>div:first-child{display:flex;flex-direction:column;gap:4px}.stats-quality-panel h3{margin:0;font-size:14px;font-weight:600;color:var(--gray-900)}.stats-quality-panel p{margin:0;font-size:11.5px;color:var(--gray-500);line-height:1.5}.stats-quality-panel__score{display:flex;flex-direction:column;align-items:center;gap:0;padding:10px 16px;background:var(--success-bg);border-radius:var(--r-md);min-width:80px}.stats-quality-panel__score strong{font-size:24px;font-weight:700;color:var(--success);font-family:JetBrains Mono,SF Mono,monospace;line-height:1.1;letter-spacing:-.02em}.stats-quality-panel__score span{font-size:10.5px;color:var(--success);font-weight:600;text-transform:uppercase;letter-spacing:.04em}.rating-breakdown{grid-column:1 / -1;display:grid;grid-template-columns:repeat(4,1fr);gap:6px;margin-top:4px}.rating-breakdown__item{display:flex;flex-direction:column;gap:2px;padding:8px 10px;border:1px solid var(--gray-150);border-radius:var(--r-sm);background:var(--gray-50);transition:all var(--d-base) var(--ease-out)}.rating-breakdown__item:hover{background:var(--gray-0);transform:translateY(-1px)}.rating-breakdown__item strong{font-size:16px;font-weight:600;color:var(--gray-700);font-family:JetBrains Mono,SF Mono,monospace;line-height:1.1}.rating-breakdown__item span{font-size:10.5px;color:var(--gray-500);font-weight:500}.rating-breakdown__item--positive strong{color:var(--success)}.rating-breakdown__item--positive{background:var(--success-bg);border-color:var(--success-border)}.rating-breakdown__item--neutral strong{color:var(--warning)}.rating-breakdown__item--neutral{background:var(--warning-bg);border-color:var(--warning-border)}.rating-breakdown__item--negative strong{color:var(--danger)}.rating-breakdown__item--negative{background:var(--danger-bg);border-color:var(--danger-border)}.stats-panels{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:12px;flex:1;min-height:280px}.operator-efficiency-panel{padding:14px 16px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-md);animation:nb-fade-up .36s var(--ease-out) both}.operator-efficiency-table{overflow-x:auto}.operator-efficiency-table table{width:100%;border-collapse:collapse;font-size:13px}.operator-efficiency-table th{text-align:left;padding:8px 12px;border-bottom:2px solid var(--gray-200);color:var(--gray-600);font-weight:600;white-space:nowrap}.operator-efficiency-table td{padding:8px 12px;border-bottom:1px solid var(--gray-100);color:var(--gray-700)}.operator-efficiency-table tr:hover td{background:var(--gray-50)}.stats-charts{display:grid;grid-template-columns:2fr 1fr;gap:12px;margin-bottom:12px}.stats-chart-panel{padding:14px 16px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-md)}.stats-chart-panel h3{margin:0 0 12px;font-size:14px}.chart-container{height:240px;position:relative}.chart-container--small{height:200px}@media(max-width:720px){.stats-charts{grid-template-columns:1fr}}.stats-list-panel{display:flex;flex-direction:column;gap:8px;padding:14px 16px;background:var(--gray-0);border:1px solid var(--gray-150);border-radius:var(--r-md);animation:nb-fade-up .36s var(--ease-out) both;min-height:0;overflow:hidden}.stats-list-panel h3{margin:4px 0 0;font-size:14px;font-weight:600;color:var(--gray-900)}.stats-list-panel p:not(.panel-eyebrow){margin:4px 0 0;font-size:11.5px;color:var(--gray-500);line-height:1.5}.stats-list{display:flex;flex-direction:column;gap:1px;background:var(--gray-150);border:1px solid var(--gray-150);border-radius:var(--r-sm);overflow:hidden;margin-top:4px}.stats-list__item{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 10px;background:var(--gray-0);transition:background var(--d-fast) var(--ease-out);cursor:default}.stats-list__item:hover{background:var(--gray-50)}.stats-list__item--machine{flex-direction:column;align-items:flex-start;gap:4px}.stats-list__main{display:flex;flex-direction:column;gap:1px;min-width:0;flex:1}.stats-list__main strong{font-size:12.5px;font-weight:600;color:var(--gray-900);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.stats-list__main span{font-size:10.5px;color:var(--gray-400);font-family:JetBrains Mono,SF Mono,monospace}.stats-list__metric{display:flex;flex-direction:column;align-items:center;gap:0;flex-shrink:0}.stats-list__metric strong{font-size:18px;font-weight:600;color:var(--brand);font-family:JetBrains Mono,SF Mono,monospace;line-height:1;letter-spacing:-.02em}.stats-list__metric span{font-size:10.5px;color:var(--gray-400)}.stats-panel-empty{display:flex;flex-direction:column;align-items:center;gap:4px;padding:30px 20px;text-align:center;color:var(--gray-400);background:var(--gray-50);border:1px dashed var(--gray-200);border-radius:var(--r-sm);margin-top:4px}.stats-panel-empty strong{font-size:12.5px;font-weight:600;color:var(--gray-600)}.stats-panel-empty span{font-size:11px;color:var(--gray-400);line-height:1.5}.stats-panel-empty--chart{min-height:200px;justify-content:center;margin-top:12px}.empty-state--shops{padding:60px 20px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:6px}.empty-state--shops h2{margin:0;font-size:16px;font-weight:600;color:var(--gray-700)}.empty-state--shops p{margin:0;font-size:12.5px;color:var(--gray-500);max-width:400px;line-height:1.5}.el-button--default{background:var(--gray-0)!important;border-color:var(--gray-200)!important;color:var(--gray-700)!important;border-radius:var(--r-sm)!important;font-weight:500!important}.el-button--default:hover{background:var(--gray-50)!important;border-color:var(--gray-300)!important;color:var(--gray-900)!important}.el-button--primary{background:var(--brand)!important;border-color:var(--brand)!important;color:#fff!important;border-radius:var(--r-sm)!important;font-weight:600!important}.el-button--primary:hover{background:var(--brand-hover)!important;border-color:var(--brand-hover)!important;transform:translateY(-1px);box-shadow:0 4px 12px #ff57224d!important}.el-button--primary:active{transform:translateY(0) scale(.97)!important}.el-button--danger{background:var(--danger)!important;border-color:var(--danger)!important;color:#fff!important;border-radius:var(--r-sm)!important}.el-button--success{background:var(--success)!important;border-color:var(--success)!important;color:#fff!important;border-radius:var(--r-sm)!important}.el-button.is-disabled,.el-button[disabled]{opacity:.5!important;cursor:not-allowed!important}.el-tag{border-radius:var(--r-xs)!important;height:20px!important;line-height:18px!important;padding:0 8px!important;font-size:10.5px!important;font-weight:600!important;background:var(--gray-100)!important;border-color:var(--gray-200)!important;color:var(--gray-600)!important}.el-tag--success{background:var(--success-bg)!important;border-color:var(--success-border)!important;color:var(--success)!important}.el-tag--warning{background:var(--warning-bg)!important;border-color:var(--warning-border)!important;color:var(--warning)!important}.el-tag--danger{background:var(--danger-bg)!important;border-color:var(--danger-border)!important;color:var(--danger)!important}.el-tag--info{background:var(--info-bg)!important;border-color:var(--brand-bg-strong)!important;color:var(--info)!important}.el-tag--primary{background:var(--brand-bg)!important;border-color:var(--brand-bg-strong)!important;color:var(--brand)!important}.el-empty{padding:40px 20px}.el-drawer__header{padding:14px 18px!important;margin-bottom:0!important;border-bottom:1px solid var(--gray-150)!important;font-weight:600!important}.el-drawer__body{padding:18px!important}.el-dialog{border-radius:var(--r-lg)!important;box-shadow:var(--shadow-lg)!important;border:1px solid var(--gray-150)!important}.el-dialog__header{padding:16px 20px!important;border-bottom:1px solid var(--gray-150)!important}.el-dialog__body{padding:20px!important}.el-pagination{--el-pagination-bg-color: var(--gray-0);--el-pagination-button-bg-color: var(--gray-0);--el-pagination-button-color: var(--gray-600);--el-pagination-button-border-color: var(--gray-200);--el-pagination-hover-color: var(--brand);justify-content:flex-end;padding:8px 0}.el-pagination .btn-next,.el-pagination .btn-prev,.el-pagination .el-pager li{background:var(--gray-0)!important;color:var(--gray-600)!important;border-radius:var(--r-sm)!important;font-size:12px!important;min-width:28px!important;height:28px!important;line-height:26px!important;transition:all var(--d-fast) var(--ease-out)!important}.el-pagination .el-pager li.is-active{background:var(--brand)!important;color:#fff!important;font-weight:600}.el-pagination .btn-next:hover,.el-pagination .btn-prev:hover,.el-pagination .el-pager li:hover{color:var(--brand)!important}.el-loading-mask{background-color:#ffffffd9!important;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.el-loading-spinner .path{stroke:var(--brand)!important}.el-loading-spinner .el-loading-text{color:var(--gray-500)!important;font-size:12px;margin-top:6px}.workspace-page--desk:not(.workspace-page--day){--ui-surface-page: var(--desk-bg);--ui-surface-panel: var(--desk-panel);--ui-surface-raised: var(--desk-panel-2);--ui-border-subtle: var(--desk-line-soft);--ui-border-strong: var(--gray-200);--ui-text-primary: var(--desk-text);--ui-text-secondary: var(--desk-text-2);--ui-text-muted: var(--desk-muted);color:var(--desk-text);background:var(--desk-bg)}.workspace-page--desk .workspace-topbar{height:50px;padding:0 14px 0 26px;background:var(--desk-top);border-bottom-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk .workspace-topbar__nav{flex:0 1 auto;min-width:max-content}.workspace-page--desk .workspace-topbar__brand{gap:12px;margin-right:20px}.workspace-page--desk .workspace-topbar__logo{width:28px;height:28px;border-radius:6px;background:var(--color-action);box-shadow:none}.workspace-page--desk .workspace-topbar__logo svg{display:none}.workspace-page--desk .workspace-topbar__logo:before{content:"N";font-size:14px;font-weight:800}.workspace-page--desk .workspace-topbar__brand strong{color:var(--desk-text);font-size:17px;letter-spacing:0}.workspace-page--desk .workspace-topbar__brand>span:not(.workspace-topbar__logo){display:none}.workspace-page--desk .workspace-topbar__actions{flex:1;gap:10px;min-width:0;justify-content:flex-end}.workspace-page--desk .workspace-duty,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty{display:inline-flex;align-items:center;gap:8px;min-height:32px;padding:3px 4px 3px 12px;border:1px solid rgba(34,197,94,.35);border-radius:6px;background:#22c55e24;color:#35f487}.workspace-page--desk .workspace-duty{margin-right:0}.workspace-page--desk .workspace-duty__label,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty__label{color:currentColor;font-size:12px;font-weight:750;opacity:.78}.workspace-page--desk .workspace-duty__operator,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty__operator{color:currentColor;font-size:13px;font-weight:850;max-width:96px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.workspace-page--desk .workspace-duty__dot,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty__dot{width:7px;height:7px;border-radius:999px;background:currentColor;box-shadow:0 0 0 3px #22c55e24;animation:none}.workspace-page--desk .workspace-duty--active,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty--active{border-color:#22c55e59;background:#22c55e24;color:#35f487}.workspace-page--desk .workspace-duty--empty,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty--empty{border-color:#f871716b;background:#f8717124;color:#ff8f8f}.workspace-page--desk .workspace-duty--empty .workspace-duty__dot,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty--empty .workspace-duty__dot{box-shadow:0 0 0 3px #f8717124}.workspace-page--desk .workspace-duty .el-button,.workspace-page--ops:not(.workspace-page--desk) .workspace-duty .el-button{height:26px!important;padding:0 10px!important;border-radius:5px!important;font-size:12px!important;font-weight:800!important}.workspace-page--desk .workspace-theme-toggle,.workspace-page--ops:not(.workspace-page--desk) .workspace-theme-toggle{height:32px;padding:0 12px;border:1px solid var(--desk-line);border-radius:6px;background:var(--desk-panel-2);color:var(--desk-text-2);font-size:12px;font-weight:850}.workspace-page--desk .workspace-theme-toggle:hover,.workspace-page--ops:not(.workspace-page--desk) .workspace-theme-toggle:hover{border-color:#ff57229e;color:var(--desk-text)}.workspace-page--desk .workspace-topbar__user{margin-left:auto;height:32px;padding:0 9px 0 3px;border-color:var(--desk-line);background:var(--desk-panel-2);color:var(--desk-text);border-radius:6px;font-size:13px}.workspace-page--desk .workspace-topbar__user:hover,.workspace-page--desk .workspace-topbar__user:focus-visible{border-color:var(--desk-line);background:var(--desk-elevated);color:#fff}.workspace-page--desk .workspace-topbar__avatar{width:26px;height:26px;border-radius:5px;background:var(--color-action);box-shadow:none}.workspace-page--desk .workspace-topbar__logout{height:34px;padding:0 16px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-panel-2);color:var(--desk-text);font-weight:700}.workspace-page--desk .workspace-topbar__logout:hover{background:var(--desk-elevated);border-color:var(--desk-line);color:#fff}.workspace-page--desk .desk-shell{grid-template-columns:328px minmax(560px,1fr) 312px;width:100%;background:var(--desk-bg)}.workspace-page--desk .desk-shell--idle{grid-template-columns:328px minmax(0,1fr)}.workspace-page--desk .desk-column{background:var(--desk-bg);border-right-color:var(--desk-line);color:var(--desk-text);animation:none}.workspace-page--desk .desk-column--machine{border-left-color:var(--desk-line);border-right:0;background:var(--desk-panel);min-width:0;overflow-x:hidden;overflow-y:auto}.workspace-page--desk .desk-sidebar-header{display:flex;gap:8px;padding:10px 12px 9px;border-bottom-color:var(--desk-line);background:var(--desk-panel)}.workspace-page--desk .desk-brand-row{align-items:flex-start}.workspace-page--desk .desk-brand-row h1{font-size:15px}.workspace-page--desk .desk-brand-row .panel-eyebrow{margin-top:2px;color:var(--desk-muted);letter-spacing:0;text-transform:none}.workspace-page--desk .desk-status-strip{gap:6px}.workspace-page--desk .desk-audio-panel{gap:8px;min-width:0;min-height:32px;padding:5px 7px;margin-top:0;border-color:var(--desk-line);border-radius:7px;background:var(--desk-panel)}.workspace-page--desk .desk-audio-panel__copy{flex-direction:row;align-items:center;gap:6px}.workspace-page--desk .desk-audio-panel__copy strong{color:var(--desk-text-2);font-size:11px;white-space:nowrap}.workspace-page--desk .desk-audio-panel__copy span{display:none}.workspace-page--desk .desk-audio-panel__actions{gap:6px}.workspace-page--desk .desk-audio-action{height:22px;min-width:28px;padding:0 6px;border-color:var(--desk-line);background:var(--desk-panel-2);color:var(--desk-text-2);font-size:11px}.workspace-page--desk .desk-audio-action:hover{border-color:var(--desk-line);background:var(--desk-elevated);color:var(--desk-text)}.workspace-page--desk .desk-audio-action--test{border-color:#3b82f66b;background:#3b82f624;color:var(--ops-state-new)}.workspace-page--desk .realtime-card{flex-direction:row;align-items:center;justify-content:space-between;gap:6px;min-width:0;min-height:32px;padding:5px 7px;border-color:var(--desk-line);border-radius:7px;background:var(--desk-bg);color:var(--desk-muted)}.workspace-page--desk .realtime-card strong{max-width:92px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:11px}.workspace-page--desk .realtime-card span{display:none}.workspace-page--desk .realtime-card small{margin-top:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.workspace-page--desk .attention-tabs{height:50px;padding:8px 12px;gap:6px;border-bottom-color:var(--desk-line);background:var(--desk-panel)}.workspace-page--desk .attention-tabs__item{min-width:0;height:34px;justify-content:center;gap:5px;padding:0 8px;border-radius:8px;color:var(--desk-muted);font-size:13px;font-weight:800;white-space:nowrap}.workspace-page--desk .attention-tabs__item:hover{background:var(--desk-elevated);color:var(--desk-text-2)}.workspace-page--desk .attention-tabs__item--active,.workspace-page--desk .attention-tabs__item--attention.attention-tabs__item--active{background:var(--ops-state-selected);color:var(--desk-text);box-shadow:inset 0 -2px 0 var(--ops-state-new)}.workspace-page--desk .attention-tabs__badge,.workspace-page--desk .attention-tabs__item--active .attention-tabs__badge,.workspace-page--desk .attention-tabs__item--attention.attention-tabs__item--active .attention-tabs__badge{background:#ffffff24;color:#fff;min-width:20px;height:20px;padding-inline:5px;border-radius:999px}.workspace-page--desk .attention-tabs__badge--zero{color:var(--desk-muted)}.workspace-page--desk .desk-filter-card{padding:8px 12px 10px;border-bottom:0;background:var(--desk-panel)}.workspace-page--desk .desk-filter-card__search{height:36px;padding:0 12px 0 36px;border:1px solid var(--desk-line);border-radius:8px;background:var(--desk-elevated);color:var(--desk-text);font-size:13px}.workspace-page--desk .desk-filter-card__search::placeholder{color:var(--desk-muted)}.workspace-page--desk .desk-filter-card__search:focus{border-color:color-mix(in srgb,var(--ops-state-new),transparent 18%);box-shadow:0 0 0 3px var(--ops-state-new-bg)}.workspace-page--desk .session-list{padding:0 12px 14px;background:var(--desk-panel)}.workspace-page--desk:not(.workspace-page--day) .ai-analysis-panel{margin:0 24px!important;padding:12px 14px!important;border-color:#3b82f647!important;border-radius:10px!important;background:linear-gradient(180deg,#141c2ceb,#111114f5)!important;box-shadow:inset 3px 0 #3b82f6!important}.workspace-page--desk:not(.workspace-page--day) .ai-analysis-panel--quiet{display:flex!important;align-items:center!important;justify-content:space-between!important;gap:10px!important;padding:7px 10px!important;border-color:#ffffff14!important;background:#141418b8!important;box-shadow:none!important}.workspace-page--desk:not(.workspace-page--day) .ai-analysis-panel--quiet header{flex:0 0 auto}.workspace-page--desk:not(.workspace-page--day) .ai-analysis-panel--quiet .ai-analysis-panel__empty{flex:1;min-width:0;padding:0;text-align:right;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.workspace-page--desk .session-list::-webkit-scrollbar,.workspace-page--desk .message-stream::-webkit-scrollbar,.workspace-page--desk .desk-column--machine::-webkit-scrollbar{width:8px}.workspace-page--desk .session-list::-webkit-scrollbar-thumb,.workspace-page--desk .message-stream::-webkit-scrollbar-thumb,.workspace-page--desk .desk-column--machine::-webkit-scrollbar-thumb{background:#4c4c52;border-radius:999px}.workspace-page--desk .session-card{gap:9px;margin-bottom:8px;padding:18px 16px 14px;border:1px solid var(--desk-line);border-radius:12px;background:var(--desk-elevated);color:var(--desk-text);transition:border-color .18s var(--ease-out),background .18s var(--ease-out),transform .18s var(--ease-out)}.workspace-page--desk .session-card:hover{background:var(--desk-elevated);border-color:#55515d;transform:translateY(-1px)}.workspace-page--desk .session-card--active{background:color-mix(in srgb,var(--desk-elevated),#fff 4%);border-color:var(--desk-line);box-shadow:inset 3px 0 0 var(--brand, #ff5722)}.workspace-page--desk .session-card--active .session-card__machine,.workspace-page--desk .session-card--active .session-card__row strong{color:var(--desk-text)}.workspace-page--desk .session-card:before,.workspace-page--desk .session-card--attention:before,.workspace-page--desk .session-card--active:before{display:none}.workspace-page--desk .session-card__row{padding-left:0}.workspace-page--desk .session-card__machine,.workspace-page--desk .session-card__row strong{color:var(--desk-text);font-family:JetBrains Mono,SF Mono,monospace;font-size:15px;font-weight:800}.workspace-page--desk .session-card__unread{min-width:20px;height:20px;background:var(--ops-state-waiting);color:#111827;box-shadow:none}.workspace-page--desk .session-card--warning{border-color:color-mix(in srgb,var(--ops-state-waiting),transparent 45%);background:color-mix(in srgb,var(--ops-state-waiting-bg),var(--desk-panel) 76%);box-shadow:inset 3px 0 0 var(--ops-state-waiting)}.workspace-page--desk .session-card--danger,.workspace-page--desk .session-card--priority-urgent{border-color:color-mix(in srgb,var(--ops-state-danger),transparent 38%);background:color-mix(in srgb,var(--ops-state-danger-bg),var(--desk-panel) 74%);box-shadow:inset 3px 0 0 var(--ops-state-danger)}.workspace-page--desk .session-card__status-text--danger{color:#fca5a5}.workspace-page--desk .session-card__sla--warning{background:#f59e0b33;color:#fcd34d}.workspace-page--desk .session-card__sla--danger{background:#f8717133;color:#fecaca}.workspace-page--desk .session-card__meta{gap:10px}.workspace-page--desk .session-card__shop{color:var(--desk-muted);font-size:12px;font-weight:500}.workspace-page--desk .session-card__preview{color:var(--desk-text-2);font-size:13px}.workspace-page--desk .session-card__footer{margin-top:0}.workspace-page--desk .session-card__status-text{color:var(--desk-muted);font-weight:600;font-size:11px}.workspace-page--desk .session-card__status-text--waiting{color:var(--ops-state-waiting, #fbbf24)}.workspace-page--desk .session-card__status-text--processing{color:#93c5fd}.workspace-page--desk .session-card__time{color:var(--desk-muted);font-size:11px;flex-shrink:0}.workspace-page--desk .session-card__status-dot--waiting{background:var(--ops-state-waiting, #fbbf24)}.workspace-page--desk .session-card__status-dot--danger{background:var(--ops-state-danger, #f87171)}.workspace-page--desk .session-card__operator{color:var(--desk-muted)}.workspace-page--desk .my-sessions-dock{border-top-color:var(--desk-line);background:linear-gradient(180deg,#19191df5,#141418fa)}.workspace-page--desk .my-sessions-dock__label{color:var(--desk-muted)}.workspace-page--desk .my-sessions-dock__pill{border-color:var(--desk-line);background:var(--desk-elevated)}.workspace-page--desk .my-sessions-dock__pill strong{color:var(--desk-text);letter-spacing:.02em}.workspace-page--desk .my-sessions-dock__pill:hover{border-color:color-mix(in srgb,var(--ops-state-new),transparent 38%);background:color-mix(in srgb,var(--ops-state-new),transparent 88%)}.workspace-page--desk .my-sessions-dock__pill--active{border-color:color-mix(in srgb,var(--ops-state-new),transparent 32%);background:var(--ops-state-selected);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--ops-state-new),transparent 40%)}.workspace-page--desk .my-sessions-dock__pill--active strong{color:#fff}.workspace-page--desk.workspace-page--day .my-sessions-dock__pill--active{border-color:#9fb4ca;background:#e7eef6;box-shadow:inset 0 0 0 1px #cad7e4}.workspace-page--desk.workspace-page--day .my-sessions-dock__pill--active strong{color:#1f3448}.reply-toolbar__label{font-size:12px;font-weight:700;color:var(--desk-text-2, var(--gray-700))}.quick-replies--suggestions{display:flex;flex-direction:row;flex-wrap:nowrap;gap:8px;min-width:0;overflow-x:auto;padding:0 0 2px}.quick-reply-suggestion{display:inline-flex;align-items:center;justify-content:space-between;gap:10px;min-width:0;max-width:240px;height:34px;padding:0 10px 0 12px;border:1px solid var(--desk-line, var(--gray-200));border-radius:8px;background:var(--desk-elevated, var(--gray-0));color:var(--desk-text-2, var(--gray-700));cursor:pointer;transition:border-color var(--d-fast) var(--ease-out),background var(--d-fast) var(--ease-out),color var(--d-fast) var(--ease-out)}.workspace-page--desk .quick-replies--suggestions{display:flex;flex-direction:row;gap:8px;padding:0;border:0;border-radius:0;background:transparent;overflow-x:auto}.workspace-page--desk .quick-replies--suggestions .quick-reply-suggestion{flex:1 0 150px;max-width:none}.workspace-page--desk.workspace-page--day .desk-cta--send:disabled{background:#e6e9ed!important;color:#7a8490!important;opacity:1}.quick-reply-suggestion span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:700}.quick-reply-suggestion small{flex-shrink:0;color:var(--desk-muted, var(--gray-400));font-size:10px}.quick-reply-suggestion:hover,.quick-reply-suggestion:focus-visible{border-color:var(--brand);background:color-mix(in srgb,var(--brand),transparent 90%);color:var(--brand);outline:none}.workspace-page--desk .reply-scripts-chip{border-color:var(--desk-line);background:var(--desk-elevated);color:var(--desk-text-2)}.workspace-page--desk .reply-scripts-chip--open,.workspace-page--desk .reply-scripts-chip:hover{border-color:var(--brand);color:var(--brand);background:color-mix(in srgb,var(--brand),transparent 88%)}.workspace-page--desk .reply-panel__hint--inline{color:var(--desk-muted)}.workspace-page--desk .desk-cta{background:var(--brand, #ff5722);box-shadow:0 8px 18px #ff572247}.workspace-page--desk .desk-shortcuts-panel{background:var(--desk-panel);border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk .desk-shortcuts-panel__list li{background:var(--desk-elevated)}.workspace-page--desk .desk-shortcuts-panel__list kbd{background:#1a1a1e;border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .desk-shortcuts-panel__list kbd{background:var(--desk-panel-2);border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk .desk-empty-state__hint-btn{border-color:var(--desk-line);color:var(--desk-muted)}.workspace-page--desk .desk-empty-state__hint-btn:hover{border-color:var(--brand);color:var(--brand)}.workspace-page--desk .batch-bar,.workspace-page--desk .sidebar-empty-card{background:var(--desk-elevated);border-color:var(--desk-line);color:var(--desk-text-2)}.workspace-page--desk .chat-header{min-height:66px;align-items:center;padding:12px 40px 12px 24px;border-bottom-color:var(--desk-line);background:var(--desk-bg);animation:none}.workspace-page--desk .chat-header__machine-icon{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:10px;background:var(--desk-elevated);color:#c084fc;flex:0 0 auto}.workspace-page--desk .chat-header__machine-icon svg{width:20px;height:20px}.workspace-page--desk .chat-header__topline{gap:9px;font-family:inherit}.workspace-page--desk .chat-header h2{color:var(--desk-text);font-size:17px;font-weight:850}.workspace-page--desk .chat-header__summary{color:var(--desk-muted);font-size:14px}.workspace-page--desk .chat-header__machine-summary span{background:var(--desk-elevated);color:var(--desk-text-2)}.workspace-page--desk .chat-header__machine-summary button{border-color:color-mix(in srgb,var(--ops-state-new),transparent 45%);background:var(--ops-state-new-bg);color:var(--ops-state-new)}.workspace-page--desk .chat-header__machine-summary button:hover{border-color:var(--ops-state-new);color:var(--ops-state-new)}.workspace-page--desk .chat-header__stage{padding:2px 7px;background:#f59e0b1f;color:var(--desk-orange);border-radius:6px;font-size:12px;font-weight:800}.workspace-page--desk .chat-header__stage:after{content:"";width:6px;height:6px;margin-left:3px;border-radius:999px;background:var(--desk-red)}.workspace-page--desk .chat-header__stage:before{display:none}.workspace-page--desk .chat-header__session-id{color:var(--desk-muted);font-family:inherit;font-size:12px}.workspace-page--desk .chat-header__wait-time{background:#f59e0b24;color:var(--desk-orange);border:1px solid rgba(245,158,11,.28);font-weight:700}.workspace-page--desk .chat-header__actions{align-items:center}.workspace-page--desk .chat-header__actions .el-button{height:38px!important;padding:0 18px!important;border-radius:8px!important;font-weight:850!important}.workspace-page--desk .chat-header__actions .el-button--primary{border:0!important;background:var(--brand)!important;box-shadow:0 10px 24px #ff57223d!important}.workspace-page--desk .chat-header__close{border-color:var(--desk-line)!important;background:var(--desk-panel-2)!important;color:var(--desk-text)!important}.workspace-page--desk .skeleton-line,.workspace-page--desk .skeleton-button{display:block;border-radius:999px;background:linear-gradient(90deg,#222226,#2e2e34,#222226);background-size:200% 100%;animation:desk-skeleton 1.2s ease-in-out infinite}.workspace-page--desk .skeleton-line{width:min(420px,100%);height:12px;margin:6px 0}.workspace-page--desk .skeleton-line--short{width:120px}.workspace-page--desk .skeleton-line--title{width:260px;height:18px}.workspace-page--desk .skeleton-button{width:92px;height:34px}@keyframes desk-skeleton{0%{background-position:200% 0}to{background-position:-200% 0}}.workspace-page--desk .message-stream{padding:12px 28px 16px 20px;gap:0;background:var(--desk-bg)}.workspace-page--desk .message-stream__content{gap:12px}.workspace-page--desk .timeline-system-message{align-self:center;padding:5px 12px;border-radius:999px;background:var(--desk-panel-2);color:var(--desk-muted);font-family:inherit;font-size:12px}.workspace-page--desk .timeline-system-message:before,.workspace-page--desk .timeline-system-message:after{display:none}.workspace-page--desk .timeline-system-message--attention,.workspace-page--desk .timeline-system-message--record,.workspace-page--desk .timeline-system-message--closed{background:var(--desk-panel-2);color:var(--desk-muted)}.workspace-page--desk .message-bubble{max-width:min(68%,560px)}.workspace-page--desk .message-bubble__meta{color:var(--desk-muted);font-family:inherit;font-size:12px}.workspace-page--desk .message-bubble__body{padding:12px 16px;border-radius:14px;font-size:14px;font-weight:650}.workspace-page--desk .message-bubble--customer .message-bubble__body{background:var(--desk-elevated);border-color:var(--desk-line);color:var(--desk-text);border-bottom-left-radius:8px}.workspace-page--desk .message-bubble--operator .message-bubble__body{background:linear-gradient(135deg,#ff5722,#ffb800);color:#fff;border-bottom-right-radius:8px;box-shadow:0 12px 32px #ff572247}.workspace-page--desk .message-bubble__image-preview-button img{max-width:386px;max-height:258px;border-radius:10px;border-color:var(--desk-line)}.workspace-page--desk .reply-panel{gap:12px;padding:12px 24px 16px;border-top-color:var(--desk-line);background:var(--desk-bg)}.workspace-page--desk .reply-panel__header{display:none!important}.workspace-page--desk .quick-replies{gap:10px;padding:10px 12px;border:1px solid rgba(255,255,255,.07);border-radius:12px;background:var(--desk-bg)}.workspace-page--desk .quick-replies:before{content:none}.workspace-page--desk .quick-replies__controls{display:flex!important;gap:8px;padding:0}.workspace-page--desk .reply-tool-tabs{display:inline-flex;align-self:flex-start;gap:4px;margin:0;padding:3px;border:1px solid var(--desk-line);border-radius:10px;background:var(--desk-bg)}.workspace-page--desk .reply-tool-tab{min-width:76px;height:28px;padding:0 12px;border:0;border-radius:7px;background:transparent;color:var(--desk-muted);font-size:12px;font-weight:800}.workspace-page--desk .reply-tool-tab--active{color:#fff;background:linear-gradient(135deg,#ff5722,#ffb800);box-shadow:0 8px 20px #ff572238}.workspace-page--desk .quick-replies__search{height:30px;padding:0 10px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-elevated);color:var(--desk-text);font-size:12px}.workspace-page--desk .quick-replies__search::placeholder{color:var(--desk-dim)}.workspace-page--desk .quick-replies__fill-toggle{height:30px;padding:0 10px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-elevated);color:var(--desk-text-2);font-size:12px;font-weight:800}.workspace-page--desk .quick-replies__fill-toggle--active{border-color:#ff5722b8;background:#ff572229;color:var(--brand)}.workspace-page--desk .quick-replies__tabs{display:flex!important;gap:6px;padding:0;border:0;overflow-x:auto}.workspace-page--desk .quick-replies__tab{height:26px;padding:0 10px;border:1px solid var(--desk-line);border-radius:999px;background:var(--desk-panel);color:var(--desk-muted);font-size:12px;font-weight:750;white-space:nowrap}.workspace-page--desk .quick-replies__tab--active{border-color:#ff5722a8;background:#ff572224;color:var(--brand)}.workspace-page--desk .quick-replies__list{gap:8px}.workspace-page--desk .quick-reply-chip{height:30px;max-width:260px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-elevated);color:var(--desk-text-2);font-size:13px;font-weight:750}.workspace-page--desk .quick-reply-chip span{overflow:hidden;text-overflow:ellipsis}.workspace-page--desk .quick-reply-chip:hover:not(:disabled){background:var(--desk-elevated);border-color:#ff5722ad;color:#fff}.workspace-page--desk .knowledge-loading,.workspace-page--desk .knowledge-empty{padding:14px;border:1px dashed var(--desk-line);border-radius:10px;background:var(--desk-panel);color:var(--desk-muted);font-size:12px}.workspace-page--desk .knowledge-results{display:grid;gap:8px;max-height:168px;overflow-y:auto}.workspace-page--desk .knowledge-result{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;padding:10px;border:1px solid #34343b;border-radius:10px;background:var(--desk-elevated)}.workspace-page--desk .knowledge-result strong{color:var(--desk-text);font-size:13px}.workspace-page--desk .knowledge-result p{margin:4px 0 0;color:var(--desk-muted);font-size:12px;line-height:1.45;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.workspace-page--desk .knowledge-result__actions{display:inline-flex;gap:6px}.workspace-page--desk .knowledge-result__actions button{height:28px;padding:0 10px;border:1px solid var(--desk-line);border-radius:8px;background:var(--desk-elevated);color:var(--desk-text-2);font-size:12px;font-weight:800}.workspace-page--desk .knowledge-result__actions button:last-child{border-color:#ff57229e;background:linear-gradient(135deg,#ff5722,#ffb800);color:#fff}.workspace-page--desk .knowledge-result__actions button:disabled{cursor:not-allowed;opacity:.48}.workspace-page--desk .reply-input{gap:12px;align-items:center}.workspace-page--desk .reply-input .el-textarea__inner{min-height:52px!important;padding:10px 12px!important;border-color:var(--desk-line)!important;border-radius:6px!important;background:var(--desk-panel)!important;color:var(--desk-text)!important}.workspace-page--desk .reply-input .el-textarea__inner::placeholder{color:var(--desk-muted)!important}.workspace-page--desk .reply-input .el-textarea__inner:focus{border-color:#ff5722d1!important;box-shadow:0 0 0 3px #ff572226!important}.workspace-page--desk .reply-input .el-button{width:auto;min-width:76px;height:40px!important;border-radius:6px!important;font-weight:700!important}.workspace-page--desk .reply-input .el-button--primary{border:0!important;background:var(--brand)!important;color:#fff!important;box-shadow:none!important}.workspace-page--desk .reply-input .el-button.is-plain,.workspace-page--desk .reply-input .el-button--default,.workspace-page--desk .file-upload-button .el-button{border:1px solid var(--desk-line)!important;background:var(--desk-panel-2)!important;color:var(--desk-text)!important;box-shadow:none!important}.workspace-page--desk .reply-input .el-button.is-plain:hover:not(:disabled),.workspace-page--desk .file-upload-button .el-button:hover:not(:disabled){border-color:#ff572259!important;background:var(--brand-bg)!important;color:var(--brand)!important}.workspace-page--desk .panel-header{display:none}.workspace-page--desk .machine-identity-card{display:grid;gap:12px;margin:0;padding:18px;border-bottom:1px solid var(--desk-line);background:var(--desk-panel);min-width:0}.workspace-page--desk .machine-identity-card__top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;min-width:0}.workspace-page--desk .machine-identity-card h2{margin:4px 0 2px;color:var(--desk-text);font-size:20px;line-height:1.15;overflow-wrap:anywhere}.workspace-page--desk .machine-identity-card__top span{color:var(--desk-muted);font-size:12px;overflow-wrap:anywhere}.workspace-page--desk .machine-identity-card__top strong{flex:0 0 auto;padding:4px 8px;border:1px solid rgba(34,197,94,.28);border-radius:999px;background:#22c55e1f;color:var(--desk-green);font-size:12px;line-height:1.2}.workspace-page--desk .machine-identity-card__top .machine-identity-card__status--closed{border-color:#94a3b847;background:#94a3b81f;color:var(--desk-muted)}.workspace-page--desk .machine-identity-card__meta{display:flex;flex-wrap:wrap;gap:8px}.workspace-page--desk .machine-identity-card__meta span{display:inline-flex;align-items:center;min-height:24px;padding:0 8px;border:1px solid var(--desk-line);border-radius:7px;background:var(--desk-panel-2);color:var(--desk-text-2);font-family:JetBrains Mono,SF Mono,monospace;font-size:11px;font-weight:750}.workspace-page--desk .context-summary-card{margin:0;padding:16px 18px;border:0;border-bottom:1px solid var(--desk-line);border-radius:0;background:var(--desk-panel)}.workspace-page--desk .context-card-heading span{background:#ff572229;color:#c084fc}.workspace-page--desk .context-summary-card__meta{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.workspace-page--desk .context-summary-card__meta span{color:var(--desk-muted);font-size:12px}.workspace-page--desk .context-summary-card h3,.workspace-page--desk .ticket-status-card h3{color:var(--desk-text);overflow-wrap:anywhere}.workspace-page--desk .panel-eyebrow{color:var(--desk-muted);font-size:13px;letter-spacing:0;text-transform:none}.workspace-page--desk .issue-detail-list{display:none}.workspace-page--desk .machine-panel,.workspace-page--desk .ticket-status-card,.workspace-page--desk .operator-actions-card{margin:0;padding:16px 18px;border:0;border-bottom:1px solid var(--desk-line);border-radius:0;background:var(--desk-panel);animation:none;min-width:0}.workspace-page--desk .machine-panel__title{display:grid;grid-template-columns:minmax(0,1fr);gap:4px;padding:0 0 10px;border-bottom:0;background:transparent}.workspace-page--desk .machine-panel__title dt,.workspace-page--desk .machine-panel__title dd{color:var(--desk-text);font-family:inherit;font-size:13px;letter-spacing:0;text-transform:none;min-width:0;overflow-wrap:anywhere}.workspace-page--desk .machine-panel>div:not(.machine-panel__title){display:grid;grid-template-columns:76px minmax(0,1fr);align-items:start;gap:10px;padding:6px 0;border-bottom:0;color:var(--desk-muted)}.workspace-page--desk .machine-panel>div:not(.machine-panel__title) dt{color:var(--desk-muted)}.workspace-page--desk .machine-panel>div:not(.machine-panel__title) dd{color:#dadce4;font-family:JetBrains Mono,SF Mono,monospace;font-weight:750;min-width:0;text-align:right;white-space:normal;overflow-wrap:anywhere;word-break:break-word}.workspace-page--desk .state-split-row{display:none}.workspace-page--desk .ticket-status-card{gap:12px;overflow-x:hidden}.workspace-page--desk .ticket-status-card__heading{display:flex;align-items:center;justify-content:space-between;gap:10px;min-width:0}.workspace-page--desk .ticket-status-card__pills{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.workspace-page--desk .ticket-status-card__pills span{display:inline-flex;align-items:center;min-height:22px;padding:0 7px;border-radius:999px;background:var(--desk-panel-2);color:var(--desk-text-2);font-size:11px;font-weight:750}.workspace-page--desk .ticket-status-card small{display:block;max-width:100%;min-width:0;color:var(--desk-muted);line-height:1.55;white-space:normal;overflow-wrap:anywhere;word-break:break-word}.workspace-page--desk .ticket-status-card .panel-eyebrow:after{content:""}.workspace-page--desk .ticket-status-card__action{height:40px;border:0;border-radius:8px;background:linear-gradient(135deg,#ff5722,#ffb800);color:#fff;box-shadow:0 12px 30px #ff572252}.workspace-page--desk .operator-actions-card{gap:8px}.workspace-page--desk .operator-actions-card .panel-eyebrow{margin-bottom:4px}.workspace-page--desk .operator-actions-card button{min-height:42px;padding:11px 14px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-elevated);color:var(--desk-text)}.workspace-page--desk .operator-actions-card button:first-of-type{border:0;background:linear-gradient(135deg,#ff5722,#ffb800);color:#fff;box-shadow:0 12px 30px #ff572247}.workspace-page--desk .operator-actions-card button span{color:inherit;font-size:14px}.workspace-page--desk .operator-actions-card button strong{display:none}.workspace-page--desk .operator-actions-card button:hover:not(:disabled){transform:translateY(-1px);border-color:var(--desk-line);background:var(--desk-elevated)}.workspace-page--desk .operator-actions-card button:first-of-type:hover:not(:disabled){background:linear-gradient(135deg,#ff6a3d,#ff6a3d)}.workspace-page--desk .operator-actions-card__danger:hover:not(:disabled){background:#ff4d5e24;border-color:#ff4d5e7a}.workspace-page--desk .machine-info-panel .notes-panel{margin:0;padding:16px 18px;border-top:0;border-bottom:1px solid var(--desk-line);background:var(--desk-panel);min-width:0}.workspace-page--desk .machine-info-panel .notes-panel h3{margin:0 0 10px;color:var(--desk-text);font-size:13px}.workspace-page--desk .machine-info-panel .notes-panel__input{display:grid;grid-template-columns:minmax(0,1fr) 48px;gap:8px;min-width:0}.workspace-page--desk .machine-info-panel .notes-panel__input textarea{min-width:0;width:100%;min-height:40px;padding:9px 10px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-panel-2);color:var(--desk-text);resize:vertical}.workspace-page--desk .machine-info-panel .notes-panel__input button{min-width:0;height:40px;padding:0 10px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-panel-2);color:var(--desk-text-2);font-weight:750}.workspace-page--desk .machine-info-panel .notes-panel__empty,.workspace-page--desk .machine-info-panel .note-item p{overflow-wrap:anywhere}.workspace-page--desk .machine-panel--empty{color:var(--desk-muted)}.workspace-page--desk .el-loading-mask{background-color:#0a0a0bb8!important}.workspace-page--day{color-scheme:light;--gray-0: #ffffff;--gray-50: #f4f2ef;--gray-100: #f0ebe4;--gray-150: #e4dfd6;--gray-200: #d4cfc4;--gray-300: #a39e93;--gray-400: #8a8478;--gray-500: #6f6a60;--gray-600: #4a463f;--gray-700: #2f2c28;--gray-800: #1f1c18;--gray-900: #1a1814;--accent: var(--brand);--accent-strong: var(--brand-active);--accent-soft: var(--brand-bg);--success: #15803d;--success-bg: #eaf7ef;--success-border: #b7e0c5;--warning: #b45309;--warning-bg: #fff7e8;--warning-border: #f0d7a3;--danger: #b91c1c;--danger-bg: #fff1f1;--danger-border: #f0c2c2;--info: #6f6a60;--info-bg: #f0ebe4;--shadow-xs: 0 0 0 1px rgba(26, 24, 20, .06);--shadow-sm: 0 0 0 1px rgba(26, 24, 20, .06), 0 1px 2px rgba(26, 24, 20, .05);--shadow-md: 0 0 0 1px rgba(26, 24, 20, .06), 0 8px 24px rgba(26, 24, 20, .08);--shadow-lg: 0 0 0 1px rgba(26, 24, 20, .07), 0 16px 40px rgba(26, 24, 20, .1);--shadow-focus: 0 0 0 3px rgba(255, 87, 34, .18);--shadow: var(--shadow-sm);--card-bg: var(--gray-0);--card-border: var(--gray-150);--muted: var(--gray-500);--brand: #e5481d;--brand-hover: #cc3d16;--brand-active: #b93613;--brand-bg: rgba(229, 72, 29, .08);--brand-bg-strong: rgba(229, 72, 29, .14);--brand-soft: rgba(229, 72, 29, .12);--desk-bg: #f5f6f8;--desk-top: #ffffff;--desk-panel: #ffffff;--desk-panel-2: #f8f9fa;--desk-elevated: #eef1f4;--desk-line: #dfe3e8;--desk-line-soft: #eceff2;--desk-text: #181b20;--desk-text-2: #48515d;--desk-muted: #6e7885;--desk-dim: #929aa5;--desk-accent: var(--brand);--desk-accent-2: #996000;--desk-blue: #2563a8;--desk-green: #18794e;--desk-orange: #996000;--desk-red: #b42318;--ui-surface-page: var(--desk-bg);--ui-surface-panel: var(--desk-panel);--ui-surface-raised: var(--desk-panel-2);--ui-border-subtle: var(--desk-line-soft);--ui-border-strong: var(--desk-line);--ui-text-primary: var(--desk-text);--ui-text-secondary: var(--desk-text-2);--ui-text-muted: var(--desk-muted);--ops-state-new: #0284c7;--ops-state-new-bg: rgba(2, 132, 199, .1);--ops-state-waiting: #b45309;--ops-state-waiting-bg: rgba(180, 83, 9, .12);--ops-state-danger: #b91c1c;--ops-state-danger-bg: rgba(185, 28, 28, .1);--ops-state-success: #15803d;--ops-state-success-bg: rgba(21, 128, 61, .1);--ops-state-selected: #edf2f7;--color-action: var(--brand);--color-action-hover: var(--brand-hover);--color-selected-bg: var(--ops-state-selected);--color-warning: var(--warning);--color-success: var(--success);--color-danger: var(--danger);--el-color-primary: var(--brand);--el-color-primary-light-3: var(--brand-hover);--el-color-primary-light-5: #ff8a65;--el-color-primary-light-7: rgba(255, 87, 34, .35);--el-color-primary-light-8: rgba(255, 87, 34, .22);--el-color-primary-light-9: rgba(255, 87, 34, .12);--el-color-primary-dark-2: var(--brand-active);--el-bg-color: #ffffff;--el-bg-color-overlay: #ffffff;--el-text-color-primary: var(--desk-text);--el-text-color-regular: var(--desk-text-2);--el-text-color-secondary: var(--desk-muted);--el-text-color-placeholder: var(--desk-dim);--el-border-color: var(--desk-line);--el-border-color-light: var(--desk-line-soft);--el-border-color-lighter: var(--desk-line-soft);--el-fill-color-blank: #ffffff;--el-fill-color-light: var(--desk-panel-2);--el-mask-color: rgba(20, 24, 30, .46);color:var(--desk-text);background:var(--desk-bg)}.workspace-page--desk.workspace-page--day,.workspace-page--ops.workspace-page--day{color:var(--desk-text);background:var(--desk-bg)}.workspace-page--day .workspace-topbar{background:var(--desk-top);border-bottom-color:var(--desk-line);color:var(--desk-text);box-shadow:none}.workspace-page--day .workspace-topbar__brand strong{color:var(--desk-text)}.workspace-page--day .workspace-topbar__brand>span:not(.workspace-topbar__logo){color:var(--desk-muted)}.workspace-page--day .workspace-topbar__nav-item{color:var(--desk-muted)}.workspace-page--day .workspace-topbar__nav-item:hover{background:var(--desk-panel-2);color:var(--desk-text)}.workspace-page--day .workspace-topbar__nav-item--active{border:1px solid var(--desk-line);background:var(--desk-panel-2);color:var(--desk-text);box-shadow:none}.workspace-page--day .workspace-duty,.workspace-page--day .workspace-theme-toggle,.workspace-page--day .workspace-topbar__capacity,.workspace-page--day .workspace-topbar__logout,.workspace-page--day .workspace-topbar__user{border-color:var(--desk-line);background:var(--desk-panel-2);color:var(--desk-text-2)}.workspace-page--day .workspace-duty__label{color:var(--desk-muted)}.workspace-page--day .workspace-duty__operator,.workspace-page--day .workspace-topbar__user{color:var(--desk-text)}.workspace-page--day .workspace-duty--active{border-color:#0d8a5a3d;background:#e8f8ef;color:#08724b}.workspace-page--day .workspace-duty--active .workspace-duty__dot{box-shadow:0 0 0 3px #0d8a5a1f}.workspace-page--day .workspace-duty--empty{border-color:#b91c1c38;background:#fff1f2;color:#b91c1c}.workspace-page--day .workspace-duty--empty .workspace-duty__dot{box-shadow:0 0 0 3px #b91c1c1f}.workspace-page--day .workspace-duty .el-button{border-color:#ddd8cf!important;background:#fff!important;color:#5c574e!important}.workspace-page--day .workspace-duty .el-button:hover{border-color:#b8b0a3!important;background:#f3efe9!important;color:#1a1814!important}.workspace-page--day .workspace-theme-toggle{color:#ff5722}.workspace-page--day .workspace-topbar__logout:hover,.workspace-page--day .workspace-theme-toggle:hover{background:#f3efe9;border-color:#cfc9be;color:var(--desk-text)}.workspace-page--desk.workspace-page--day .workspace-topbar{background:var(--desk-top);border-bottom-color:var(--desk-line);box-shadow:0 1px #1a18140d}.workspace-page--desk.workspace-page--day .workspace-topbar__brand{margin-right:16px}.workspace-page--desk.workspace-page--day .workspace-topbar__nav{gap:4px}.workspace-page--desk.workspace-page--day .workspace-topbar__nav-item{height:32px;padding:0 12px;border-radius:8px}.workspace-page--desk.workspace-page--day .workspace-topbar__logo{background:var(--color-action);box-shadow:none}.workspace-page--desk.workspace-page--day .workspace-duty,.workspace-page--desk.workspace-page--day .workspace-theme-toggle,.workspace-page--desk.workspace-page--day .workspace-topbar__logout,.workspace-page--desk.workspace-page--day .workspace-topbar__user{min-height:34px;border-color:var(--desk-line);background:var(--desk-panel-2);color:var(--desk-text-2);box-shadow:none}.workspace-page--desk.workspace-page--day .workspace-duty{padding-left:10px}.workspace-page--desk.workspace-page--day .workspace-duty .el-button{border-color:#ddd8cf!important;background:#fff!important;color:#5c574e!important}.workspace-page--desk.workspace-page--day .workspace-duty .el-button:hover{border-color:#b8b0a3!important;background:#f3efe9!important;color:#1a1814!important}.workspace-page--desk.workspace-page--day .workspace-theme-toggle{color:var(--desk-text-2)}.workspace-page--desk.workspace-page--day .workspace-topbar__logout:hover,.workspace-page--desk.workspace-page--day .workspace-theme-toggle:hover{background:#f3efe9;border-color:#cfc9be;color:var(--desk-text)}.workspace-page--desk.workspace-page--day .desk-shell,.workspace-page--desk.workspace-page--day .desk-column,.workspace-page--desk.workspace-page--day .chat-header,.workspace-page--desk.workspace-page--day .reply-panel{background:var(--desk-bg);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .desk-column,.workspace-page--desk.workspace-page--day .chat-header,.workspace-page--desk.workspace-page--day .reply-panel{background:#fff}.workspace-page--desk.workspace-page--day .desk-column,.workspace-page--desk.workspace-page--day .desk-column--machine,.workspace-page--desk.workspace-page--day .chat-header,.workspace-page--desk.workspace-page--day .reply-panel{border-color:var(--desk-line)}.workspace-page--desk.workspace-page--day .desk-column--machine,.workspace-page--desk.workspace-page--day .machine-identity-card,.workspace-page--desk.workspace-page--day .attention-tabs,.workspace-page--desk.workspace-page--day .desk-filter-card,.workspace-page--desk.workspace-page--day .session-list,.workspace-page--desk.workspace-page--day .context-summary-card,.workspace-page--desk.workspace-page--day .machine-panel,.workspace-page--desk.workspace-page--day .ticket-status-card,.workspace-page--desk.workspace-page--day .operator-actions-card{background:var(--desk-panel)}.workspace-page--desk.workspace-page--day .desk-shell--idle{grid-template-columns:328px minmax(0,1fr)}.workspace-page--desk.workspace-page--day .desk-sidebar-header{background:#fff}.workspace-page--desk.workspace-page--day .desk-audio-panel,.workspace-page--desk.workspace-page--day .realtime-card{border-color:#e4dfd6;background:#faf8f5;color:#4a463f;box-shadow:none}.workspace-page--desk.workspace-page--day .desk-audio-panel__copy strong,.workspace-page--desk.workspace-page--day .realtime-card strong{color:#1a1814}.workspace-page--desk.workspace-page--day .desk-audio-panel__copy span,.workspace-page--desk.workspace-page--day .realtime-card span,.workspace-page--desk.workspace-page--day .realtime-card small{color:#6f6a60}.workspace-page--desk.workspace-page--day .desk-audio-action{border-color:#e0dbd3;background:#fff;color:#4a463f}.workspace-page--desk.workspace-page--day .desk-audio-action:hover{border-color:#8a8478;background:#f3efe9;color:#1a1814}.workspace-page--desk.workspace-page--day .desk-audio-action--primary{border-color:#ffc4b0;background:#fff1eb;color:#e64a19}.workspace-page--desk.workspace-page--day .attention-tabs__item{color:var(--desk-muted)}.workspace-page--desk.workspace-page--day .attention-tabs__item:hover{background:#edf3fa;color:var(--desk-text)}.workspace-page--desk.workspace-page--day .attention-tabs__item--active,.workspace-page--desk.workspace-page--day .attention-tabs__item--attention.attention-tabs__item--active{background:linear-gradient(135deg,#fff1eb,#fff5f0);color:#e64a19;box-shadow:inset 0 0 0 1px #ffd4c4,0 10px 24px #ff57221f}.workspace-page--desk.workspace-page--day .attention-tabs__badge,.workspace-page--desk.workspace-page--day .attention-tabs__item--active .attention-tabs__badge,.workspace-page--desk.workspace-page--day .attention-tabs__item--attention.attention-tabs__item--active .attention-tabs__badge{background:#ffe4d9;color:#e64a19}.workspace-page--desk.workspace-page--day .desk-filter-card__search,.workspace-page--desk.workspace-page--day .quick-replies__search,.workspace-page--desk.workspace-page--day .reply-input .el-textarea__inner{border-color:#ddd8cf!important;background:#fff!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .el-input__wrapper,.workspace-page--desk.workspace-page--day .el-select__wrapper,.workspace-page--desk.workspace-page--day .el-textarea__inner,.workspace-page--desk.workspace-page--day .el-date-editor,.workspace-page--desk.workspace-page--day .el-input-number,.workspace-page--desk.workspace-page--day .el-input-number__wrapper{background:#fff!important;box-shadow:0 0 0 1px #e0dbd3!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .el-input__inner,.workspace-page--desk.workspace-page--day .el-select__placeholder,.workspace-page--desk.workspace-page--day .el-range-input,.workspace-page--desk.workspace-page--day .el-textarea__inner{color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .el-input__inner::placeholder,.workspace-page--desk.workspace-page--day .el-textarea__inner::placeholder{color:#8a8478!important}.workspace-page--desk.workspace-page--day .desk-filter-card__search::placeholder,.workspace-page--desk.workspace-page--day .quick-replies__search::placeholder,.workspace-page--desk.workspace-page--day .reply-input .el-textarea__inner::placeholder{color:#8a8478!important}.workspace-page--desk.workspace-page--day .session-card{border-color:#e4dfd6;background:#fff;color:var(--desk-text);box-shadow:0 1px 2px #1a18140d}.workspace-page--desk.workspace-page--day .session-card:hover{background:#faf8f5;border-color:#d4cfc4}.workspace-page--desk.workspace-page--day .session-card--active{background:#f7fbff;border-color:#cfc9be;box-shadow:inset 3px 0 0 var(--ops-state-new),0 1px 2px #1a18140d}.workspace-page--desk.workspace-page--day .session-card__machine,.workspace-page--desk.workspace-page--day .session-card__row strong,.workspace-page--desk.workspace-page--day .session-card--active .session-card__machine,.workspace-page--desk.workspace-page--day .session-card--active .session-card__row strong,.workspace-page--desk.workspace-page--day .chat-header h2,.workspace-page--desk.workspace-page--day .machine-identity-card h2,.workspace-page--desk.workspace-page--day .context-summary-card h3,.workspace-page--desk.workspace-page--day .ticket-status-card h3,.workspace-page--desk.workspace-page--day .machine-panel__title dt,.workspace-page--desk.workspace-page--day .machine-panel__title dd,.workspace-page--desk.workspace-page--day .knowledge-result strong{color:var(--desk-text)}.workspace-page--desk.workspace-page--day .session-card__shop,.workspace-page--desk.workspace-page--day .session-card__preview,.workspace-page--desk.workspace-page--day .session-card__time,.workspace-page--desk.workspace-page--day .machine-identity-card__top span,.workspace-page--desk.workspace-page--day .context-summary-card__meta span,.workspace-page--desk.workspace-page--day .chat-header__summary,.workspace-page--desk.workspace-page--day .ticket-status-card small,.workspace-page--desk.workspace-page--day .knowledge-result p{color:var(--desk-text-2)}.workspace-page--desk.workspace-page--day .machine-identity-card__top strong{border-color:#b7e0c5;background:#ecfdf3;color:#08724b}.workspace-page--desk.workspace-page--day .machine-identity-card__top .machine-identity-card__status--closed{border-color:#e4dfd6;background:#f0ebe4;color:#6f6a60}.workspace-page--desk.workspace-page--day .machine-identity-card__meta span,.workspace-page--desk.workspace-page--day .ticket-status-card__pills span{border-color:#e4dfd6;background:#faf8f5;color:#4a463f}.workspace-page--desk.workspace-page--day .my-sessions-dock{background:linear-gradient(180deg,#f9fafbfa,#fffffffa)}.workspace-page--desk.workspace-page--day .message-stream{background:linear-gradient(rgba(15,23,42,.045) 1px,transparent 1px),linear-gradient(90deg,rgba(15,23,42,.035) 1px,transparent 1px),#f7f9fc;background-size:38px 38px}.workspace-page--desk.workspace-page--day .timeline-system-message,.workspace-page--desk.workspace-page--day .timeline-system-message--attention,.workspace-page--desk.workspace-page--day .timeline-system-message--record,.workspace-page--desk.workspace-page--day .timeline-system-message--closed{background:#e9eef5;color:#6f6a60}.workspace-page--desk.workspace-page--day .message-bubble__meta{color:#8a8478}.workspace-page--desk.workspace-page--day .message-bubble--customer .message-bubble__body{border-color:#d3dce7;background:#fff;color:var(--desk-text);box-shadow:0 2px 8px #0f172a0d}.workspace-page--desk.workspace-page--day .message-bubble--operator .message-bubble__body{background:linear-gradient(135deg,#6d5dfc,#ff5722);color:#fff;box-shadow:0 10px 24px #ff572238}.workspace-page--desk.workspace-page--day .chat-header__machine-icon,.workspace-page--desk.workspace-page--day .ticket-status-card__empty{background:#f0ebe4;color:#e64a19}.workspace-page--desk.workspace-page--day .chat-header__machine-summary span{background:#f0ebe4;color:#5c574e}.workspace-page--desk.workspace-page--day .chat-header__machine-summary button{border-color:#b9d4ef;background:#eef6ff;color:#ff5722}.workspace-page--desk.workspace-page--day .chat-header__close{border-color:#ddd8cf!important;background:#fff!important;color:#5c574e!important}.workspace-page--desk.workspace-page--day .chat-header__close:hover{border-color:#b8b0a3!important;background:#f3efe9!important;color:#1a1814!important}.workspace-page--desk.workspace-page--day .quick-replies{border-color:#e4dfd6;background:#fff}.workspace-page--desk.workspace-page--day .reply-tool-tabs{border-color:#e4dfd6;background:#f0ebe4}.workspace-page--desk.workspace-page--day .reply-tool-tab{color:#6f6a60}.workspace-page--desk.workspace-page--day .reply-tool-tab--active{color:#fff;background:linear-gradient(135deg,#6d5dfc,#ff5722)}.workspace-page--desk.workspace-page--day .quick-replies__fill-toggle,.workspace-page--desk.workspace-page--day .quick-replies__tab,.workspace-page--desk.workspace-page--day .quick-reply-chip,.workspace-page--desk.workspace-page--day .knowledge-result__actions button{border-color:#d4deea;background:#faf8f5;color:var(--desk-text-2)}.workspace-page--desk.workspace-page--day .quick-replies__fill-toggle--active,.workspace-page--desk.workspace-page--day .quick-replies__tab--active{border-color:#a9bfff;background:#fff1eb;color:#e64a19}.workspace-page--desk.workspace-page--day .quick-reply-chip:hover:not(:disabled){border-color:#98b5d8;background:#eef6ff;color:var(--desk-text)}.workspace-page--desk.workspace-page--day .knowledge-loading,.workspace-page--desk.workspace-page--day .knowledge-empty,.workspace-page--desk.workspace-page--day .knowledge-result{border-color:#e4dfd6;background:#f9fbfe;color:var(--desk-muted)}.workspace-page--desk.workspace-page--day .knowledge-result__actions button:last-child,.workspace-page--desk.workspace-page--day .operator-actions-card button:first-of-type,.workspace-page--desk.workspace-page--day .ticket-status-card__action,.workspace-page--desk.workspace-page--day .reply-input .el-button{background:linear-gradient(135deg,#6d5dfc,#ff5722)!important;color:#fff;box-shadow:0 10px 24px #ff572233!important}.workspace-page--desk.workspace-page--day .machine-panel>div:not(.machine-panel__title) dt,.workspace-page--desk.workspace-page--day .panel-eyebrow{color:var(--desk-muted)}.workspace-page--desk.workspace-page--day .machine-panel>div:not(.machine-panel__title) dd{color:#24344d}.workspace-page--desk.workspace-page--day .operator-actions-card button{border-color:#e4dfd6;background:#fff;color:var(--desk-text)}.workspace-page--desk.workspace-page--day .operator-actions-card button:hover:not(:disabled){border-color:#cfc9be;background:#f3f8ff}.workspace-page--desk.workspace-page--day .operator-actions-card__danger:hover:not(:disabled){border-color:#efb8b8;background:#fff1f1}@media(max-width:1180px){.workspace-page--desk .desk-shell{grid-template-columns:330px minmax(420px,1fr)}.workspace-page--desk .chat-header{padding-right:24px}.workspace-page--desk .chat-header__machine-summary{display:flex}.workspace-page--desk .desk-column--machine{display:none}}.machine-context-drawer .el-drawer__header{margin-bottom:0;padding:16px 18px;border-bottom:1px solid var(--gray-150)}.machine-context-drawer .el-drawer__body{padding:0;background:var(--gray-50);overflow:hidden}.machine-info-panel--drawer{display:flex;flex-direction:column;gap:12px;height:100%;padding:14px;overflow-y:auto;background:var(--gray-50)}.machine-info-panel--drawer .panel-header{display:none}.workspace-page--ops:not(.workspace-page--day){--desk-bg: #0a0a0b;--desk-top: #111113;--desk-panel: #181819;--desk-panel-2: #202022;--desk-elevated: #28282b;--desk-line: #2d2d31;--desk-line-soft: #232327;--desk-text: #f5f5f7;--desk-text-2: #c9cad1;--desk-muted: #8c8f9a;--desk-dim: #5f6470;--desk-accent: #ff5722;--desk-blue: #3b82f6;--desk-green: #22c55e;--desk-orange: #f59e0b;--desk-red: #ff4d5e;color:var(--desk-text);background:var(--desk-bg)}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar{height:50px;padding:0 14px 0 26px;background:var(--desk-top);border-bottom-color:var(--desk-line);color:var(--desk-text)}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__brand{gap:12px}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__logo{width:28px;height:28px;border-radius:8px;background:linear-gradient(135deg,#ff5722,#ffb800);box-shadow:0 8px 22px #ff572261}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__logo svg{display:none}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__logo:before{content:"N";color:#fff;font-size:14px;font-weight:800}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__brand strong{color:var(--desk-text);font-size:17px}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__brand>span:not(.workspace-topbar__logo){color:var(--desk-muted)}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__nav{gap:6px;margin-left:14px}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__nav-item{height:34px;border-radius:8px;color:var(--desk-muted);font-weight:750}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__nav-item:hover{background:var(--desk-elevated);color:var(--desk-text)}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__nav-item--active{background:#24242a;color:var(--desk-text);box-shadow:inset 0 0 0 1px #3e3e48}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__capacity{border-color:var(--desk-line);background:var(--desk-elevated);color:var(--desk-text-2)}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__user{border-color:var(--desk-line);background:var(--desk-panel-2);color:var(--desk-text)}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__user:hover,.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__user:focus-visible{border-color:var(--desk-line);background:var(--desk-elevated);color:#fff}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__avatar{background:linear-gradient(135deg,#ff5722,#e64a19)}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__logout{height:34px;padding:0 16px;border-color:var(--desk-line);border-radius:8px;background:var(--desk-panel-2);color:var(--desk-text);font-weight:700}.workspace-page--ops:not(.workspace-page--desk) .workspace-topbar__logout:hover{background:var(--desk-elevated);border-color:var(--desk-line);color:#fff}.workspace-page--ops .workspace-topbar__logout--ghost{color:var(--desk-muted)}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar{background:var(--desk-top);border-bottom-color:var(--desk-line);color:var(--desk-text);box-shadow:0 1px #1a18140d}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__nav-item:hover{background:#f3efe9;color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__nav-item--active{border:1px solid #e0dbd3;background:#f3efe9;color:var(--desk-text);box-shadow:none}.workspace-page--day:not(.workspace-page--desk) .workspace-duty,.workspace-page--day:not(.workspace-page--desk) .workspace-theme-toggle{border-color:var(--desk-line);background:#faf8f5;color:var(--desk-text-2)}.workspace-page--day:not(.workspace-page--desk) .workspace-duty .el-button{border-color:#ddd8cf!important;background:#fff!important;color:#5c574e!important}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__user{color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__brand strong{color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__brand>span:not(.workspace-topbar__logo){color:var(--desk-muted)}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__nav-item{color:var(--desk-muted)}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__nav-item--active{color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__avatar,.workspace-page--day:not(.workspace-page--desk) .workspace-topbar__logo{box-shadow:0 8px 18px #4f46e52e}.workspace-page--ops .workspace-shell{background:var(--desk-bg)}.workspace-page--ops .workspace-nav{width:228px;border-right-color:var(--desk-line);background:var(--desk-panel)}.workspace-page--ops .workspace-duty.workspace-duty--active{border-color:#22c55e59;background:#22c55e24;color:#35f487}.workspace-page--ops .workspace-duty.workspace-duty--active .workspace-duty__dot{box-shadow:0 0 0 3px #22c55e24}.workspace-page--ops .workspace-duty.workspace-duty--empty{border-color:#f871716b;background:#f8717124;color:#ff8f8f}.workspace-page--ops .workspace-duty.workspace-duty--empty .workspace-duty__dot{box-shadow:0 0 0 3px #f8717124}.workspace-page--ops.workspace-page--day .workspace-duty.workspace-duty--active{border-color:#0d8a5a3d;background:#e8f8ef;color:#08724b}.workspace-page--ops.workspace-page--day .workspace-duty.workspace-duty--active .workspace-duty__dot{box-shadow:0 0 0 3px #0d8a5a1f}.workspace-page--ops.workspace-page--day .workspace-duty.workspace-duty--empty{border-color:#b91c1c38;background:#fff1f2;color:#b91c1c}.workspace-page--ops.workspace-page--day .workspace-duty.workspace-duty--empty .workspace-duty__dot{box-shadow:0 0 0 3px #b91c1c1f}@media(prefers-reduced-motion:reduce){.workspace-duty__dot{animation:none!important}}.workspace-page--ops .workspace-nav__group-label{margin:18px 0 7px;color:#747985;font-size:12px;font-weight:800;letter-spacing:0;text-transform:none}.workspace-page--ops .workspace-nav__item{position:relative;height:36px;padding:0 12px 0 16px;border-radius:8px;color:var(--desk-text-2);font-weight:700}.workspace-page--ops .workspace-nav__item:hover{background:var(--desk-elevated);color:var(--desk-text)}.workspace-page--ops .workspace-nav__item--active{background:#24242a;color:#fff;box-shadow:inset 0 0 0 1px #3f3f48}.workspace-page--ops .workspace-nav__item--active:before{content:"";position:absolute;left:7px;top:10px;bottom:10px;width:3px;border-radius:999px;background:var(--desk-green)}.workspace-page--ops .shop-shell,.workspace-page--ops .shop-panel,.workspace-page--ops .admin-audit-view,.workspace-page--ops .admin-knowledge-view{background:var(--desk-bg);color:var(--desk-text)}.workspace-page--ops .shop-shell{min-width:0}.workspace-page--ops .shop-panel,.workspace-page--ops .admin-audit-view,.workspace-page--ops .admin-knowledge-view{padding:22px 24px 28px;gap:16px;overflow:auto}.workspace-page--ops .panel-header,.workspace-page--ops .shop-panel .panel-header,.workspace-page--ops .stats-hero{min-width:0;padding:18px 20px;border:1px solid var(--desk-line);border-radius:12px;background:linear-gradient(135deg,rgba(255,87,34,.1),transparent 45%),var(--desk-panel)}.workspace-page--ops .stats-hero>div:first-child{min-width:0}.workspace-page--ops .stats-hero__actions{flex-wrap:wrap;justify-content:flex-end;min-width:0}.workspace-page--ops .panel-header h2,.workspace-page--ops .shop-panel .panel-header h2,.workspace-page--ops .stats-hero h2,.workspace-page--ops .admin-audit-view h2,.workspace-page--ops .admin-knowledge-view h2{color:var(--desk-text);font-size:20px;font-weight:850}.workspace-page--ops .panel-eyebrow,.workspace-page--ops .panel-subtitle,.workspace-page--ops .stats-hero__subtitle{color:var(--desk-muted);letter-spacing:0;text-transform:none}.workspace-page--ops .admin-summary-strip{gap:10px}.workspace-page--ops .admin-summary-strip>div,.workspace-page--ops .summary-card,.workspace-page--ops .stats-card,.workspace-page--ops .stats-quality-panel,.workspace-page--ops .stats-chart-panel,.workspace-page--ops .stats-list-panel,.workspace-page--ops .shop-create,.workspace-page--ops .announcement-create,.workspace-page--ops .operator-reply-quick-create,.workspace-page--ops .operator-editor,.workspace-page--ops .faq-ops-note,.workspace-page--ops .faq-entry-card,.workspace-page--ops .shop-card,.workspace-page--ops .knowledge-card,.workspace-page--ops .audit-table-wrapper,.workspace-page--ops .ops-command-card{border:1px solid var(--desk-line);border-radius:12px;background:var(--desk-panel);color:var(--desk-text);box-shadow:none}.workspace-page--ops .admin-summary-strip>div,.workspace-page--ops .summary-card,.workspace-page--ops .stats-card{display:flex;flex-direction:column;gap:8px;min-height:86px;padding:16px 18px;overflow:hidden;position:relative}.workspace-page--ops .admin-summary-strip strong{display:block;line-height:1.15}.workspace-page--ops .admin-summary-strip span{display:block;line-height:1.4}.workspace-page--ops .admin-summary-strip>div:after,.workspace-page--ops .summary-card:after,.workspace-page--ops .stats-card:after{content:"";position:absolute;inset:auto 14px 0;height:2px;border-radius:999px;background:linear-gradient(90deg,var(--desk-accent),var(--desk-blue));opacity:.7}.workspace-page--ops .summary-card:before{display:none}.workspace-page--ops .summary-card:hover,.workspace-page--ops .stats-card:hover,.workspace-page--ops .shop-card:hover,.workspace-page--ops .faq-entry-card:hover,.workspace-page--ops .knowledge-card:hover{background:var(--desk-elevated);border-color:#4a4058;transform:translateY(-1px)}.workspace-page--ops .admin-summary-strip strong,.workspace-page--ops .summary-card>strong,.workspace-page--ops .summary-card__value,.workspace-page--ops .stats-card strong{color:var(--desk-text);font-size:24px;font-weight:850;font-family:JetBrains Mono,SF Mono,monospace}.workspace-page--ops .admin-summary-strip span,.workspace-page--ops .summary-card>span,.workspace-page--ops .summary-card__label,.workspace-page--ops .summary-card__hint,.workspace-page--ops .stats-card p,.workspace-page--ops .stats-card>span{color:var(--desk-muted);letter-spacing:0;text-transform:none}.workspace-page--ops .shop-list{gap:10px;border:0;background:transparent}.workspace-page--ops .shop-card{padding:16px 18px}.workspace-page--ops .shop-card__name,.workspace-page--ops .shop-card h3,.workspace-page--ops .faq-entry-card__title,.workspace-page--ops .knowledge-card__body h3,.workspace-page--ops .stats-list__main strong,.workspace-page--ops .stats-list__metric strong,.workspace-page--ops .stats-list-panel h3,.workspace-page--ops .stats-quality-panel h3,.workspace-page--ops .stats-chart-panel h3{color:var(--desk-text)}.workspace-page--ops .shop-card__caption,.workspace-page--ops .shop-card__shop-code,.workspace-page--ops .shop-card__content,.workspace-page--ops .faq-entry-card__meta,.workspace-page--ops .faq-entry-card__hint,.workspace-page--ops .knowledge-card__content,.workspace-page--ops .knowledge-card__meta,.workspace-page--ops .stats-list__main span,.workspace-page--ops .stats-list__metric span,.workspace-page--ops .stats-list-panel p:not(.panel-eyebrow),.workspace-page--ops .stats-quality-panel p,.workspace-page--ops .machine-meta-line,.workspace-page--ops .machine-shop-filter__hint{color:var(--desk-muted)}.workspace-page--ops .shop-card__status,.workspace-page--ops .shop-card__actions{border-color:var(--desk-line-soft)}.workspace-page--ops .machine-grid,.workspace-page--ops .machine-shop-group__header,.workspace-page--ops .stats-list,.workspace-page--ops .stats-list__item,.workspace-page--ops .stats-panel-empty,.workspace-page--ops .faq-entry-card__icon,.workspace-page--ops .ticket-status-card__empty{border-color:var(--desk-line);background:var(--desk-bg);color:var(--desk-text-2)}.workspace-page--ops .stats-list__item:hover{background:var(--desk-elevated)}.workspace-page--ops .ops-command-card{padding:18px 20px}.workspace-page--ops .ops-command-card h3,.workspace-page--ops .ops-command-card strong{color:var(--desk-text)}.workspace-page--ops .ops-command-card p,.workspace-page--ops .ops-command-card span{color:var(--desk-muted)}.workspace-page--ops .stats-quality-panel__score strong{color:#c084fc}.workspace-page--ops .stats-quality-panel__score{border:1px solid rgba(34,197,94,.34);background:#22c55e24}.workspace-page--ops .stats-quality-panel__score strong,.workspace-page--ops .stats-quality-panel__score span{color:var(--desk-green)}.workspace-page--ops .rating-breakdown__item{border-color:var(--desk-line);background:var(--desk-elevated);color:var(--desk-text)}.workspace-page--ops .rating-breakdown__item:hover{border-color:#55515d;background:#292932}.workspace-page--ops .rating-breakdown__item strong{color:var(--desk-text)}.workspace-page--ops .rating-breakdown__item span{color:var(--desk-muted)}.workspace-page--ops .rating-breakdown__item--positive{border-color:#22c55e57;background:#22c55e1f}.workspace-page--ops .rating-breakdown__item--positive strong{color:var(--desk-green)}.workspace-page--ops .rating-breakdown__item--neutral{border-color:#f59e0b57;background:#f59e0b1f}.workspace-page--ops .rating-breakdown__item--neutral strong{color:var(--desk-orange)}.workspace-page--ops .rating-breakdown__item--negative{border-color:#ff4d5e57;background:#ff4d5e1f}.workspace-page--ops .rating-breakdown__item--negative strong{color:var(--desk-red)}.workspace-page--ops .chart-container{background:#101012;border:1px solid var(--desk-line);border-radius:10px}.workspace-page--ops .el-input__wrapper,.workspace-page--ops .el-select__wrapper,.workspace-page--ops .el-textarea__inner,.workspace-page--ops .el-date-editor,.workspace-page--ops .el-input-number,.workspace-page--ops .el-input-number__wrapper{background:var(--desk-elevated)!important;box-shadow:0 0 0 1px var(--desk-line)!important;border-color:transparent!important;color:var(--desk-text)!important;border-radius:8px!important}.workspace-page--ops .el-input__inner,.workspace-page--ops .el-select__placeholder,.workspace-page--ops .el-range-input,.workspace-page--ops .el-textarea__inner{color:var(--desk-text)!important}.workspace-page--ops .el-input__inner::placeholder,.workspace-page--ops .el-textarea__inner::placeholder{color:#727783!important}.workspace-page--ops .el-input__wrapper:hover,.workspace-page--ops .el-select__wrapper:hover,.workspace-page--ops .el-textarea__inner:hover{box-shadow:0 0 0 1px #55515d!important}.workspace-page--ops .el-input__wrapper.is-focus,.workspace-page--ops .el-select__wrapper.is-focused,.workspace-page--ops .el-textarea__inner:focus{box-shadow:0 0 0 1px #ff5722e6,0 0 0 4px #ff572224!important}.workspace-page--ops .el-button{border-color:var(--desk-line)!important;border-radius:8px!important;background:var(--desk-elevated)!important;color:var(--desk-text-2)!important;font-weight:750!important}.workspace-page--ops .el-button:hover,.workspace-page--ops .el-button:focus{border-color:#ff5722b8!important;background:#292932!important;color:#fff!important}.workspace-page--ops .el-button--primary{border-color:transparent!important;background:linear-gradient(135deg,#ff5722,#ffb800)!important;color:#fff!important;box-shadow:0 10px 24px #ff572247!important}.workspace-page--ops .el-button.is-text,.workspace-page--ops .el-button--text{background:transparent!important;color:#c084fc!important}.workspace-page--ops .el-button.is-plain{border-color:var(--desk-line)!important;background:var(--desk-elevated)!important;color:var(--desk-text-2)!important}.workspace-page--ops .el-button.is-plain:hover{border-color:#ff5722b8!important;background:#292932!important;color:#fff!important}.workspace-page--ops .el-tag{background:#ff572224!important;border-color:#ff572252!important;color:#d8b4fe!important}.workspace-page--ops .el-drawer,.workspace-page--ops .el-drawer__header,.workspace-page--ops .el-drawer__body,.workspace-page--ops .el-drawer__footer{background:var(--desk-panel)!important;color:var(--desk-text)!important;border-color:var(--desk-line)!important}.workspace-page--ops .el-overlay{background-color:#0000009e!important}.workspace-page--ops .empty-state,.workspace-page--ops .stats-panel-empty{color:var(--desk-muted)}.workspace-page--ops .empty-state h2,.workspace-page--ops .stats-panel-empty strong{color:var(--desk-text)}.workspace-page--ops .audit-table-wrapper{overflow:auto;border-radius:12px}.workspace-page--ops .audit-table{color:var(--desk-text);min-width:760px}.workspace-page--ops .audit-table th{border-bottom-color:var(--desk-line);color:var(--desk-muted);background:var(--desk-bg)}.workspace-page--ops .audit-table td{border-bottom-color:var(--desk-line-soft);color:var(--desk-text-2)}.workspace-page--ops .audit-table tr:hover td{background:var(--desk-elevated)}.workspace-page--ops .audit-action-badge,.workspace-page--ops .machine-focus-pill{background:#ff572229;color:#d8b4fe}.workspace-page--ops .audit-payload{color:var(--desk-muted)}.workspace-page--ops .audit-filters{align-items:end;gap:10px;padding:14px;border:1px solid var(--desk-line);border-radius:12px;background:var(--desk-panel)}.workspace-page--ops .audit-filters label{display:grid;gap:6px;min-width:160px;color:var(--desk-muted);font-size:12px;font-weight:750}.workspace-page--ops .audit-filters .el-input,.workspace-page--ops .audit-filters .el-select{width:180px}.workspace-page--ops .audit-filters__actions{display:inline-flex;gap:8px}.workspace-page--ops .knowledge-card{background:var(--ui-surface-raised)}.workspace-page--ops .knowledge-card__meta{gap:8px 14px}.workspace-page--ops .admin-page-label{margin:0 0 5px;color:var(--ui-text-muted);font-size:var(--text-xs);font-weight:800}.workspace-page--ops .admin-toolbar{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);padding:var(--space-3) 14px;border:1px solid var(--ui-border-subtle);border-radius:var(--r-xl);background:var(--ui-surface-panel)}.workspace-page--ops .admin-toolbar__left,.workspace-page--ops .admin-toolbar__right,.workspace-page--ops .admin-row-actions{display:flex;align-items:center;gap:var(--space-2)}.workspace-page--ops .admin-toolbar__left{flex:1;min-width:0;flex-wrap:wrap}.workspace-page--ops .admin-toolbar__left .el-input,.workspace-page--ops .admin-toolbar__left .el-select{width:220px}.workspace-page--ops .admin-toolbar__meta,.workspace-page--ops .admin-data-table__meta,.workspace-page--ops .admin-data-table__muted{color:var(--ui-text-muted);font-size:var(--text-xs)}.workspace-page--ops .admin-data-panel{overflow:auto;border:1px solid var(--ui-border-subtle);border-radius:var(--r-xl);background:var(--ui-surface-panel)}.workspace-page--ops .admin-data-table{width:100%;min-width:960px;border-collapse:collapse;color:var(--ui-text-secondary);font-size:var(--text-sm)}.workspace-page--ops .admin-data-table th{padding:10px var(--space-3);border-bottom:1px solid var(--ui-border-subtle);background:var(--ui-surface-page);color:var(--ui-text-muted);font-weight:800;text-align:left;white-space:nowrap}.workspace-page--ops .admin-data-table td{padding:12px;border-bottom:1px solid var(--desk-line-soft);vertical-align:top}.workspace-page--ops .admin-data-table tbody tr:last-child td{border-bottom:0}.workspace-page--ops .admin-clickable-row{cursor:pointer}.workspace-page--ops .admin-clickable-row:hover td,.workspace-page--ops .admin-clickable-row:focus td{background:var(--desk-elevated)}.workspace-page--ops .admin-data-table__title{display:block;color:var(--desk-text);font-weight:800}.workspace-page--ops .admin-data-table__mono{font-family:JetBrains Mono,SF Mono,Consolas,monospace}.workspace-page--ops .admin-data-table__nowrap{white-space:nowrap}.workspace-page--ops .admin-empty{display:grid;place-items:center;gap:8px;min-height:220px;padding:28px;border:1px solid var(--desk-line);border-radius:12px;background:linear-gradient(135deg,rgba(34,197,94,.06),transparent 42%),#121214;color:var(--desk-muted);text-align:center}.workspace-page--ops .admin-empty h2{margin:0;color:var(--desk-text);font-size:18px}.workspace-page--ops .admin-empty p{margin:0;max-width:520px;line-height:1.7}.workspace-page--ops .admin-drawer-form{display:grid;gap:14px}.workspace-page--ops .admin-drawer-form label{display:grid;gap:8px;color:var(--desk-muted);font-size:12px;font-weight:750}.workspace-page--ops .admin-drawer-form__grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.workspace-page--ops .admin-drawer-form__actions{display:flex;justify-content:flex-end;gap:8px;padding-top:6px}.workspace-page--ops .admin-note{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px;border:1px solid var(--desk-line);border-radius:12px;background:var(--desk-bg);color:var(--desk-muted)}.workspace-page--ops .admin-note strong{color:var(--desk-text);white-space:nowrap}.workspace-page--ops .admin-note span{line-height:1.6}.workspace-page--ops .admin-danger-button,.workspace-page--ops .admin-more-menu-danger{color:var(--desk-red)!important}.workspace-page--ops .empty-state{min-height:220px;justify-content:center;border:1px solid var(--desk-line);border-radius:12px;background:linear-gradient(135deg,rgba(34,197,94,.06),transparent 42%),#121214}.workspace-page--day:not(.workspace-page--desk) .workspace-shell,.workspace-page--day:not(.workspace-page--desk) .shop-shell,.workspace-page--day:not(.workspace-page--desk) .shop-panel,.workspace-page--day:not(.workspace-page--desk) .admin-audit-view,.workspace-page--day:not(.workspace-page--desk) .admin-knowledge-view{background:var(--desk-bg);color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .workspace-nav{background:#fff;border-right-color:var(--desk-line)}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__group-label{color:var(--desk-muted)}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item{color:var(--desk-text-2)}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item:hover{background:#f3efe9;color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item--active{background:#f3efe9;color:var(--desk-text);box-shadow:inset 0 0 0 1px #e0dbd3}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item--active:before{background:var(--desk-green)}.workspace-page--day:not(.workspace-page--desk) .panel-header,.workspace-page--day:not(.workspace-page--desk) .shop-panel .panel-header,.workspace-page--day:not(.workspace-page--desk) .stats-hero{border-color:var(--desk-line);background:linear-gradient(135deg,rgba(255,87,34,.08),transparent 46%),#fff;color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .panel-header h2,.workspace-page--day:not(.workspace-page--desk) .shop-panel .panel-header h2,.workspace-page--day:not(.workspace-page--desk) .stats-hero h2,.workspace-page--day:not(.workspace-page--desk) .admin-audit-view h2,.workspace-page--day:not(.workspace-page--desk) .admin-knowledge-view h2,.workspace-page--day:not(.workspace-page--desk) .shop-card__name,.workspace-page--day:not(.workspace-page--desk) .shop-card h3,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card__title,.workspace-page--day:not(.workspace-page--desk) .knowledge-card__body h3,.workspace-page--day:not(.workspace-page--desk) .stats-list__main strong,.workspace-page--day:not(.workspace-page--desk) .stats-list__metric strong,.workspace-page--day:not(.workspace-page--desk) .stats-list-panel h3,.workspace-page--day:not(.workspace-page--desk) .stats-quality-panel h3,.workspace-page--day:not(.workspace-page--desk) .stats-chart-panel h3,.workspace-page--day:not(.workspace-page--desk) .admin-data-table__title,.workspace-page--day:not(.workspace-page--desk) .admin-empty h2,.workspace-page--day:not(.workspace-page--desk) .admin-note strong,.workspace-page--day:not(.workspace-page--desk) .empty-state h2,.workspace-page--day:not(.workspace-page--desk) .stats-panel-empty strong{color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .panel-eyebrow,.workspace-page--day:not(.workspace-page--desk) .panel-subtitle,.workspace-page--day:not(.workspace-page--desk) .stats-hero__subtitle,.workspace-page--day:not(.workspace-page--desk) .shop-card__caption,.workspace-page--day:not(.workspace-page--desk) .shop-card__shop-code,.workspace-page--day:not(.workspace-page--desk) .shop-card__content,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card__meta,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card__hint,.workspace-page--day:not(.workspace-page--desk) .knowledge-card__content,.workspace-page--day:not(.workspace-page--desk) .knowledge-card__meta,.workspace-page--day:not(.workspace-page--desk) .stats-list__main span,.workspace-page--day:not(.workspace-page--desk) .stats-list__metric span,.workspace-page--day:not(.workspace-page--desk) .stats-list-panel p:not(.panel-eyebrow),.workspace-page--day:not(.workspace-page--desk) .stats-quality-panel p,.workspace-page--day:not(.workspace-page--desk) .machine-meta-line,.workspace-page--day:not(.workspace-page--desk) .machine-shop-filter__hint,.workspace-page--day:not(.workspace-page--desk) .admin-toolbar__meta,.workspace-page--day:not(.workspace-page--desk) .admin-data-table__meta,.workspace-page--day:not(.workspace-page--desk) .admin-data-table__muted,.workspace-page--day:not(.workspace-page--desk) .audit-payload,.workspace-page--day:not(.workspace-page--desk) .admin-drawer-form label,.workspace-page--day:not(.workspace-page--desk) .admin-note,.workspace-page--day:not(.workspace-page--desk) .empty-state,.workspace-page--day:not(.workspace-page--desk) .stats-panel-empty{color:var(--desk-muted)}.workspace-page--day:not(.workspace-page--desk) .admin-summary-strip>div,.workspace-page--day:not(.workspace-page--desk) .summary-card,.workspace-page--day:not(.workspace-page--desk) .stats-card,.workspace-page--day:not(.workspace-page--desk) .stats-quality-panel,.workspace-page--day:not(.workspace-page--desk) .stats-chart-panel,.workspace-page--day:not(.workspace-page--desk) .stats-list-panel,.workspace-page--day:not(.workspace-page--desk) .shop-create,.workspace-page--day:not(.workspace-page--desk) .announcement-create,.workspace-page--day:not(.workspace-page--desk) .operator-reply-quick-create,.workspace-page--day:not(.workspace-page--desk) .operator-editor,.workspace-page--day:not(.workspace-page--desk) .faq-ops-note,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card,.workspace-page--day:not(.workspace-page--desk) .shop-card,.workspace-page--day:not(.workspace-page--desk) .knowledge-card,.workspace-page--day:not(.workspace-page--desk) .audit-table-wrapper,.workspace-page--day:not(.workspace-page--desk) .ops-command-card,.workspace-page--day:not(.workspace-page--desk) .admin-toolbar,.workspace-page--day:not(.workspace-page--desk) .admin-data-panel{border-color:var(--ui-border-subtle);background:var(--ui-surface-panel);color:var(--ui-text-primary)}.workspace-page--day:not(.workspace-page--desk) .summary-card:hover,.workspace-page--day:not(.workspace-page--desk) .stats-card:hover,.workspace-page--day:not(.workspace-page--desk) .shop-card:hover,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card:hover,.workspace-page--day:not(.workspace-page--desk) .knowledge-card:hover{background:var(--ui-surface-raised);border-color:var(--ui-border-strong)}.workspace-page--day:not(.workspace-page--desk) .admin-summary-strip strong,.workspace-page--day:not(.workspace-page--desk) .summary-card>strong,.workspace-page--day:not(.workspace-page--desk) .summary-card__value,.workspace-page--day:not(.workspace-page--desk) .stats-card strong{color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .machine-grid,.workspace-page--day:not(.workspace-page--desk) .machine-shop-group__header,.workspace-page--day:not(.workspace-page--desk) .stats-list,.workspace-page--day:not(.workspace-page--desk) .stats-list__item,.workspace-page--day:not(.workspace-page--desk) .stats-panel-empty,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card__icon,.workspace-page--day:not(.workspace-page--desk) .ticket-status-card__empty,.workspace-page--day:not(.workspace-page--desk) .chart-container,.workspace-page--day:not(.workspace-page--desk) .admin-note,.workspace-page--day:not(.workspace-page--desk) .admin-empty,.workspace-page--day:not(.workspace-page--desk) .empty-state{border-color:var(--desk-line);background:#faf8f5;color:var(--desk-text-2)}.workspace-page--day:not(.workspace-page--desk) .stats-list__item:hover,.workspace-page--day:not(.workspace-page--desk) .admin-clickable-row:hover td,.workspace-page--day:not(.workspace-page--desk) .admin-clickable-row:focus td,.workspace-page--day:not(.workspace-page--desk) .audit-table tr:hover td{background:#f3efe9}.workspace-page--day:not(.workspace-page--desk) .rating-breakdown__item{border-color:var(--desk-line);background:#faf8f5;color:var(--desk-text)}.workspace-page--day:not(.workspace-page--desk) .rating-breakdown__item:hover{border-color:#d4cfc4;background:#f3efe9}.workspace-page--day:not(.workspace-page--desk) .admin-data-table,.workspace-page--day:not(.workspace-page--desk) .audit-table{color:var(--desk-text-2)}.workspace-page--day:not(.workspace-page--desk) .admin-data-table th,.workspace-page--day:not(.workspace-page--desk) .audit-table th{border-bottom-color:var(--desk-line);background:#f0ebe4;color:var(--desk-muted)}.workspace-page--day:not(.workspace-page--desk) .admin-data-table td,.workspace-page--day:not(.workspace-page--desk) .audit-table td{border-bottom-color:var(--desk-line-soft);color:var(--desk-text-2)}.workspace-page--day:not(.workspace-page--desk) .el-input__wrapper,.workspace-page--day:not(.workspace-page--desk) .el-select__wrapper,.workspace-page--day:not(.workspace-page--desk) .el-textarea__inner,.workspace-page--day:not(.workspace-page--desk) .el-date-editor,.workspace-page--day:not(.workspace-page--desk) .el-input-number,.workspace-page--day:not(.workspace-page--desk) .el-input-number__wrapper{background:#fff!important;box-shadow:0 0 0 1px #e0dbd3!important;color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .el-input__inner,.workspace-page--day:not(.workspace-page--desk) .el-select__placeholder,.workspace-page--day:not(.workspace-page--desk) .el-range-input,.workspace-page--day:not(.workspace-page--desk) .el-textarea__inner{color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .el-input__inner::placeholder,.workspace-page--day:not(.workspace-page--desk) .el-textarea__inner::placeholder{color:#8a8478!important}.workspace-page--day:not(.workspace-page--desk) .el-input__wrapper:hover,.workspace-page--day:not(.workspace-page--desk) .el-select__wrapper:hover,.workspace-page--day:not(.workspace-page--desk) .el-textarea__inner:hover{box-shadow:0 0 0 1px #b8b0a3!important}.workspace-page--day:not(.workspace-page--desk) .el-input__wrapper.is-focus,.workspace-page--day:not(.workspace-page--desk) .el-select__wrapper.is-focused,.workspace-page--day:not(.workspace-page--desk) .el-textarea__inner:focus{box-shadow:0 0 0 1px #4f46e5c7,0 0 0 4px #4f46e51f!important}.workspace-page--day:not(.workspace-page--desk) .el-button{border-color:#e0dbd3!important;background:#fff!important;color:var(--desk-text-2)!important}.workspace-page--day:not(.workspace-page--desk) .el-button:hover,.workspace-page--day:not(.workspace-page--desk) .el-button:focus,.workspace-page--day:not(.workspace-page--desk) .el-button.is-plain:hover{border-color:#b8b0a3!important;background:#f3efe9!important;color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .el-button--primary{border-color:transparent!important;background:linear-gradient(135deg,#6d5dfc,#ff5722)!important;color:#fff!important;box-shadow:0 10px 24px #ff57222e!important}.workspace-page--day:not(.workspace-page--desk) .el-button.is-text,.workspace-page--day:not(.workspace-page--desk) .el-button--text{background:transparent!important;color:#5b48d8!important}.workspace-page--day:not(.workspace-page--desk) .el-tag,.workspace-page--day:not(.workspace-page--desk) .audit-action-badge,.workspace-page--day:not(.workspace-page--desk) .machine-focus-pill{background:#fff1eb!important;border-color:#ffd4c4!important;color:#e64a19!important}.workspace-page--day:not(.workspace-page--desk) .el-drawer,.workspace-page--day:not(.workspace-page--desk) .el-drawer__header,.workspace-page--day:not(.workspace-page--desk) .el-drawer__body,.workspace-page--day:not(.workspace-page--desk) .el-drawer__footer{background:#fff!important;color:var(--desk-text)!important;border-color:var(--desk-line)!important}.workspace-page--day:not(.workspace-page--desk) .el-overlay{background-color:#0f172a47!important}.workspace-page--day:not(.workspace-page--desk) .knowledge-card{background:#fff!important}.workspace-page--desk .sidebar-empty-card{margin:14px;min-height:150px;align-items:flex-start;padding:18px;border-radius:12px;background:linear-gradient(135deg,rgba(59,130,246,.08),transparent 52%),#1f1f23}.workspace-page--desk .sidebar-empty-card__icon{width:34px;height:34px;border-color:#3b82f65c;background:#3b82f61f;color:#93c5fd}.workspace-page--desk .sidebar-empty-card strong{color:var(--desk-text);font-size:14px}.workspace-page--desk .sidebar-empty-card span{color:var(--desk-muted);text-align:left}.workspace-page--desk.workspace-page--day .chat-header .chat-header__close.el-button{border-color:#e0dbd3!important;background:#faf8f5!important;color:#4a463f!important;box-shadow:none!important}.workspace-page--desk.workspace-page--day .chat-header .chat-header__close.el-button:hover,.workspace-page--desk.workspace-page--day .chat-header .chat-header__close.el-button:focus{border-color:#8a8478!important;background:#e2e8f0!important;color:#1a1814!important}.workspace-page--desk.workspace-page--day .sidebar-empty-card{border:1px solid #e0dbd3;background:linear-gradient(135deg,rgba(59,130,246,.08),transparent 52%),#faf8f5;color:#4a463f}.workspace-page--desk.workspace-page--day .sidebar-empty-card__icon{border-color:#bfdbfe;background:#e0f2fe;color:#e64a19}.workspace-page--desk.workspace-page--day .sidebar-empty-card strong{color:#1a1814}.workspace-page--desk.workspace-page--day .sidebar-empty-card span{color:#6f6a60}.workspace-page--day:not(.workspace-page--desk) .operator-editor__header h3{color:var(--gray-900)}.workspace-page--desk .desk-column--chat>.empty-state{width:min(600px,calc(100% - 48px));min-height:250px;height:auto;margin:clamp(72px,15vh,140px) auto 0;align-self:center;border-color:var(--desk-line);background:linear-gradient(135deg,rgba(255,87,34,.08),transparent 46%),#121214}.workspace-page--desk .desk-empty-state__grid article{border-color:var(--desk-line);background:#ffffff09}.workspace-page--desk .desk-empty-state__grid span,.workspace-page--desk .desk-empty-state__grid small{color:var(--desk-muted)}.workspace-page--desk .desk-empty-state__grid strong{color:var(--desk-text)}.workspace-page--desk .reply-panel__readonly,.workspace-page--desk .operator-actions-card__readonly{border-color:var(--desk-line);background:#ffffff0a}.workspace-page--desk .reply-panel__readonly strong,.workspace-page--desk .operator-actions-card__readonly strong{color:var(--desk-text)}.workspace-page--desk .reply-panel__readonly span,.workspace-page--desk .operator-actions-card__readonly span{color:var(--desk-muted);display:block;max-width:100%;white-space:normal;overflow-wrap:anywhere;word-break:break-word}.workspace-page--desk .operator-actions-card--readonly,.workspace-page--desk .operator-actions-card__readonly{min-width:0;max-width:100%;overflow-x:hidden}.workspace-page--desk .machine-panel--empty{margin:18px;min-height:160px;border:1px solid var(--desk-line);border-radius:12px;background:linear-gradient(135deg,rgba(34,197,94,.06),transparent 54%),#181819}.workspace-page--desk .machine-panel--empty p{color:var(--desk-muted);line-height:1.6}.workspace-page--desk.workspace-page--day .desk-column--chat>.empty-state{border-color:#e0dbd3;background:#fff;color:#4a463f;box-shadow:0 1px 2px #1a18140d}.workspace-page--desk.workspace-page--day .desk-empty-state__grid article{border-color:#dce5ef;background:#faf8f5}.workspace-page--desk.workspace-page--day .desk-empty-state__grid span,.workspace-page--desk.workspace-page--day .desk-empty-state__grid small{color:#6f6a60}.workspace-page--desk.workspace-page--day .desk-empty-state__grid strong{color:#1a1814}.workspace-page--desk.workspace-page--day .reply-panel__readonly,.workspace-page--desk.workspace-page--day .operator-actions-card__readonly{border-color:#dce5ef;background:#faf8f5}.workspace-page--desk.workspace-page--day .reply-panel__readonly strong,.workspace-page--desk.workspace-page--day .operator-actions-card__readonly strong{color:#1a1814}.workspace-page--desk.workspace-page--day .reply-panel__readonly span,.workspace-page--desk.workspace-page--day .operator-actions-card__readonly span{color:#6f6a60}.workspace-page--desk.workspace-page--day .desk-column--chat>.empty-state .empty-state__illustration{border-color:#e4dfd6;background:#f0ebe4;color:#e64a19}.workspace-page--desk.workspace-page--day .desk-column--chat>.empty-state .panel-eyebrow{color:#52637a}.workspace-page--desk.workspace-page--day .desk-column--chat>.empty-state h2{color:#1a1814}.workspace-page--desk.workspace-page--day .desk-column--chat>.empty-state p{color:#6f6a60}.workspace-page.workspace-page--desk{align-items:stretch;width:100vw;max-width:none;margin:0;padding:0}.workspace-page.workspace-page--desk .workspace-topbar,.workspace-page.workspace-page--desk .desk-shell{width:100%}.admin-section-title{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:14px}.admin-section-title h3{margin:0 0 4px;font-size:16px;color:#172033}.admin-section-title p{margin:0;color:var(--desk-muted);font-size:13px}.admin-delivery-panel,.admin-wecom-diagnostics{margin-top:18px}.wecom-status-card{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-top:18px;padding:16px;overflow:visible;border-left:4px solid #94a3b8}.wecom-status-card--ready{border-left-color:#22c55e}.wecom-status-card--partial{border-left-color:#f59e0b}.wecom-status-card--blocked{border-left-color:#ef4444}.wecom-status-card--disabled,.wecom-status-card--unknown{border-left-color:#94a3b8}.wecom-status-card__main{display:flex;align-items:flex-start;gap:12px;min-width:0}.wecom-status-card__main p{margin:0 0 4px;color:var(--desk-muted);font-size:12px;font-weight:700}.wecom-status-card__main h3{margin:0;color:#111827;font-size:16px;line-height:1.35}.wecom-status-card__main span{display:block;margin-top:4px;color:#4b5563;font-size:13px;line-height:1.5}.wecom-status-card__side{display:grid;gap:8px;min-width:280px;color:var(--desk-muted);font-size:12px;line-height:1.5}.admin-section-tabs{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:14px}.admin-section-tabs__item{position:relative;display:grid;gap:3px;padding:12px 14px;border:1px solid #e5e7eb;border-radius:12px;background:#fff;color:#111827;text-align:left;cursor:pointer;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease}.admin-section-tabs__item:hover,.admin-section-tabs__item:focus-visible{border-color:#bfdbfe;box-shadow:0 0 0 3px #3b82f61f;outline:none}.admin-section-tabs__item--active{border-color:#2563eb;background:#eff6ff}.admin-section-tabs__item strong{font-size:14px}.admin-section-tabs__item span{color:var(--desk-muted);font-size:12px}.admin-section-tabs__item em{position:absolute;top:10px;right:12px;min-width:20px;padding:2px 6px;border-radius:999px;background:#ef4444;color:#fff;font-size:11px;font-style:normal;font-weight:800;line-height:1.3;text-align:center}.admin-section-tabs__item--success em{background:#22c55e}.admin-section-tabs__item--warning em{background:#f59e0b}.admin-toolbar__hint{color:var(--desk-muted);font-size:12px}.wecom-diagnostics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.wecom-diagnostics-grid>div{display:flex;flex-direction:column;gap:6px;padding:12px;border:1px solid #e5e7eb;border-radius:12px;background:#f9fafb}.wecom-diagnostics-grid span{color:var(--desk-muted);font-size:12px}.wecom-diagnostics-grid strong{color:#111827;font-size:13px;word-break:break-all}.wecom-diagnostics-grid small{color:var(--desk-muted);line-height:1.5;word-break:break-all}.wecom-diagnostics-grid__wide{grid-column:1 / -1}.admin-empty--compact{padding:18px;min-height:auto}.target-type-help{color:var(--desk-muted);font-size:12px;font-weight:500;line-height:1.5}.delivery-error-summary{display:grid;gap:3px;color:#991b1b;font-size:12px;line-height:1.45}.delivery-error-raw{color:var(--desk-muted);word-break:break-all}@media(max-width:860px){.wecom-status-card{align-items:stretch;flex-direction:column}.wecom-status-card__side{min-width:0}.admin-section-tabs{grid-template-columns:1fr}}.workspace-page--ops .wecom-status-card__main p,.workspace-page--ops .wecom-status-card__side,.workspace-page--ops .admin-section-tabs__item span,.workspace-page--ops .admin-toolbar__hint,.workspace-page--ops .target-type-help,.workspace-page--ops .delivery-error-raw{color:var(--desk-muted)}.workspace-page--ops .wecom-status-card__main h3,.workspace-page--ops .admin-section-tabs__item strong{color:var(--desk-text)}.workspace-page--ops .wecom-status-card__main span{color:var(--desk-text-2)}.workspace-page--ops .admin-section-tabs__item{border-color:var(--desk-line);background:#161618;color:var(--desk-text)}.workspace-page--ops .admin-section-tabs__item:hover,.workspace-page--ops .admin-section-tabs__item:focus-visible{border-color:#ff57228c;box-shadow:0 0 0 3px #ff572229}.workspace-page--ops .admin-section-tabs__item--active{border-color:#ff5722;background:#1c2433}.workspace-page--ops .wecom-diagnostics-grid>div{border-color:var(--desk-line);background:#161618}.workspace-page--ops .wecom-diagnostics-grid span,.workspace-page--ops .wecom-diagnostics-grid small{color:var(--desk-muted)}.workspace-page--ops .wecom-diagnostics-grid strong{color:var(--desk-text)}.workspace-page--ops.workspace-page--day .admin-section-tabs__item{border-color:var(--desk-line);background:var(--desk-panel);color:var(--desk-text)}.workspace-page--ops.workspace-page--day .admin-section-tabs__item:hover,.workspace-page--ops.workspace-page--day .admin-section-tabs__item:focus-visible{border-color:#e5481d61;background:var(--brand-bg);box-shadow:0 0 0 3px var(--brand-soft)}.workspace-page--ops.workspace-page--day .admin-section-tabs__item--active{border-color:var(--brand);background:var(--brand-bg)}.workspace-page--ops.workspace-page--day .wecom-diagnostics-grid>div{border-color:var(--desk-line);background:var(--desk-panel-2)}.workspace-page--ops .delivery-error-summary{color:#fca5a5}.workspace-page--day .workspace-topbar{background:var(--desk-top)!important;border-bottom:1px solid var(--desk-line)!important;color:var(--desk-text)!important;box-shadow:none!important}.workspace-page--day .workspace-topbar__logo{background:var(--brand)!important;box-shadow:none!important;color:#fff!important}.workspace-page--day .workspace-topbar__brand strong,.workspace-page--day .workspace-topbar__user,.workspace-page--day .workspace-topbar__user-name{color:var(--desk-text)!important}.workspace-page--day .workspace-topbar__brand>span:not(.workspace-topbar__logo),.workspace-page--day .workspace-topbar__nav-item{color:var(--desk-muted)!important}.workspace-page--day .workspace-topbar__nav-item:hover{background:var(--gray-100)!important;color:var(--desk-text)!important}.workspace-page--day .workspace-topbar__nav-item--active{background:var(--desk-panel-2)!important;border:1px solid var(--desk-line)!important;color:var(--desk-text)!important;box-shadow:none!important}.workspace-page--day .workspace-theme-toggle,.workspace-page--day .workspace-topbar__user,.workspace-page--day .workspace-topbar__logout,.workspace-page--day .workspace-topbar__capacity{border-color:var(--desk-line)!important;background:var(--desk-panel-2)!important;color:var(--desk-text-2)!important;box-shadow:none!important}.workspace-page--day .workspace-theme-toggle{color:var(--desk-text-2)!important;font-weight:650!important}.workspace-page--day .workspace-theme-toggle:hover,.workspace-page--day .workspace-topbar__logout:hover,.workspace-page--day .workspace-topbar__user:hover{border-color:var(--desk-line)!important;background:var(--desk-elevated)!important;color:var(--desk-text)!important}.workspace-page--day .workspace-topbar__avatar{background:var(--desk-text)!important;box-shadow:none!important;color:#fff!important}.workspace-page--day .workspace-duty--active{border-color:#15803d47!important;background:var(--success-bg)!important;color:var(--success)!important}.workspace-page--day .workspace-duty--empty{border-color:#b91c1c47!important;background:var(--danger-bg)!important;color:var(--danger)!important}.workspace-page--day .workspace-duty .el-button{border-color:var(--desk-line)!important;background:#fff!important;color:var(--desk-text-2)!important}.workspace-page--day .workspace-duty .el-button--primary,.workspace-page--day .workspace-duty .el-button--primary:hover{border-color:var(--brand)!important;background:var(--brand)!important;color:#fff!important}.workspace-page--desk.workspace-page--day .desk-shell{background:var(--desk-bg)!important}.workspace-page--desk.workspace-page--day .desk-column,.workspace-page--desk.workspace-page--day .desk-column--machine,.workspace-page--desk.workspace-page--day .chat-header,.workspace-page--desk.workspace-page--day .reply-panel,.workspace-page--desk.workspace-page--day .desk-sidebar-header,.workspace-page--desk.workspace-page--day .attention-tabs,.workspace-page--desk.workspace-page--day .session-list,.workspace-page--desk.workspace-page--day .context-summary-card,.workspace-page--desk.workspace-page--day .machine-panel,.workspace-page--desk.workspace-page--day .ticket-status-card,.workspace-page--desk.workspace-page--day .operator-actions-card,.workspace-page--desk.workspace-page--day .machine-identity-card{background:var(--desk-panel)!important;border-color:var(--desk-line)!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .desk-audio-panel,.workspace-page--desk.workspace-page--day .realtime-card{border-color:var(--desk-line)!important;background:var(--desk-panel-2)!important;color:var(--desk-text-2)!important;box-shadow:none!important}.workspace-page--desk.workspace-page--day .desk-audio-action{border-color:var(--desk-line)!important;background:#fff!important;color:var(--desk-text-2)!important}.workspace-page--desk.workspace-page--day .desk-audio-action:hover{border-color:#ff572259!important;background:var(--brand-bg)!important;color:var(--brand)!important}.workspace-page--desk.workspace-page--day .desk-audio-action--primary,.workspace-page--desk.workspace-page--day .desk-audio-action--test{border-color:#ff572247!important;background:var(--brand-bg)!important;color:var(--brand)!important}.workspace-page--desk.workspace-page--day .attention-tabs__item{color:var(--desk-muted)!important}.workspace-page--desk.workspace-page--day .attention-tabs__item:hover{background:var(--gray-100)!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .attention-tabs__item--active,.workspace-page--desk.workspace-page--day .attention-tabs__item--attention.attention-tabs__item--active{background:var(--brand-bg)!important;color:var(--brand)!important;box-shadow:inset 0 0 0 1px #ff572238!important}.workspace-page--desk.workspace-page--day .attention-tabs__badge,.workspace-page--desk.workspace-page--day .attention-tabs__item--active .attention-tabs__badge,.workspace-page--desk.workspace-page--day .attention-tabs__item--attention.attention-tabs__item--active .attention-tabs__badge{background:#ff572229!important;color:var(--brand)!important}.workspace-page--desk.workspace-page--day .session-card{border-color:var(--desk-line);background:var(--desk-panel);color:var(--desk-text);box-shadow:var(--shadow-xs)}.workspace-page--desk.workspace-page--day .session-card:hover{background:var(--desk-panel-2);border-color:var(--desk-line)}.workspace-page--desk.workspace-page--day .session-card__machine,.workspace-page--desk.workspace-page--day .session-card__row strong,.workspace-page--desk.workspace-page--day .chat-header h2,.workspace-page--desk.workspace-page--day .machine-identity-card h2,.workspace-page--desk.workspace-page--day .context-summary-card h3,.workspace-page--desk.workspace-page--day .ticket-status-card h3{color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .session-card__shop,.workspace-page--desk.workspace-page--day .session-card__preview,.workspace-page--desk.workspace-page--day .session-card__time,.workspace-page--desk.workspace-page--day .chat-header__summary,.workspace-page--desk.workspace-page--day .ticket-status-card small{color:var(--desk-text-2)!important}.workspace-page--desk.workspace-page--day .message-stream{background:var(--desk-bg)!important}.workspace-page--desk.workspace-page--day .message-bubble--customer .message-bubble__body{background:#fff!important;border:1px solid var(--desk-line)!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .message-bubble--operator .message-bubble__body{background:var(--brand)!important;border-color:var(--brand)!important;color:#fff!important}.workspace-page--desk.workspace-page--day .message-bubble__meta,.workspace-page--desk.workspace-page--day .panel-eyebrow{color:var(--desk-muted)!important}.workspace-page--desk.workspace-page--day .desk-filter-card__search,.workspace-page--desk.workspace-page--day .quick-replies__search,.workspace-page--desk.workspace-page--day .reply-input .el-textarea__inner{border-color:var(--desk-line)!important;background:#fff!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .el-input__wrapper,.workspace-page--desk.workspace-page--day .el-select__wrapper,.workspace-page--desk.workspace-page--day .el-textarea__inner{background:#fff!important;box-shadow:0 0 0 1px var(--desk-line)!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .reply-tool-tab--active,.workspace-page--desk.workspace-page--day .quick-replies__tab--active{background:var(--brand-bg)!important;color:var(--brand)!important;box-shadow:inset 0 0 0 1px #ff572238!important}.workspace-page--desk.workspace-page--day .quick-reply-chip:hover:not(:disabled){border-color:#ff572259!important;background:var(--brand-bg)!important;color:var(--brand)!important}.workspace-page--desk.workspace-page--day .reply-input .el-button--primary,.workspace-page--desk.workspace-page--day .ticket-status-card__action,.workspace-page--desk.workspace-page--day .operator-actions-card button:first-of-type{background:linear-gradient(135deg,#ff5722,#ffb800)!important;border:0!important;color:#fff!important;box-shadow:0 8px 20px #ff572238!important}.workspace-page--desk.workspace-page--day .operator-actions-card button{border-color:var(--desk-line)!important;background:var(--desk-panel-2)!important;color:var(--desk-text)!important}.workspace-page--desk.workspace-page--day .operator-actions-card button:hover:not(:disabled){border-color:#ff57224d!important;background:var(--brand-bg)!important}.workspace-page--desk.workspace-page--day .operator-actions-card__danger:hover:not(:disabled){border-color:#b91c1c59!important;background:var(--danger-bg)!important;color:var(--danger)!important}.workspace-page--desk.workspace-page--day .el-loading-mask{background-color:#f4f2efd1!important}.workspace-page--desk.workspace-page--day .sidebar-empty-card,.workspace-page--desk.workspace-page--day .desk-column--chat>.empty-state,.workspace-page--desk.workspace-page--day .desk-empty-state__grid article{border-color:var(--desk-line)!important;background:#fff!important;color:var(--desk-text)!important;box-shadow:var(--shadow-sm)!important}.workspace-page--desk.workspace-page--day .sidebar-empty-card span,.workspace-page--desk.workspace-page--day .desk-empty-state__grid small,.workspace-page--desk.workspace-page--day .desk-column--chat>.empty-state p{color:var(--desk-muted)!important}.workspace-page--day:not(.workspace-page--desk) .workspace-shell,.workspace-page--day:not(.workspace-page--desk) .shop-shell,.workspace-page--day:not(.workspace-page--desk) .shop-panel,.workspace-page--day:not(.workspace-page--desk) .admin-audit-view,.workspace-page--day:not(.workspace-page--desk) .admin-knowledge-view{background:var(--desk-bg)!important;color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .workspace-nav{background:#fff!important;border-right:1px solid var(--desk-line)!important}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__group-label{color:var(--desk-muted)!important}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item{color:var(--desk-text-2)!important}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item:hover{background:var(--gray-100)!important;color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item--active{background:var(--brand-bg)!important;color:var(--brand)!important;box-shadow:inset 3px 0 0 var(--brand)!important}.workspace-page--day:not(.workspace-page--desk) .workspace-nav__item--active:before{background:var(--brand)!important}.workspace-page--day:not(.workspace-page--desk) .panel-header,.workspace-page--day:not(.workspace-page--desk) .shop-panel .panel-header,.workspace-page--day:not(.workspace-page--desk) .stats-hero{border-color:var(--desk-line)!important;background:#fff!important;color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .admin-summary-strip>div,.workspace-page--day:not(.workspace-page--desk) .summary-card,.workspace-page--day:not(.workspace-page--desk) .stats-card,.workspace-page--day:not(.workspace-page--desk) .stats-quality-panel,.workspace-page--day:not(.workspace-page--desk) .stats-chart-panel,.workspace-page--day:not(.workspace-page--desk) .stats-list-panel,.workspace-page--day:not(.workspace-page--desk) .shop-create,.workspace-page--day:not(.workspace-page--desk) .announcement-create,.workspace-page--day:not(.workspace-page--desk) .operator-reply-quick-create,.workspace-page--day:not(.workspace-page--desk) .operator-editor,.workspace-page--day:not(.workspace-page--desk) .faq-ops-note,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card,.workspace-page--day:not(.workspace-page--desk) .shop-card,.workspace-page--day:not(.workspace-page--desk) .knowledge-card,.workspace-page--day:not(.workspace-page--desk) .audit-table-wrapper,.workspace-page--day:not(.workspace-page--desk) .ops-command-card,.workspace-page--day:not(.workspace-page--desk) .admin-toolbar,.workspace-page--day:not(.workspace-page--desk) .admin-data-panel{border-color:var(--desk-line)!important;background:#fff!important;color:var(--desk-text)!important;box-shadow:var(--shadow-xs)!important}.workspace-page--day:not(.workspace-page--desk) .summary-card:hover,.workspace-page--day:not(.workspace-page--desk) .stats-card:hover,.workspace-page--day:not(.workspace-page--desk) .shop-card:hover,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card:hover,.workspace-page--day:not(.workspace-page--desk) .knowledge-card:hover{background:var(--desk-panel-2)!important;border-color:#d4cfc4!important}.workspace-page--day:not(.workspace-page--desk) .machine-grid,.workspace-page--day:not(.workspace-page--desk) .machine-shop-group__header,.workspace-page--day:not(.workspace-page--desk) .stats-list,.workspace-page--day:not(.workspace-page--desk) .stats-list__item,.workspace-page--day:not(.workspace-page--desk) .stats-panel-empty,.workspace-page--day:not(.workspace-page--desk) .faq-entry-card__icon,.workspace-page--day:not(.workspace-page--desk) .chart-container,.workspace-page--day:not(.workspace-page--desk) .admin-note,.workspace-page--day:not(.workspace-page--desk) .admin-empty,.workspace-page--day:not(.workspace-page--desk) .empty-state,.workspace-page--day:not(.workspace-page--desk) .rating-breakdown__item{border-color:var(--desk-line)!important;background:var(--desk-panel-2)!important;color:var(--desk-text-2)!important}.workspace-page--day:not(.workspace-page--desk) .stats-list__item:hover,.workspace-page--day:not(.workspace-page--desk) .admin-clickable-row:hover td,.workspace-page--day:not(.workspace-page--desk) .admin-clickable-row:focus td,.workspace-page--day:not(.workspace-page--desk) .audit-table tr:hover td,.workspace-page--day:not(.workspace-page--desk) .rating-breakdown__item:hover{background:var(--brand-bg)!important}.workspace-page--day:not(.workspace-page--desk) .admin-data-table th,.workspace-page--day:not(.workspace-page--desk) .audit-table th{border-bottom-color:var(--desk-line)!important;background:var(--desk-panel-2)!important;color:var(--desk-muted)!important}.workspace-page--day:not(.workspace-page--desk) .el-button--primary{background:var(--brand)!important;border-color:var(--brand)!important;color:#fff!important}.workspace-page--day:not(.workspace-page--desk) .el-button--default,.workspace-page--day:not(.workspace-page--desk) .el-button.is-plain{background:#fff!important;border-color:var(--desk-line)!important;color:var(--desk-text-2)!important}.workspace-page--day:not(.workspace-page--desk) .el-button--default:hover,.workspace-page--day:not(.workspace-page--desk) .el-button.is-plain:hover{border-color:#ff572259!important;background:var(--brand-bg)!important;color:var(--brand)!important}.workspace-page--day:not(.workspace-page--desk) .el-input__wrapper,.workspace-page--day:not(.workspace-page--desk) .el-select__wrapper,.workspace-page--day:not(.workspace-page--desk) .el-textarea__inner{background:#fff!important;box-shadow:0 0 0 1px var(--desk-line)!important;color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .el-drawer,.workspace-page--day:not(.workspace-page--desk) .el-dialog{background:#fff!important;color:var(--desk-text)!important}.workspace-page--day:not(.workspace-page--desk) .el-drawer__header,.workspace-page--day:not(.workspace-page--desk) .el-dialog__header{border-bottom-color:var(--desk-line)!important;color:var(--desk-text)!important}body:has(.workspace-page--day),.workspace-page--day,.workspace-page--ops.workspace-page--day,.workspace-page--desk.workspace-page--day{color-scheme:light;--gray-0: #ffffff;--gray-50: #f4f2ef;--gray-100: #f0ebe4;--gray-150: #e4dfd6;--gray-200: #d4cfc4;--gray-300: #a39e93;--gray-400: #8a8478;--gray-500: #6f6a60;--gray-600: #4a463f;--gray-700: #2f2c28;--gray-800: #1f1c18;--gray-900: #1a1814;--brand: #e5481d;--brand-hover: #cc3d16;--brand-active: #b93613;--brand-bg: rgba(229, 72, 29, .08);--brand-bg-strong: rgba(229, 72, 29, .14);--brand-soft: rgba(229, 72, 29, .12);--accent: var(--brand);--accent-strong: var(--brand-active);--accent-soft: var(--brand-bg);--success: #15803d;--success-bg: #eaf7ef;--success-border: #b7e0c5;--warning: #b45309;--warning-bg: #fff7e8;--warning-border: #f0d7a3;--danger: #b91c1c;--danger-bg: #fff1f1;--danger-border: #f0c2c2;--info: #6f6a60;--info-bg: #f0ebe4;--shadow-xs: 0 0 0 1px rgba(26, 24, 20, .06);--shadow-sm: 0 0 0 1px rgba(26, 24, 20, .06), 0 1px 2px rgba(26, 24, 20, .05);--shadow-md: 0 0 0 1px rgba(26, 24, 20, .06), 0 8px 24px rgba(26, 24, 20, .08);--shadow-lg: 0 0 0 1px rgba(26, 24, 20, .07), 0 16px 40px rgba(26, 24, 20, .1);--shadow-focus: 0 0 0 3px rgba(255, 87, 34, .18);--shadow: var(--shadow-sm);--card-bg: var(--gray-0);--card-border: var(--gray-150);--muted: var(--gray-500);--desk-bg: #f5f6f8;--desk-top: #ffffff;--desk-panel: #ffffff;--desk-panel-2: #f8f9fa;--desk-elevated: #eef1f4;--desk-line: #dfe3e8;--desk-line-soft: #eceff2;--desk-text: #181b20;--desk-text-2: #48515d;--desk-muted: #6e7885;--desk-dim: #929aa5;--desk-accent: var(--brand);--desk-accent-2: #996000;--desk-blue: #2563a8;--desk-green: #18794e;--desk-orange: #996000;--desk-red: #b42318;--ui-surface-page: var(--desk-bg);--ui-surface-panel: var(--desk-panel);--ui-surface-raised: var(--desk-panel-2);--ui-border-subtle: var(--desk-line-soft);--ui-border-strong: var(--desk-line);--ui-text-primary: var(--desk-text);--ui-text-secondary: var(--desk-text-2);--ui-text-muted: var(--desk-muted);--ops-state-new: #0284c7;--ops-state-new-bg: rgba(2, 132, 199, .1);--ops-state-waiting: #b45309;--ops-state-waiting-bg: rgba(180, 83, 9, .12);--ops-state-danger: #b91c1c;--ops-state-danger-bg: rgba(185, 28, 28, .1);--ops-state-success: #15803d;--ops-state-success-bg: rgba(21, 128, 61, .1);--ops-state-selected: #edf2f7;--el-color-primary: var(--brand);--el-color-primary-light-3: var(--brand-hover);--el-color-primary-light-5: #ff8a65;--el-color-primary-light-7: rgba(255, 87, 34, .35);--el-color-primary-light-8: rgba(255, 87, 34, .22);--el-color-primary-light-9: rgba(255, 87, 34, .12);--el-color-primary-dark-2: var(--brand-active);--el-bg-color: #ffffff;--el-bg-color-overlay: #ffffff;--el-text-color-primary: var(--desk-text);--el-text-color-regular: var(--desk-text-2);--el-text-color-secondary: var(--desk-muted);--el-text-color-placeholder: var(--desk-dim);--el-border-color: var(--desk-line);--el-border-color-light: var(--desk-line-soft);--el-border-color-lighter: var(--desk-line-soft);--el-fill-color-blank: #ffffff;--el-fill-color-light: var(--desk-panel-2);--el-mask-color: rgba(20, 24, 30, .46);color:var(--desk-text);background:var(--desk-bg)}.workspace-page--desk.workspace-page--day .workspace-topbar,.workspace-page--ops.workspace-page--day .workspace-topbar{background:var(--desk-top);border-bottom-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .desk-shell{background:var(--desk-bg)}.workspace-page--desk.workspace-page--day .desk-column,.workspace-page--desk.workspace-page--day .desk-column--sessions,.workspace-page--desk.workspace-page--day .desk-column--chat,.workspace-page--desk.workspace-page--day .desk-column--machine{background:var(--desk-bg);border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .desk-column--machine{background:var(--desk-panel)}.workspace-page--desk.workspace-page--day .desk-sidebar-header,.workspace-page--desk.workspace-page--day .attention-tabs,.workspace-page--desk.workspace-page--day .chat-header,.workspace-page--desk.workspace-page--day .reply-panel,.workspace-page--desk.workspace-page--day .machine-identity-card,.workspace-page--desk.workspace-page--day .context-summary-card,.workspace-page--desk.workspace-page--day .machine-panel,.workspace-page--desk.workspace-page--day .ticket-status-card,.workspace-page--desk.workspace-page--day .operator-actions-card,.workspace-page--desk.workspace-page--day .notes-panel{background:var(--desk-panel);border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .message-stream{background:var(--desk-bg);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .session-list{background:var(--desk-bg)}.workspace-page--desk.workspace-page--day .session-card{background:var(--desk-panel);border-color:var(--desk-line);color:var(--desk-text);box-shadow:var(--shadow-xs)}.workspace-page--desk.workspace-page--day .session-card:hover{background:var(--desk-panel-2)}.workspace-page--desk.workspace-page--day .session-card--active{background:var(--ops-state-selected);border-color:var(--desk-line);box-shadow:none}.workspace-page--desk.workspace-page--day .session-card__machine,.workspace-page--desk.workspace-page--day .session-card__row strong,.workspace-page--desk.workspace-page--day .chat-header h2,.workspace-page--desk.workspace-page--day .machine-identity-card h2,.workspace-page--desk.workspace-page--day .context-summary-card h3,.workspace-page--desk.workspace-page--day .ticket-status-card h3,.workspace-page--desk.workspace-page--day .desk-brand-row h1{color:var(--desk-text)}.workspace-page--desk.workspace-page--day .session-card__preview,.workspace-page--desk.workspace-page--day .session-card__shop,.workspace-page--desk.workspace-page--day .session-card__time,.workspace-page--desk.workspace-page--day .chat-header__summary,.workspace-page--desk.workspace-page--day .panel-eyebrow,.workspace-page--desk.workspace-page--day .message-bubble__meta,.workspace-page--desk.workspace-page--day .desk-brand-row .panel-eyebrow{color:var(--desk-muted)}.workspace-page--desk.workspace-page--day .desk-audio-panel,.workspace-page--desk.workspace-page--day .realtime-card,.workspace-page--desk.workspace-page--day .quick-replies,.workspace-page--desk.workspace-page--day .reply-tool-tabs,.workspace-page--desk.workspace-page--day .knowledge-result,.workspace-page--desk.workspace-page--day .knowledge-loading,.workspace-page--desk.workspace-page--day .knowledge-empty{background:var(--desk-panel-2);border-color:var(--desk-line);color:var(--desk-text-2)}.workspace-page--desk.workspace-page--day .desk-filter-card__search,.workspace-page--desk.workspace-page--day .quick-replies__search,.workspace-page--desk.workspace-page--day .quick-replies__fill-toggle,.workspace-page--desk.workspace-page--day .quick-replies__tab,.workspace-page--desk.workspace-page--day .quick-reply-chip,.workspace-page--desk.workspace-page--day .desk-audio-action,.workspace-page--desk.workspace-page--day .knowledge-result__actions button,.workspace-page--desk.workspace-page--day .chat-header__close,.workspace-page--desk.workspace-page--day .chat-header__machine-summary span,.workspace-page--desk.workspace-page--day .machine-identity-card__meta span,.workspace-page--desk.workspace-page--day .ticket-status-card__pills span{background:#fff!important;border-color:var(--desk-line);color:var(--desk-text-2)}.workspace-page--desk.workspace-page--day .desk-filter-card__search,.workspace-page--desk.workspace-page--day .reply-input .el-textarea__inner{background:#fff!important;border-color:var(--desk-line);color:var(--desk-text);box-shadow:none!important}.workspace-page--desk.workspace-page--day .message-bubble--customer .message-bubble__body{background:#fff!important;border:1px solid var(--desk-line);color:var(--desk-text);box-shadow:none}.workspace-page--desk.workspace-page--day .message-bubble--operator .message-bubble__body{background:var(--ops-state-selected)!important;color:var(--desk-text)!important;border:1px solid var(--desk-line)!important;box-shadow:none}.workspace-page--desk.workspace-page--day .timeline-system-message,.workspace-page--desk.workspace-page--day .timeline-system-message--attention,.workspace-page--desk.workspace-page--day .timeline-system-message--record,.workspace-page--desk.workspace-page--day .timeline-system-message--closed{background:var(--desk-elevated);color:var(--desk-muted)}.workspace-page--desk.workspace-page--day .chat-header__actions .el-button--primary{background:var(--brand);border-color:var(--brand);color:#fff!important;box-shadow:0 10px 24px #ff572238!important}.workspace-page--desk.workspace-page--day .chat-header__actions .el-button:not(.el-button--primary){background:#fff!important;border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .chat-header__advice{background:var(--warning-bg);border-color:var(--warning-border);color:var(--warning)}.workspace-page--desk.workspace-page--day .reply-tool-tab--active,.workspace-page--desk.workspace-page--day .quick-replies__tab--active,.workspace-page--desk.workspace-page--day .attention-tabs__item--active{background:var(--brand-bg);color:var(--brand);box-shadow:inset 0 0 0 1px #ff572238!important}.workspace-page--desk.workspace-page--day .reply-input .el-button--primary,.workspace-page--desk.workspace-page--day .ticket-status-card__action,.workspace-page--desk.workspace-page--day .operator-actions-card button:first-of-type{background:var(--brand)!important;border:0!important;color:#fff!important;box-shadow:none!important}.workspace-page--desk.workspace-page--day .reply-input .el-button.is-plain,.workspace-page--desk.workspace-page--day .reply-input .el-button--default,.workspace-page--desk.workspace-page--day .file-upload-button .el-button{background:#fff!important;border:1px solid var(--desk-line);color:var(--desk-text);box-shadow:none!important}.workspace-page--desk.workspace-page--day .my-sessions-dock{background:var(--desk-panel);border-color:var(--desk-line);color:var(--desk-text);box-shadow:0 -8px 24px #1a18140f!important}.workspace-page--desk.workspace-page--day .my-sessions-dock__item{background:var(--desk-elevated);border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .operator-actions-card button{background:var(--desk-panel-2);border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .operator-actions-card button:first-of-type{background:linear-gradient(135deg,#ff5722,#ffb800)!important;color:#fff!important;border:0!important}.workspace-page--desk.workspace-page--day .batch-bar,.workspace-page--desk.workspace-page--day .sidebar-empty-card{background:var(--desk-panel);border-color:var(--desk-line);color:var(--desk-text)}.workspace-page--desk.workspace-page--day .ai-panel,.workspace-page--desk.workspace-page--day .incident-panel,.workspace-page--desk.workspace-page--day [class*=ai-],.workspace-page--desk.workspace-page--day .machine-info-panel{color:var(--desk-text)}.workspace-page--desk.workspace-page--day,.workspace-page--desk.workspace-page--day *{scrollbar-color:#d4cfc4 transparent}.workspace-page--desk.workspace-page--day .message-stream::-webkit-scrollbar-thumb,.workspace-page--desk.workspace-page--day .session-list::-webkit-scrollbar-thumb{background:#d4cfc4!important}.chat-header--compact,.workspace-page--desk .chat-header.chat-header--compact{display:flex;align-items:flex-start;justify-content:space-between;gap:12px 16px;min-height:0;padding:10px 16px 10px 18px!important}.chat-header--compact .chat-header__content{min-width:0;flex:1;display:grid;gap:4px}.chat-header--compact .chat-header__topline{display:flex;flex-wrap:wrap;align-items:center;gap:6px 8px}.chat-header--compact .chat-header__topline h2{margin:0;font-size:15px;line-height:1.25}.chat-header--compact .chat-header__summary{margin:0;max-width:72ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:1.35;color:var(--desk-text-2, var(--gray-700));font-weight:500}.workspace-page--desk .chat-header--compact .chat-header__summary{color:#d1d5db}.chat-header--compact .chat-header__subline{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;min-width:0}.chat-header--compact .chat-header__status-line{color:var(--desk-muted, var(--gray-400));font-size:12px;line-height:1.35}.chat-header--compact .chat-header__status-line--warn{color:var(--ops-state-waiting, #b45309);font-weight:700}.chat-header--compact .chat-header__machine-link,.chat-header--compact .chat-header__close-link{border:0;padding:0;background:transparent;color:var(--brand, #ff5722);font-size:12px;font-weight:700;cursor:pointer;text-decoration:underline;text-underline-offset:2px}.chat-header--compact .chat-header__close-link{color:var(--desk-muted, var(--gray-400));text-decoration:none;padding:6px 8px;border-radius:6px}.chat-header--compact .chat-header__close-link:hover{color:var(--danger, #b91c1c);background:var(--danger-bg, rgba(185, 28, 28, .08))}.chat-header--compact .chat-header__machine-link:hover,.chat-header--compact .chat-header__machine-link:focus-visible,.chat-header--compact .chat-header__close-link:focus-visible{outline:none;box-shadow:var(--shadow-focus)}.chat-header--compact .chat-header__actions{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex-shrink:0}.chat-header--compact .chat-header__claim{min-width:112px}.chat-header--compact .desk-cta--claim{min-width:112px;height:38px}.workspace-page--desk .chat-header--compact .chat-header__machine-icon,.workspace-page--desk .chat-header--compact .chat-header__advice,.workspace-page--desk .chat-header--compact .chat-header__machine-summary{display:none!important}.action-desk{display:flex;flex-direction:column;gap:12px;min-width:0;padding:14px 14px 18px;overflow-y:auto;background:var(--desk-panel, var(--gray-0));color:var(--desk-text, var(--gray-900))}.action-desk__header{display:flex;flex-direction:column;gap:8px;padding-bottom:10px;border-bottom:1px solid var(--desk-line, var(--gray-150))}.action-desk__header h2{margin:2px 0 0;font-size:15px;font-weight:800;line-height:1.25}.action-desk__pills{display:flex;flex-wrap:wrap;gap:6px}.action-desk__pill{display:inline-flex;align-items:center;min-height:22px;padding:0 8px;border-radius:999px;border:1px solid var(--desk-line, var(--gray-150));background:var(--desk-panel-2, var(--gray-100));color:var(--desk-text-2, var(--gray-600));font-size:11px;font-weight:750}.action-desk__pill--muted{opacity:.9}.action-desk__next{display:grid;gap:8px;padding:12px;border-radius:10px;border:1px solid var(--desk-line, var(--gray-150));background:var(--desk-panel-2, var(--gray-100));min-width:0;overflow:hidden}.action-desk__next strong,.action-desk__next-title{font-size:13px;font-weight:800;color:var(--desk-text, var(--gray-900));min-width:0;overflow-wrap:anywhere;word-break:break-word}.action-desk__next p,.action-desk__next-hint{margin:0;font-size:12px;line-height:1.45;color:var(--desk-muted, var(--gray-400));min-width:0;overflow-wrap:anywhere;word-break:break-word}.action-desk__next--waiting{border-color:var(--warning-border);background:var(--warning-bg)}.action-desk__next--waiting strong{color:var(--color-warning)}.action-desk__next--danger{border-color:#b91c1c47;background:var(--danger-bg, rgba(185, 28, 28, .08))}.action-desk__next--closed{opacity:.92}.action-desk__primary{margin-top:4px;width:100%;min-width:0;height:40px;padding:0 12px;border:0;border-radius:8px;background:linear-gradient(135deg,#ff5722,#ffb800);color:#fff;font-size:13px;font-weight:800;cursor:pointer;box-shadow:0 10px 22px #ff572238;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.action-desk{min-width:0;box-sizing:border-box}.action-desk__header h2{min-width:0;overflow-wrap:anywhere}.action-desk__primary:hover:not(:disabled){filter:brightness(1.04)}.action-desk__primary:disabled{opacity:.55;cursor:not-allowed}.action-desk__primary:focus-visible,.action-desk__action:focus-visible,.action-desk__danger:focus-visible,.desk-machine-fab:focus-visible,.desk-tools-select:focus-visible{outline:none;box-shadow:var(--shadow-focus)}.action-desk__actions{display:grid;gap:8px}.action-desk__action{min-height:40px;padding:8px 12px;border:1px solid var(--desk-line, var(--gray-150));border-radius:8px;background:var(--desk-bg, var(--gray-50));color:var(--desk-text, var(--gray-900));font-size:13px;font-weight:700;text-align:left;cursor:pointer}.action-desk__action:hover:not(:disabled){border-color:#ff572259;background:var(--brand-bg, rgba(255, 87, 34, .1));color:var(--brand, #ff5722)}.action-desk__action:disabled{opacity:.45;cursor:not-allowed}.action-desk__meta{margin:0;font-size:11px;color:var(--desk-muted, var(--gray-400))}.action-desk__danger-zone{display:grid;gap:6px;padding-top:4px}.action-desk__danger{min-height:36px;padding:0 12px;border:1px solid rgba(185,28,28,.28);border-radius:8px;background:transparent;color:var(--danger, #b91c1c);font-size:12px;font-weight:750;cursor:pointer;text-align:left}.action-desk__danger:hover{background:var(--danger-bg, rgba(185, 28, 28, .08))}.action-desk__danger-zone>span{font-size:11px;color:var(--desk-muted, var(--gray-400));line-height:1.4}.action-desk__details,.action-desk__fold{border:1px solid var(--desk-line, var(--gray-150));border-radius:10px;background:var(--desk-bg, var(--gray-50));overflow:hidden}.action-desk__details>summary,.action-desk__fold>summary{list-style:none;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;cursor:pointer;font-size:12px;font-weight:750;color:var(--desk-text-2, var(--gray-600));-webkit-user-select:none;user-select:none}.action-desk__details>summary::-webkit-details-marker,.action-desk__fold>summary::-webkit-details-marker{display:none}.action-desk__details>summary span,.action-desk__fold>summary span{color:var(--brand, #ff5722);font-weight:700}.action-desk__fold>summary em{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-style:normal;font-size:11px;font-weight:500;color:var(--desk-muted, var(--gray-400))}.action-desk__details .machine-panel,.action-desk__fold .machine-panel{margin:0;padding:0 12px 12px;border:0;background:transparent}.action-desk__fold .action-desk__ticket,.action-desk__fold .action-desk__actions{margin:0;border:0;border-radius:0;background:transparent;box-shadow:none}.action-desk__fold .action-desk__actions{padding:0 12px 12px;display:grid;gap:6px}.incident-control-bar{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-shrink:0;margin:6px 12px 0;padding:4px 8px 4px 10px;border:1px solid var(--desk-line, var(--gray-150));border-radius:8px;background:var(--desk-elevated, var(--gray-50));min-height:32px}.incident-control-bar--high{border-color:color-mix(in srgb,var(--danger, #ef4444),transparent 50%);background:color-mix(in srgb,var(--danger, #ef4444),transparent 92%)}.incident-control-bar__toggle{display:flex;align-items:center;gap:8px;min-width:0;flex:1;padding:0;border:0;background:transparent;color:inherit;text-align:left;cursor:pointer}.incident-control-bar__label{flex-shrink:0;font-size:11px;font-weight:700;color:var(--desk-muted, var(--gray-500))}.incident-control-bar__toggle strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:var(--desk-text, var(--gray-800))}.incident-control-bar__chevron{flex-shrink:0;font-size:11px;color:var(--desk-muted, var(--gray-400))}.incident-control-bar>button:not(.incident-control-bar__toggle){flex-shrink:0;height:26px;padding:0 10px;border:1px solid var(--desk-line, var(--gray-200));border-radius:999px;background:transparent;color:var(--desk-text-2, var(--gray-600));font-size:11px;font-weight:600;cursor:pointer}.action-desk__empty{display:grid;gap:6px;padding:28px 12px;text-align:center;color:var(--desk-muted, var(--gray-400))}.action-desk__empty strong{color:var(--desk-text, var(--gray-900));font-size:14px}.action-desk__empty span{font-size:12px;line-height:1.5}.reply-panel--locked{position:relative;padding:10px 16px;background:var(--desk-panel-2, var(--gray-100))}.reply-lock{display:grid;gap:6px;padding:16px 14px;border:1px dashed rgba(255,87,34,.35);border-radius:12px;background:#ff57220f;text-align:center}.reply-lock strong{font-size:14px;font-weight:800;color:var(--brand, #ff5722)}.reply-lock span{font-size:12px;line-height:1.5;color:var(--desk-muted, var(--gray-400))}.reply-panel__hint{flex:0 0 auto;color:var(--desk-muted, var(--gray-400));font-size:11px;white-space:nowrap}.desk-sidebar-header--lean{gap:8px!important}.desk-status-strip--tools{display:grid!important;grid-template-columns:1fr 1fr;gap:6px}.desk-tools-select{grid-column:1 / -1;height:30px;border:1px solid var(--desk-line, var(--gray-150));border-radius:8px;background:var(--desk-panel-2, var(--gray-100));color:var(--desk-text-2, var(--gray-600));font-size:12px;font-weight:750;cursor:pointer}.desk-tools-select--active,.desk-tools-select:hover{border-color:#ff572259;color:var(--brand, #ff5722)}.my-sessions-dock__header span{opacity:.85}.desk-empty-state__keys{margin:14px 0 0;max-width:48ch;color:var(--desk-muted, var(--gray-400));font-size:12px;line-height:1.5;text-align:center}.desk-machine-fab{display:none;position:fixed;right:18px;bottom:22px;z-index:40;height:44px;padding:0 16px;border:0;border-radius:999px;background:linear-gradient(135deg,#ff5722,#ffb800);color:#fff;font-size:13px;font-weight:800;box-shadow:0 12px 28px #ff572252;cursor:pointer}@media(max-width:1180px){.workspace-page--desk .desk-shell{grid-template-columns:320px minmax(0,1fr)!important}.workspace-page--desk .attention-tabs{gap:4px;padding-inline:8px}.workspace-page--desk .attention-tabs__item{gap:4px;padding-inline:4px;font-size:12px}.workspace-page--desk .attention-tabs__label{overflow:visible;text-overflow:clip}.workspace-page--desk .desk-shell--idle{grid-template-columns:320px minmax(0,1fr)!important}.workspace-page--desk .desk-column--machine,.workspace-page--desk .desk-action-aside{display:none!important}.workspace-page--desk .chat-header__machine-link{display:inline-flex!important}}@media(min-width:1181px){.workspace-page--desk .desk-machine-fab,.workspace-page--desk .chat-header__machine-link{display:none!important}}.workspace-page--desk .ai-analysis-panel--empty-hidden{display:none!important}.workspace-page--desk .reply-input--row{align-items:flex-end}.workspace-page--desk .reply-input__actions--row{flex-direction:row;align-items:center}.machine-context-drawer .action-desk,.machine-info-panel--drawer.action-desk{height:100%;border:0;border-radius:0}.machine-context-drawer--day{--desk-bg: #f5f6f8;--desk-panel: #ffffff;--desk-panel-2: #f8f9fa;--desk-elevated: #eef1f4;--desk-line: #dfe3e8;--desk-line-soft: #eceff2;--desk-text: #181b20;--desk-text-2: #48515d;--desk-muted: #6e7885;--desk-dim: #929aa5;--brand: #e5481d;--brand-hover: #cc3d16;--color-action: var(--brand);--color-action-hover: var(--brand-hover);--color-danger: #b42318;background:var(--desk-panel)!important;color:var(--desk-text)!important}.machine-context-drawer--day .el-drawer__header,.machine-context-drawer--day .el-drawer__body{background:var(--desk-panel);color:var(--desk-text)}.machine-context-drawer--day .el-drawer__header{margin-bottom:0;border-bottom:1px solid var(--desk-line)}.workspace-page--desk .attention-tabs__item:focus-visible,.workspace-page--desk .session-card:focus-visible,.workspace-page--desk .desk-filter-card__search:focus-visible,.workspace-page--desk .desk-filter-icon:focus-visible,.workspace-page--desk .desk-presence-pill:focus-visible{outline:none;box-shadow:var(--shadow-focus)}.workspace-page--day .reply-lock{background:#ff572214}.workspace-page--day .action-desk,.workspace-page--day .action-desk__action,.workspace-page--day .action-desk__details{background:#fff}.action-desk__ticket{display:grid;gap:4px;padding:10px 12px;border:1px solid var(--desk-line, var(--gray-150));border-radius:10px;background:var(--desk-panel-2, var(--gray-100))}.action-desk__ticket-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.action-desk__ticket-edit{border:0;padding:0;background:transparent;color:var(--brand, #ff5722);font-size:11px;font-weight:700;cursor:pointer}.action-desk__ticket-edit:hover:not(:disabled){text-decoration:underline}.action-desk__ticket-edit:disabled{opacity:.5;cursor:not-allowed}.action-desk__ticket-field{display:grid;gap:4px}.action-desk__ticket-field>span{font-size:11px;font-weight:700;color:var(--desk-muted, var(--gray-400))}.action-desk__ticket-input,.action-desk__ticket-textarea{width:100%;padding:6px 10px;border:1px solid var(--desk-line, var(--gray-150));border-radius:8px;background:var(--desk-panel, #fff);color:var(--desk-text, var(--gray-900));font-size:13px;font-family:inherit}.action-desk__ticket-input{min-height:34px;font-weight:600}.action-desk__ticket-textarea{min-height:72px;resize:vertical;line-height:1.45;font-weight:500}.action-desk__ticket-input:focus,.action-desk__ticket-textarea:focus{outline:none;border-color:var(--brand, #ff5722);box-shadow:var(--shadow-focus)}.action-desk__ticket-desc{margin:0;font-size:12px;line-height:1.45;color:var(--desk-text-2, var(--gray-600));white-space:pre-wrap;word-break:break-word}.action-desk__ticket-desc--empty{color:var(--desk-muted, var(--gray-400));font-style:normal}.action-desk__ticket-edit-actions{display:flex;gap:8px}.action-desk__ticket-save,.action-desk__ticket-cancel{height:28px;padding:0 10px;border-radius:6px;font-size:12px;font-weight:700;cursor:pointer}.action-desk__ticket-save{border:0;background:var(--brand, #ff5722);color:#fff}.action-desk__ticket-save:disabled{opacity:.5;cursor:not-allowed}.action-desk__ticket-cancel{border:1px solid var(--desk-line, var(--gray-150));background:transparent;color:var(--desk-text-2, var(--gray-600))}.action-desk__ticket strong{font-size:13px;color:var(--desk-text, var(--gray-900))}.action-desk__ticket>span{font-size:11px;color:var(--desk-muted, var(--gray-400))}.action-desk__next--ticket{border-color:#ff572247;background:#ff572214}.desk-action-aside--pulse{animation:desk-aside-pulse .9s var(--ease-out, ease) both}@keyframes desk-aside-pulse{0%{box-shadow:inset 0 0 #ff572200}35%{box-shadow:inset 0 0 0 2px #ff57228c}to{box-shadow:inset 0 0 #ff572200}}.ops-conversation-dialog.el-dialog{--ops-overlay-surface: #141414;--ops-overlay-surface-raised: #202126;--ops-overlay-message-customer: #202126;--ops-overlay-message-operator: #2a3038;--ops-overlay-line: #34343b;--ops-overlay-text: #f5f5f5;--ops-overlay-muted: #a6a8b0;background:var(--ops-overlay-surface)!important;border-color:var(--ops-overlay-line)!important;color:var(--ops-overlay-text)!important}.ops-conversation-dialog .el-dialog__header,.ops-conversation-dialog .el-dialog__body,.ops-conversation-dialog .el-dialog__footer{background:var(--ops-overlay-surface)!important;color:var(--ops-overlay-text)!important;border-color:var(--ops-overlay-line)!important}.ops-conversation-dialog .el-dialog__headerbtn .el-dialog__close{color:var(--ops-overlay-muted)!important}.ops-conversation-dialog .ops-conversation-dialog__header span,.ops-conversation-dialog .ops-conversation-message>div,.ops-conversation-dialog .ops-conversation-resolution span{color:var(--ops-overlay-muted)!important}.ops-conversation-dialog .ops-conversation-dialog__header strong,.ops-conversation-dialog .ops-conversation-resolution strong,.ops-conversation-dialog .ops-conversation-message p{color:var(--ops-overlay-text)!important}.ops-conversation-dialog .ops-conversation-resolution,.ops-conversation-dialog .ops-conversation-message p{border-color:var(--ops-overlay-line);background:var(--ops-overlay-surface-raised)}.ops-conversation-dialog .ops-conversation-message--customer p{background:var(--ops-overlay-message-customer)}.ops-conversation-dialog .ops-conversation-message--operator p{background:var(--ops-overlay-message-operator)}body:has(.workspace-page--day) .ops-conversation-dialog.el-dialog{--ops-overlay-surface: #ffffff;--ops-overlay-surface-raised: #f5f7fa;--ops-overlay-message-customer: #ffffff;--ops-overlay-message-operator: #edf2f7;--ops-overlay-line: #dfe3e8;--ops-overlay-text: #1f2937;--ops-overlay-muted: #667085}.admin-create-shop-drawer.el-drawer{--shop-overlay-surface: #141414;--shop-overlay-surface-raised: #202126;--shop-overlay-line: #34343b;--shop-overlay-text: #f5f5f5;--shop-overlay-muted: #a6a8b0;top:50%!important;right:50%!important;bottom:auto!important;width:min(420px,calc(100vw - 32px))!important;height:auto!important;max-height:min(420px,calc(100vh - 32px));overflow:hidden;transform:translate(50%,-50%)!important;border:1px solid var(--shop-overlay-line)!important;border-radius:12px!important;background:var(--shop-overlay-surface)!important;color:var(--shop-overlay-text)!important}.admin-create-shop-drawer .el-drawer__header,.admin-create-shop-drawer .el-drawer__body,.admin-create-shop-drawer .el-drawer__footer{background:var(--shop-overlay-surface)!important;color:var(--shop-overlay-text)!important;border-color:var(--shop-overlay-line)!important}.admin-create-shop-drawer .el-drawer__header{margin-bottom:0!important;padding:18px 20px 14px!important}.admin-create-shop-drawer .el-drawer__body{padding:18px 20px 24px!important}.admin-create-shop-drawer .el-drawer__footer{padding:12px 20px 18px!important}.admin-create-shop-drawer .service-drawer__header h3,.admin-create-shop-drawer .admin-drawer-form label{color:var(--shop-overlay-text)!important}.admin-create-shop-drawer .service-drawer__tip,.admin-create-shop-drawer .admin-page-label{color:var(--shop-overlay-muted)!important}.admin-create-shop-drawer .el-input__wrapper{background:var(--shop-overlay-surface-raised)!important;box-shadow:0 0 0 1px var(--shop-overlay-line)!important}.admin-create-shop-drawer .el-input__inner{color:var(--shop-overlay-text)!important}.admin-create-shop-drawer .el-input__inner::placeholder{color:var(--shop-overlay-muted)!important}body:has(.workspace-page--day) .admin-create-shop-drawer.el-drawer{--shop-overlay-surface: #ffffff;--shop-overlay-surface-raised: #f8fafc;--shop-overlay-line: #dfe3e8;--shop-overlay-text: #1f2937;--shop-overlay-muted: #667085}body:has(.workspace-page--day) .admin-create-shop-drawer .el-button:not(.el-button--primary){background:#fff!important;border-color:var(--shop-overlay-line)!important;color:var(--shop-overlay-text)!important}
